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DePaula Chevrolet

(7,184 reviews)
Visit DePaula Chevrolet
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–7:00pm
Tuesday 8:30am–7:00pm 7:00am–7:00pm
Wednesday 8:30am–7:00pm 7:00am–7:00pm
Thursday 8:30am–7:00pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2019 state dealer award
View 4 awards
2019 state dealer award
2022 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award
New (518) 293-4456 (518) 293-4456
Used (518) 293-4494 (518) 293-4494
Service (518) 293-4334 (518) 293-4334

Reviews

(7,184 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DePaula Chevrolet from DealerRater.

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Dennis Walter's was very helpful,ad waste rest of the...

Dennis Walter's was very helpful,ad waste rest of the service department. They take you in a timely matter do the work and keep you informed on the job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very Happy with my visit today. Went in for my oil change...

Very Happy with my visit today. Went in for my oil change and service on my 2019 Equinox and left with a new lease Equinox 2021. Surprise. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

He Kept me informed throughout the process and explained...

He Kept me informed throughout the process and explained everything. Took care of everything that was discussed and explained the warranties and what was covered.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent service minimal waiting time advised of what...

Excellent service minimal waiting time advised of what service was needed and made repair quickly. Always a pleasure with the high quality service of the service department

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent service , Danielle Herrick was excellent also...

Excellent service , Danielle Herrick was excellent also she made it an efficient and great experience. She got me in and out quickly . Which is what I wanted

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service knew every step of the way. And was time...

Great service knew every step of the way. And was time efficient. Wasn’t to happy when my truck starter went on less then a 3 year old truck. But Rick and the guys did and awesome job and fixed the issue right away

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I have gotten my last three vehicles from Depaula and...

I have gotten my last three vehicles from Depaula and every time the process was easy and painless. I would recommend them to all who would be looking for a vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Dave in fleet services is amazing. I’m treated very well...

Dave in fleet services is amazing. I’m treated very well and with respect. Service on my trucks is always on point and done to industry standards and his techs are as well

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Well to start I was lied to so they could get the sale,...

Well to start I was lied to so they could get the sale, then they overcharged me, then they didn’t check the car to make sure it had all the items it needed, and finally they didn’t even add my vehicle to my gm account so I could pay my lease payment. They have been nothing but frustrating, every time I call to ask for help they make it seem like I’m a child and I couldn’t possibly know what I’m talking about. The one time they did something to help, because we agreed on a price based on the money I put down and they overcharged my monthly payments, they made it seem like they were doing me a favor when really it was the least they could do given they took my money. And when I called a second time with concerns I never got a call back. So no I will never be coming back to this dealership, I will adamantly tell everyone I know not to come here, and I hope you all will learn something from this. But based on your lack of customer service skills thus far, I don’t believe you will.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Tom Restino, Dennis Walters and Jason Keville did it...

Tom Restino, Dennis Walters and Jason Keville did it again! Great Service at a fair price. When they say come join the family they mean it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.