Reviews
My 2022 Suburban has been to multiple dealerships to get
My 2022 Suburban has been to multiple dealerships to get an ongoing issue resolved. As I am currently on a 6mo wait list I reached out to Freedom and was put in touch with Mr. Kelton. I expressed to Mr. Kelton that this is our family vehicle so I cannot leave it without a loaner. He suggested I bring it by on a Saturday because that was first come first serve. They worked with me over the phone and getting the necessary paperwork filled out and kept in touch with me about picking up the vehicle and solutions if I didn’t make it. I really appreciated the communication. I picked up my vehicle and was assured the problem was fixed. My fingers are crossed because this has been a long process. As nice as they were I’m tired of dealing with this maintenance issue. However, I would absolutely reach out to Mr. Kelton if need be because I believe he is committed to making sure the issue is resolved no matter how many times it needs to be worked on.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Jaylea! We're glad to hear that Mr. Kelton was able to assist you with your 2022 Chevrolet Suburban and that you appreciated the communication throughout the process. We understand how important it is to have a reliable family vehicle, and we are committed to helping resolve any ongoing issues. Please don't hesitate to reach out to us again if you need further assistance. We look forward to serving you in the future at Ed Morse Freedom Chevrolet Buick GMC! KYLE BETTILYON, General Manager C: 832-659-9876 kylebettilyon@freedomchevydallas.com
We were extremely satisfied with how responsive Kelton
We were extremely satisfied with how responsive Kelton Malone was to our service needs on this visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Vernon! I am delighted to hear that you were extremely satisfied with Kelton's responsiveness to your service needs. At Ed Morse Freedom Chevrolet Buick GMC (DTGM), we strive to provide excellent service, and it’s great to know that Kelton made a positive impact. We look forward to assisting you again in the future! KYLE BETTILYON, General Manager C: 832-659-9876 kylebettilyon@freedomchevydallas.com
It was a very good experience.
It was a very good experience. The representatives were courteous and the work was professionally done. The work was done in a timely manner. I was completely satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Nathaniel! I am thrilled to hear that you had a very good experience at Ed Morse Freedom Chevrolet Buick GMC. Our team prides itself on professionalism and timely service, and I am glad that you felt satisfied with your visit. We look forward to seeing you again soon! KYLE BETTILYON, General Manager C: 832-659-9876 kylebettilyon@freedomchevydallas.com
Truck battery weak, got new battery, truck stopped
Truck battery weak, got new battery, truck stopped afterwards, towed back to shop. Further checked, alternator tapped out, new alternator replaced and installed and repaired.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Nathan. I appreciate you sharing your experience. It sounds like you encountered some challenges with your truck's battery and alternator, and I’m glad we could assist with the repairs. If you have any further concerns or need assistance, please feel free to reach out to us at Ed Morse Freedom Chevrolet Buick GMC. We’re here to help! KYLE BETTILYON, General Manager C: 832-659-9876 kylebettilyon@freedomchevydallas.com
The tried to scam me into paying 15,000 more for a truck
The tried to scam me into paying 15,000 more for a truck that was priced at 29,000 I gave 1 star because i couldn’t give them no stars.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us, Mario. I understand that feeling misled during a transaction can be very frustrating. At Ed Morse Freedom Chevrolet Buick GMC, we strive for transparency and fair pricing. I appreciate your feedback and encourage you to reach out to me directly to discuss your concerns further. Your satisfaction is important to us. KYLE BETTILYON, General Manager C: 832-659-9876 kylebettilyon@freedomchevydallas.com
My recent service experience with Mr.
My recent service experience with Mr. Lee Craig was outstanding. He and the staff aimed to treat their customers fairly and equitably.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your wonderful experience, Dr. Ballenger! I'm thrilled to hear that Lee and our team provided you with outstanding service at Ed Morse Freedom Chevrolet Buick GMC. Our goal is to always treat our customers fairly and equitably, and it’s rewarding to know we succeeded. We look forward to serving you again in the future! KYLE BETTILYON, General Manager C: 832-659-9876 kylebettilyon@freedomchevydallas.com
I had a very pleasant experience on my recent visit to
I had a very pleasant experience on my recent visit to Freedom Chevrolet. My service advisor was prompt, courteous, and kept me informed of my vehicle progress in the maintenance process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Phyllis, thank you for sharing your positive experience with us at Ed Morse Freedom Chevrolet Buick GMC (DTGM). I'm glad to hear that our service advisor provided you with prompt and courteous service while keeping you informed about your vehicle's maintenance. We appreciate your feedback and look forward to assisting you again. KYLE BETTILYON, General Manager C: 832-659-9876 kylebettilyon@freedomchevydallas.com
Great service nice people clean environment Thanks to
Great service nice people clean environment Thanks to everyone over at Ed Morese thank you for all your help I will be telling friends about the great experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words, Tasha! I'm thrilled to hear that you had a great experience at Ed Morse Freedom Chevrolet Buick GMC (DTGM). Our team strives to provide excellent service in a clean environment, and we appreciate you sharing your experience with friends. We look forward to welcoming you back in the future! KYLE BETTILYON, General Manager C: 832-659-9876 kylebettilyon@freedomchevydallas.com
My service rep was Brandon was on lunch when I came in.
My service rep was Brandon was on lunch when I came in. He made sure to come find me and introduce himself on his return from lunch. He was very communicative and ensured I was satisfied with the service and treatment received
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your fantastic review, Laquisha! I'm thrilled to hear that Brandon took the time to introduce himself and ensure you were satisfied with your service at Ed Morse Freedom Chevrolet Buick GMC (DTGM). We appreciate your feedback and hope to see you again soon for any of your automotive needs! KYLE BETTILYON, General Manager C: 832-659-9876 kylebettilyon@freedomchevydallas.com
Service was very good.
Service was very good. It exceeded all expectations, which were very high to start with. I was met right away at my door and was walked through the whole process. Even on the pick up , I was greeted at the door and helped until I left. I apologize for not responding earlier.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much, Allen, for your kind review! I'm thrilled to hear that our service exceeded your expectations and that you felt welcomed throughout the entire process at Ed Morse Freedom Chevrolet Buick GMC (DTGM). We appreciate you taking the time to share your experience and look forward to assisting you again in the future! KYLE BETTILYON, General Manager C: 832-659-9876 kylebettilyon@freedomchevydallas.com