Reviews
Write a reviewI highly recommend Jacobson Dealership. Don took the time to go over the paperwork for the vehicle that I wanted to purchase. He made it a smooth and easy transition. He took the time to explain how the vehicle worked and made me feel at ease. Best Dealership in town!!!
I highly recommend Jacobson Dealership. Don took the time to go over the paperwork for the vehicle that I wanted to purchase. He made it a smooth and easy transition. He took the time to explain how the vehicle worked and made me feel at ease. Best Dealership in town!!!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Don and his sons were wonderful to work with. I flew in from Iowa and was in and out, appreciate the quick process and making sure everything was ready to go once I got there. The car itself is clean and amazing!! Thank you very much.
Don and his sons were wonderful to work with. I flew in from Iowa and was in and out, appreciate the quick process and making sure everything was ready to go once I got there. The car itself is clean and amazing!! Thank you very much.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very helpful and recommending similar cars to our likes. Friendly people there ready to help. I recommend this place to buy cars for good prices.
Very helpful and recommending similar cars to our likes. Friendly people there ready to help. I recommend this place to buy cars for good prices.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Max went above and beyond to get me into a Chevy Sonic by myself with an amazing low interest rate! Not pushy at all and communication was the absolute best. I will from now on only go to this dealership! Thank you Max for working so hard and being so great! I love my new car!
Max went above and beyond to get me into a Chevy Sonic by myself with an amazing low interest rate! Not pushy at all and communication was the absolute best. I will from now on only go to this dealership! Thank you Max for working so hard and being so great! I love my new car!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Purchased a truck in 2018 from jacobson, returned last week and purchased another car for my wife. Don was very helpful and took the time to go through the many payment options available to us. Quality cars at fair prices, highly recommended...
Purchased a truck in 2018 from jacobson, returned last week and purchased another car for my wife. Don was very helpful and took the time to go through the many payment options available to us. Quality cars at fair prices, highly recommended...
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My daughter and I had a great experience purchasing a vehicle from Jacobsen's. Nick's communication with us during the whole process was excellent. We had to purchase a new car during the COVID-19 shutdown, which wasn't easy. We ended up finding the perfect car for my daughter, with payments that she can afford. We were looking for a slightly older car but ended up getting an almost brand new one because it was such a deal. The purchasing experience was so much more relaxed than purchasing from a corporate chain, plus they legitimately care for their customers. Not only did my daughter and I purchase a vehicle from Jacobsen's, my step son and his girlfriend have both purchased vehicles from them. I definately recommend them to anyone.
My daughter and I had a great experience purchasing a vehicle from Jacobsen's. Nick's communication with us during the whole process was excellent. We had to purchase a new car during the COVID-19 shutdown, which wasn't easy. We ended up finding the perfect car for my daughter, with payments that she can afford. We were looking for a slightly older car but ended up getting an almost brand new one because it was such a deal. The purchasing experience was so much more relaxed than purchasing from a corporate chain, plus they legitimately care for their customers. Not only did my daughter and I purchase a vehicle from Jacobsen's, my step son and his girlfriend have both purchased vehicles from them. I definately recommend them to anyone.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the great review, Ronecka. We appreciate your business!
Of all my car buying experiences this is by far the best. Friendly, not your typical, pushy sales people. The car was in excellent condition and there were no hidden fees. Honest, personable and good people.
Of all my car buying experiences this is by far the best. Friendly, not your typical, pushy sales people. The car was in excellent condition and there were no hidden fees. Honest, personable and good people.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for making the trip Aaron. Enjoy your Jeep!
Today I spoke with one of the owners (Nick) regarding a car for my child who is currently attending college in Oshkosh. I must say I have never spoken to any one so rude and unpleasant as this guy was. In asking if there was any kind of student discount or first time car buyer promotion he became very upset with me asking about these deals stating they price their cars at a good price also stating they already have a credit application on the vehicle she just test drove. As any one knows who has ever purchased a used car there is always pricing options. This individual looked at my child with disgust after speaking with me over the phone. Why would anyone treat someone in the matter that he did- just for asking a question?
