Reviews
Rocky Mountain Auto Brokers was great to work with, and
Rocky Mountain Auto Brokers was great to work with, and Jake really took care of us! I highly recommend! And we will be returning in the future when we need to purchase another vehicle!
Rocky Mountain Auto Brokers was great to work with, and
Rocky Mountain Auto Brokers was great to work with, and Jake really took care of us! I highly recommend! And we will be returning in the future when we need to purchase another vehicle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I feel as though I am being got on this whole deal.
I feel as though I am being got on this whole deal. And I wont let it go
I feel as though I am being got on this whole deal.
I feel as though I am being got on this whole deal. And I wont let it go
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Ask for Derek, first dealer in YEARS could genuinely
Ask for Derek, first dealer in YEARS could genuinely trust. He will set you up.
Ask for Derek, first dealer in YEARS could genuinely
Ask for Derek, first dealer in YEARS could genuinely trust. He will set you up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5-star rating! We truly appreciate the feedback. We look forward to serving you in the future!
Initially, I had a decent car buying experience.
Initially, I had a decent car buying experience. I did not feel pressured. When I went to pick up my car, it was a very different experience. I had called earlier in the day and spoken with Troy to tell them I was going to be coming in to pick up my car after work. He said he would inform Derek and they would have the car ready. I arrived and waited 20 minutes without even being acknowledged by anyone. I had to walk up to someone and ask to be helped. My car was not ready as promised. I had to continue to wait for the license to tags to be put on. When I finally got my car, all the tire pressure lights were on saying low pressure. Not a great experience.
Initially, I had a decent car buying experience.
Initially, I had a decent car buying experience. I did not feel pressured. When I went to pick up my car, it was a very different experience. I had called earlier in the day and spoken with Troy to tell them I was going to be coming in to pick up my car after work. He said he would inform Derek and they would have the car ready. I arrived and waited 20 minutes without even being acknowledged by anyone. I had to walk up to someone and ask to be helped. My car was not ready as promised. I had to continue to wait for the license to tags to be put on. When I finally got my car, all the tire pressure lights were on saying low pressure. Not a great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
He was fantastic super helpful and super honest Fantastic
He was fantastic super helpful and super honest Fantastic super helpful honest Helpful honest Upfront
He was fantastic super helpful and super honest Fantastic
He was fantastic super helpful and super honest Fantastic super helpful honest Helpful honest Upfront
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, this is Ricky Geise the GSM here at Rocky Mountain Auto Brokers and I just wanted to take the time to thank you for your positive experience, you and your husband were great to work with! We appreciate you letting us have the pleasure of earning your business now and in the future!
I would not recommend this dealer to anyone.
I would not recommend this dealer to anyone. We had a terrible experience. We were sold an extended warranty that we did not want but we were told it was ‘necessary because they just replaced the engine’. They would not let us cancel the warranty. We waited over 45 days for the car deal to be completed due to numerous issues with the vehicle.
I would not recommend this dealer to anyone.
I would not recommend this dealer to anyone. We had a terrible experience. We were sold an extended warranty that we did not want but we were told it was ‘necessary because they just replaced the engine’. They would not let us cancel the warranty. We waited over 45 days for the car deal to be completed due to numerous issues with the vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Chuck and Ricky were amazing to work with!
Chuck and Ricky were amazing to work with! They took the time to find us the perfect vehicle and worked with our budget!!
Chuck and Ricky were amazing to work with!
Chuck and Ricky were amazing to work with! They took the time to find us the perfect vehicle and worked with our budget!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, this is Ricky Geise the GSM here at Rocky Mountain Auto Brokers and I just wanted to take the time to thank you for your positive experience, you and your husband were great to work with! We appreciate you letting us have the pleasure of earning your business now and in the future!
