DePaula Chevrolet

Four time customers of DePaula simply because you get the best service and the best deal. Your transaction matters greatly to them. Highly recommend. Younas is by far the best sales person we've ever dealt with, we are well accommodated.

Took some bargaining but met my budget. Thanks for coming through!final paperwork was quick and easy. Went through on star and WiFi in truck with me before I left

My wife and I (both DePaula customers) are absolutely beside ourselves with anger and frustration with the service department at this dealership. We've had nothing but headaches since purchasing our vehicles a few years ago. Prior to a recent incident, which is main subject of this review, most of the problems we’ve experienced with DePaula concerned customer service and communication (confusing my wife's account with my own for oil changes, etc.). However, most recently, my wife’s vehicle suffered a fuel system malfunction. We had the vehicle towed to DePaula for repairs. At the very onset, the service representative misled her as to the nature of the problem and potential cost of repairs. It was confirmed by a seasoned mechanic friend of ours that she was given wrong information and we were being grossly overcharged in the quote. With little choice available to us given the prohibitive financial cost of having the vehicle towed elsewhere and limited time due to work obligations, etc., we decided that DePaula could perform initial repairs on the condition that they keep us apprised of the problem and estimated cost. They didn't do so. After four days in possession of the vehicle, we were told that the car was repaired and ready to be picked up. It was released back to my wife, ostensibly with the repairs completed. To our great dismay, the car died only minutes later in a store parking lot. My wife was stuck there in the freezing cold until 10 pm. She had the car towed back to DePaula the next morning, where it was examined again and started, or so we were told. The car was released back to her. Within several miles of the dealership, it died yet again. Upon trying to secure another tow from DePaula, they initially tried billing her for it. With the car back at DePaula for the third time in a week, it was explained that more costly repairs were needed, which was simply outrageous and unacceptable to us. My wife asked several times to speak to a service manager, but kept getting stonewalled. Phone calls weren’t returned. Yet, the car remained with DePaula for further repairs. After 2 1/2 weeks without the vehicle and getting endless runaround, my wife was finally contacted to pick the vehicle up. Upon doing so, she found that the car was dirty, the fuel light was on and dirty dishes were left on the passenger floorboard (see photo). Sadly, we can’t say we’re the least bit surprised. It just adds to the list of ways in which we were terribly mistreated by this dealership. The lack of professionalism and competence and total disregard for the safety and wellbeing of customers is something that should be investigated and corrected immediately. The professional conduct and behavior we were shown is unethical and altogether reprehensible. We feel like we were taken advantage of and would even go as far as to say we could be the unfortunate victims of fraud. Update: My wife received her car back a couple of weeks ago and guess what? $1,500 later and it just died again. You can't make this stuff up, folks. This dealership is by far the worst business I've had the misfortune to deal with in my entire life.

Traded my 14 Cruze in for a 14 Silverado, Jose got all the numbers to where I said I needed them quickly. Went from browsing online to driving it home in 2 days.

My husband and I were provided with outstanding customer service at DePaula Chevrolet. The dealership is clearly committed to providing excellent customer satisfaction; a rare thing these days. Everyone we encountered was extremely concerned with our buying experience and went out of their way to make sure we were 100% satisfied. We were super impressed with the professionalism and integrity of the staff we dealt with (Gary, Ryan, Brendan, and Younas). Last week, we shopped for a new Equinox online and made a deal over the phone with one of the managers, Gary, which was finalized the following day by Ryan, another one of the managers. When it came time to pick up the car, everything that we agreed to was completely honored by the dealership (a fantastic deal and no surprises - what more could a customer ask for?) Our sales consultant, Younas, made sure all the paperwork was done completely accurately. Younas is not only friendly and personable but he is extremely conscientious and organized. If you are lucky enough to get him as your salesperson, you will probably change your opinion of car salespeople. (No exaggerating, Younas is probably the nicest, most professional car salesperson you'll ever meet.) At delivery, if you're a little taken aback by all the new features on your new Chevy, head on over to Brendan - he'll patiently explain everything to you and hook you up with all the latest features of OnStar. We are absolutely loving our new 2019 Equinox -thank you DePaula Chevrolet!

Worked w/ Mike at the DePaula used vehicle lot. Easy to work with, very informative, friendly. Best experience buying a vehicle to date. Highly recommend.

Aram was very kind, professional and courteous. He made the purchase of my vehicle a pleasant experience. I would recommend this dealership as well as Aram.

Jose was my salesman. I live 3 hours from the dealership. Jose communicated very well with me via phone and text. Took picstured and videos as if I was there in person. When I got there I was in and out in about an hour.

We really enjoyed working with Jose and appreciate his honesty, knowledge and guidance through the tedious process of car shopping! Anthony was equally as helpful and made our experience a great one!

Dennis Miller who was my dealer made the buying process efficient, wonderful and painless. I had doubt that I would get a new car today or even in the near future, however Dennis Miller proved me wrong, he made it possible.