Today I spoke with one of the owners (Nick) regarding a car for my child who is currently attending college in Oshkosh. I must say I have never spoken to any one so rude and unpleasant as this guy was. In asking if there was any kind of student discount or first time car buyer promotion he became very upset with me asking about these deals stating they price their cars at a good price also stating they already have a credit application on the vehicle she just test drove. As any one knows who has ever purchased a used car there is always pricing options. This individual looked at my child with disgust after speaking with me over the phone. Why would anyone treat someone in the matter that he did- just for asking a question?
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Linda, Thanks for leaving feedback and sorry for the negative experience. In all fairness, here is what happened: Customer's daughter drove a vehicle of ours on Saturday. We penciled out some figures using A+ tier interest rates and hypothetical payments for her to take home with absolutely no pressure to purchase. On Monday she came in to talk about pursuing the car. When she stated her desired payment range, I informed her that she would need to extend the term in order to make that happen (or put money down). She said very frankly I'm not interested in doing that. This should have been the end of the interaction as she was asking for thousands off the price of the car. We did indeed have a credit application on this car from Sunday and it's priced well below KBB fair purchase price so it will sell for the price we have it at. We have sold tens of thousands of cars and generally have a good idea of what's going to sell. Meanwhile the whole time the customer is talking to her mother on a bluetooth ear piece which I did not realize until she handed her phone over to me to speak with her mom. I did indeed tell her that we do not have the incentives she was asking about (those tend to be for brand new cars). EVERYONE pays the same price here and we have been doing it that way for a long time. Most used cars today are priced at very slim margins and even the large franchises have went to this no haggle sale price model. Both customers asked to speak to the manager or owner which I have never had happen in 15 years of being in the business. When we informed both customers the payment would not be possible, the customer who was in the show room bolted out the door very quickly. Again, it was one of the most bizarre interactions I have ever had with a customer. Mother called back to say her daughter was in tears which I apologized for. Customer stated same thing she mentioned above - she has purchased used cars before where she has to leave in order to get a better deal and there always pricing options. I told the customer we do not play those games and I thought that would be the end of it. We obviously cannot sell cars at a loss when they are already priced very competitively and reconditioned to highest of standards.
My husband and I came to Jacobson’s for a new car for me. We were greeted by a salesmen. We told him we were looking for a SUV for me. He Showed me what they had available. I test drove all I was interested in. All my questions were answered honestly. There was no hesitation or feeling of them hiding or with holding information. There was no high pitched sales, no rushing us in our decision. I didn’t feel I was wasting the salesman time. This is the third vehicle we have bought with Jacobson’s and have never regretted it. We have been so lucky with the vehicles we have had through the years. We always recommend to people who ask us for our opinion they need to start at Jacobson’s. They treat you like family. They really care that you are satisfied and comfortable with your decision. I can’t help but smile at how many cars at my work’s parking lot have Jacobson’s on the bumper of there cars. Thank you sincerely for the peace of mind and security knowing I am driving a safe vehicle.
My husband and I came to Jacobson’s for a new car for me. We were greeted by a salesmen. We told him we were looking for a SUV for me. He Showed me what they had available. I test drove all I was interested in. All my questions were answered honestly. There was no hesitation or feeling of them hiding or with holding information. There was no high pitched sales, no rushing us in our decision. I didn’t feel I was wasting the salesman time. This is the third vehicle we have bought with Jacobson’s and have never regretted it. We have been so lucky with the vehicles we have had through the years. We always recommend to people who ask us for our opinion they need to start at Jacobson’s. They treat you like family. They really care that you are satisfied and comfortable with your decision. I can’t help but smile at how many cars at my work’s parking lot have Jacobson’s on the bumper of there cars. Thank you sincerely for the peace of mind and security knowing I am driving a safe vehicle.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Kim!
I love Jacobson auto, I have been Looking at cars for a couple months and Jacobson wasn’t pushy or hounding me with any typical salesman questions. I would recommend anybody to Jacobson services and I will be doing all my car/repairs with this dealer!
I love Jacobson auto, I have been Looking at cars for a couple months and Jacobson wasn’t pushy or hounding me with any typical salesman questions. I would recommend anybody to Jacobson services and I will be doing all my car/repairs with this dealer!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Aaron!