BEWARE: Lies and lack of integrity— they help give used
BEWARE: Lies and lack of integrity— they help give used car dealerships the bad rap. Our sales person was fine and low pressure. The issue was with the GM’s poor customer service and lack of interest in doing what’s right as well as the head of the sales manager and service directors lack of integrity and terrible communication. One of our car windows did not work but we didn’t realize it until after we left— we assumed we’d have four working windows when we spent almost $30k on a car. We were told to bring it to the service center. When we got there, the GM said he’d cover the diagnostic IF we committed to paying for the fix. They said they weren’t responsible for a working window. We pushed back because it is assumed basic things like windows would be working from a dealership like this. We ended up talking with a different manager and did not have to eat the cost. Additionally, the model and year of our car is more likely to have transmission concerns if the transmission flushes are not done regularly. I asked if a flush had been completed and they said they had looked and the fluid looked clean. I asked several times about this before purchasing the car because I had someone hesitation knowing that the transmission of this model and year had issues. When I went to the Honda dealership to get recalls fixed, I asked them to check that the transmission fluid was new. They said it is impossible to check the transmission fluid in the way Rocky Mountain Auto Brokers described doing so. I talked with five Honda dealerships to confirm their description was not possible. Rocky Mountain refused to do anything to fix this concern. I asked for them to do a transmission flush due to the consistent answer from dealerships that their method wasn’t valid, that a flush was due by 50,000 miles (I purchased the car at over 51k) or every 5 years (the car was 7 years old), and there was no record on the Carfax that the transmission has ever been serviced. They refused and said Honda was incorrect (even though I talked to five Hondas without telling them the circumstances and letting them know I was not going to have Honda complete the service). They used a Google search as their reference. I decided it was worth spending the money to get a transmission flush to ensure the maintenance was complete. I went to an independent mechanic and asked him to tell me the condition of the fluid when he did the flush. He said it was not changed and that Rocky Mountain Auto Brokers lied to me about the condition of the fluid. I returned to Rocky Mountain Auto Brokers to request a reimbursement of the transmission flush since they had blatantly lied to me multiple times. I talked to Troy on the phone before emailing him the paperwork from the independent mechanic. The email was sent on September 6. After not hearing back from him, I called and he said it went to junk mail. He said he would check into it and get back to me. After I hadn’t heard back from him in a week, I proceeded to leave 5 voicemails over 4 weeks asking him to call, email, or text me. He finally emailed me one month after the initial email saying the transmission is not part of their inspection so they would not reimburse me. So, either they lied to me multiple times about checking the transmission fluid before I purchased it or they are now lying that they don’t check the transmission. I was then transferred to Mike, the service director who has not responded to my email in almost two weeks. In his last communication, he said they don’t take responsibility for it because they don’t check it. I need to emphasize that I was LIED to and told the transmission fluid was clean and was checked by their service team— later, the service director admitted they don’t even check it!! He admitted they lied without acknowledging it. Rocky Mountain has consistently proven themselves to be dishonest and untrustworthy.
BEWARE: Lies and lack of integrity— they help give used
BEWARE: Lies and lack of integrity— they help give used car dealerships the bad rap. Our sales person was fine and low pressure. The issue was with the GM’s poor customer service and lack of interest in doing what’s right as well as the head of the sales manager and service directors lack of integrity and terrible communication. One of our car windows did not work but we didn’t realize it until after we left— we assumed we’d have four working windows when we spent almost $30k on a car. We were told to bring it to the service center. When we got there, the GM said he’d cover the diagnostic IF we committed to paying for the fix. They said they weren’t responsible for a working window. We pushed back because it is assumed basic things like windows would be working from a dealership like this. We ended up talking with a different manager and did not have to eat the cost. Additionally, the model and year of our car is more likely to have transmission concerns if the transmission flushes are not done regularly. I asked if a flush had been completed and they said they had looked and the fluid looked clean. I asked several times about this before purchasing the car because I had someone hesitation knowing that the transmission of this model and year had issues. When I went to the Honda dealership to get recalls fixed, I asked them to check that the transmission fluid was new. They said it is impossible to check the transmission fluid in the way Rocky Mountain Auto Brokers described doing so. I talked with five Honda dealerships to confirm their description was not possible. Rocky Mountain refused to do anything to fix this concern. I asked for them to do a transmission flush due to the consistent answer from dealerships that their method wasn’t valid, that a flush was due by 50,000 miles (I purchased the car at over 51k) or every 5 years (the car was 7 years old), and there was no record on the Carfax that the transmission has ever been serviced. They refused and said Honda was incorrect (even though I talked to five Hondas without telling them the circumstances and letting them know I was not going to have Honda complete the service). They used a Google search as their reference. I decided it was worth spending the money to get a transmission flush to ensure the maintenance was complete. I went to an independent mechanic and asked him to tell me the condition of the fluid when he did the flush. He said it was not changed and that Rocky Mountain Auto Brokers lied to me about the condition of the fluid. I returned to Rocky Mountain Auto Brokers to request a reimbursement of the transmission flush since they had blatantly lied to me multiple times. I talked to Troy on the phone before emailing him the paperwork from the independent mechanic. The email was sent on September 6. After not hearing back from him, I called and he said it went to junk mail. He said he would check into it and get back to me. After I hadn’t heard back from him in a week, I proceeded to leave 5 voicemails over 4 weeks asking him to call, email, or text me. He finally emailed me one month after the initial email saying the transmission is not part of their inspection so they would not reimburse me. So, either they lied to me multiple times about checking the transmission fluid before I purchased it or they are now lying that they don’t check the transmission. I was then transferred to Mike, the service director who has not responded to my email in almost two weeks. In his last communication, he said they don’t take responsibility for it because they don’t check it. I need to emphasize that I was LIED to and told the transmission fluid was clean and was checked by their service team— later, the service director admitted they don’t even check it!! He admitted they lied without acknowledging it. Rocky Mountain has consistently proven themselves to be dishonest and untrustworthy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I want to clarify that the information being said about our interactions is not accurate. Below, I have included the same details from the original email I sent in response to the customer’s complaint regarding the transmission fluid condition. Along with this, I have provided documentation from ProDemand outlining the proper procedures and manufacturer-published maintenance intervals. Since I am unable to upload documents directly here, I copied and pasted all relevant information from my original email. If another associate may have provided inaccurate information regarding the services or inspections performed prior to the customer’s purchase, I sincerely apologize for any confusion this may have caused. Please know that we are always willing to provide full documentation supporting any inspections or services performed. At no point did I withhold information or act dishonestly in my communication. My intent has always been to ensure transparency and accuracy in representing the work completed. Sincere regards, Michael J. Sapanaro Parts and Service Director Rocky Mountain Auto Brokers W: (719)-477-9009 ext. 2001 E: mike@rmabinc.com 4912 Carrera Pt Colorado Springs CO 80923 United States SEE COPY OF EMAIL SENT TO THE CUSTOMER 11/07/25 Mike Sapanaro Kallie R I have looked through your request and concern. After looking into manufacturers’ recommendations and mileage you are currently at, it was not time for a service when we had in our possession. Also, we would not check the fluid condition for it is a closed transmission unit, we would only move forward with a thorough check if we had symptoms such as drivability, leaks or indicator lights. None of these was present for we would follow the manufactures guidelines and not open or service the system unless it was required based on mileage or mechanical failure. We do take care of all major repairs and or safety items before we sell a car. Maintenance like this is left to the owner's expense. I hope that all makes sense. Please see attached documents showing proper procedure to check your transmission fluid and manufactures maintenance intervals from Honda. I hope you have a great weekend! Sincere regards, Michael J. Sapanaro Parts and Service Director Rocky Mountain Auto Brokers SEE INFORMATION BELOW, THE COPY OF INFORMATION PROVIDED TO THE CUSTOMER OF THE MAINTENACE INTERVALS AND RECOMMENDATIONS. 2019 Honda Truck Odyssey V6-3.5L (J35Y7) - 5FNRL6H77KB046092 Vehicle > Maintenance > Service Intervals > Condition/Indicator Based Maintenance Services MAINTENANCE SUB ITEMS (KA) Maintenance Sub Items If a Maintenance Minder indicator does not appear more than 36 months after the item 7 is reset, change the brake fluid every 3 years. NOTE: Adjust the valves during services A, B, 1, 2, or 3 if they are noisy. Number Maintenance Sub Items 1 Rotate tires, and check tire inflation and condition － Follow the pattern shown in the Owner's Manual. 2 Replace air cleaner element (CLICK HERE) － If the vehicle is driven primarily in dusty conditions, replace every 15,000 miles. Replace dust and pollen filter (CLICK HERE) • Replace filter whenever airflow from the heating and air conditioning system is less than normal. • If the vehicle is driven mostly in urban areas that have high concentrations of soot in the air from industry and from diesel-powered vehicles, replace every 15,000 miles. Inspect drive belt (CLICK HERE) － Look for cracks and damage, then check the position of drive belt auto-tensioner indicator. 3 Replace A/T fluid (CLICK HERE) • For 9-speed A/T model: Driving in mountainous areas at very low vehicle speeds or trailer towing results in higher transmission temperatures. This requires transmission fluid changes more frequently than recommended by the Maintenance Minder. If the vehicle is regularly driven under these conditions, have the transmission fluid changed at 60,000 miles or after the first 3 years, then every 30,000 miles or 2 years. • 9-speed A/T model: Use genuine Honda Automatic Transmission Fluid (Type 3). NOTE: Using the wrong type of fluid will damage the transmission. • 10-speed A/T model: Use genuine Honda Automatic Transmission Fluid (Type 2). NOTE: Using the wrong type of fluid will damage the transmission. • Capacity － 9-speed A/T model: 3.3 L (3.5 US qt) － 10-speed A/T model Type A: 4.5 L (4.8 US qt) Type B: 4.3 L (4.5 US qt) NOTE: Refer to the ATF Replacement and Level Check (CLICK HERE) procedure to properly identify a Type A or B, 10-speed A/T. 4 Replace spark plugs (CLICK HERE) Replace timing belt and inspect water pump (CLICK HERE) － If the vehicle is regularly driven in very high temperatures above 110 °F, in very low temperatures under -20 °F, replace every 60,000 miles. Inspect valve clearance (cold) (CLICK HERE) • Intake: 0.20－0.24 mm (0.008－0.009 in) • Exhaust: 0.28－0.32 mm (0.011－0.012 in) 5 Replace engine coolant (CLICK HERE) • Use Honda Long Life Antifreeze/Coolant Type 2, and if necessary add Honda Extreme Cold Weather Antifreeze/Coolant Type 2 (concentrate) as needed for prolonged cold temperatures below -22 °F. • Capacity (including reservoir): 6.4 L (1.69 US gal) 7 Replace brake fluid (CLICK HERE) • Use Honda DOT 3 Brake Fluid. We recommend genuine Honda Brake Fluid. • Check brake fluid level is between upper and lower marks on reservoir. SEE INFORMATION BELOW PROVIDED TO THE CUSTOMER, PROCEDURE TO CHECK TRANSMSSION FLUID. ATF Level Check (9-Speed A/T) (2018 2019) Check NOTE: How to read the torque specifications . Keep all foreign particles out of the transmission. Be careful not to burn yourself. Improper ATF level will affect shift quality. 1. Vehicle - Lift Set 2. Undercover - Remove NOTE: Remove the necessary part(s). 3. HDS DLC - Connect 4. ATF Level - Check Courtesy of HONDA, U.S.A., INC. 1. Enter the VSA maintenance mode 2. Start the engine. 3. Shift the transmission to the S position/mode. 4. Using the paddle shifters, run the vehicle in 1st gear, 2nd gear, 3rd gear, and 4th gear, waiting 10 seconds after shifting in to each gear. After shifting into 4th gear, wait 10 seconds, allow the wheels to slow down and slowly press the brakes. NOTE: 1. Do not apply sudden or a strong brake pedal force when coming to a stop. 2. Do not shift beyond 4th gear or transmission damage may occur. 5. Shift the transmission to the P position/mode, then raise the engine speed to around 2, 000 rpm for couple seconds to ensure that the torque converter is full of ATF. 6. Run the engine at idle speed until the ATF Temperature on the HDS data list reaches between 99-113 deg.F (37- 45 deg.C). If the temperature exceeds 113 deg.F (45 deg.C), turn the engine off, allow the transmission to cool down and turn the engine back on. 7. With the engine running, remove the level check plug (A), and make sure the ATF level is at the conditions described below. NOTE: When the ATF temperature between 99-113 deg.F (37- 45 deg.C), the proper ATF level is about 6 mm (0.25 in) higher than the bottom of the level check plug hole. 8. If necessary, add Honda ATF TYPE 3 through the level check plug hole until the ATF overflows, then immediately install a new level check plug. YMMS: Nov 7, 2025 Engine: 3.5L License: VIN: 5FNRL6H77KB046092 Odometer: 2019 Honda Odyssey EX-L 9. Turn the engine off. Proper ATF level: The ATF overflows from the level check hole (B) with the transmission warmed up between 99-113 deg.F (37 - 45 deg.C) with the engine running. 5. All Removed Parts - Install 1. Install the parts in the reverse order of removal.
Derek was very helpful and understanding to my cars
Derek was very helpful and understanding to my cars service issue. Quickly helped me and communicated what to expect from my visit. Thank you!
Derek was very helpful and understanding to my cars
Derek was very helpful and understanding to my cars service issue. Quickly helped me and communicated what to expect from my visit. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, this is Michael Sapanaro, Parts and Service Director here at Rocky Mountain Auto Brokers and I just wanted to take the time to thank you for your positive experience. We appreciate you letting us have the pleasure of earning your business now and in the future!
I came in to purchase a used car that I fell in love
I came in to purchase a used car that I fell in love with. Not only was the finance manager I worked with (Vijay) absolutely wonderful, efficient, and thorough, the service department was extremely helpful! While I was waiting on paperwork and detailing of the car, they shared with me the best way to schedule service appointments, what I could expect as far as timelines, etc. Derek, Shane, and Mike were an absolute delight to be around while I was waiting on everything to be finalized. I know exactly where I'll be going the next time I need service done on this new to me car. Thank you all for your time, attention to detail, and efficiency in making this a wonderful dealership experience.
I came in to purchase a used car that I fell in love
I came in to purchase a used car that I fell in love with. Not only was the finance manager I worked with (Vijay) absolutely wonderful, efficient, and thorough, the service department was extremely helpful! While I was waiting on paperwork and detailing of the car, they shared with me the best way to schedule service appointments, what I could expect as far as timelines, etc. Derek, Shane, and Mike were an absolute delight to be around while I was waiting on everything to be finalized. I know exactly where I'll be going the next time I need service done on this new to me car. Thank you all for your time, attention to detail, and efficiency in making this a wonderful dealership experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, this is Michael Sapanaro, Parts and Service Director here at Rocky Mountain Auto Brokers and I just wanted to take the time to thank you for your positive experience. We appreciate you letting us have the pleasure of earning your business now and in the future!