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DePaula Chevrolet

(7,183 reviews)
Visit DePaula Chevrolet
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–7:00pm
Tuesday 8:30am–7:00pm 7:00am–7:00pm
Wednesday 8:30am–7:00pm 7:00am–7:00pm
Thursday 8:30am–7:00pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2019 state dealer award
View 4 awards
2019 state dealer award
2022 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award
New (518) 293-4456 (518) 293-4456
Used (518) 293-4494 (518) 293-4494
Service (518) 293-4334 (518) 293-4334

Reviews

(7,183 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DePaula Chevrolet from DealerRater.

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Great incentives and salesman

Damien was great from the beginning. He had a great personality and was also very willing to work with me as a customer. He asked a lot of questions about what I wanted and was looking for. We had a fun test driving experience and he treated me like I was an old friend. I really appreciated the way he spoke to my father and I and I also worked with Jim as the business manager and he was very helpful as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a review on your time spent at the dealership with Damien and, Jim. We are happy to hear that you had a great experience and hope to work with you again in the future.

Horrible situation turned around

I've had some not so good experience with dealerships in the past, but dealing with Depaula was the complete opposite. They were very friendly and worked hard from the start to get our family into a car. You can tell that they take pride in their jobs and they enjoy what they do. Cullan and Alvin went above and beyond to make sure we walked out of there with a new car and they did just that. When we came back the next day to pick our car up Stephanie made sure we understood what we were signing and made us feel so comfortable. Thank you for an awesome experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We thank you so much for taking the time to leave such a great detailed review of your time spent at the dealership. We are thrilled to hear that Cullen, Alvin and, Stephanie went above and beyond to find you the perfect vehicle for your family. If you ever need anything, let us know. Welcome to the DePaula family!

Loved them!

Loved them! Professional, honest, comforting, clean, took the time with small details with my car as well my experience. Eric Rogars was fabulous and helpfull

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Danielle, we thank you for taking the time to leave a review on your time spent at the dealership! We are happy to hear that Eric was great and very helpful! We hope to see you in the future! Take care.

Excellent customer service

Markos helped us decide which vehicle we needed for our family of 7 which is no easy task. Without pressure then made it happen in a timely fashion! We are thrilled with our purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Tara, we are so thrilled to hear that Markos went above and beyond to help you and your family find the perfect vehicle. Congrats on your new purchase! If you ever need anything at all, let us know. Welcome to the DePaula family!

Awesome first dealership experience

Damien helped me find the right truck to fit my budget and lifestyle to make day to day chores, and life as a whole, easier. He was right on the spot with helping me through the buying process and had a solid answer for every question. This guy knows what he's talking about and it translates into a great atmosphere to work with him on bringing my new vehicle home. Thanks to everyone at Depaula Chevrolet, you now have a new lifetime customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that Damien went above and beyond to help you find the perfect truck for your budget. We pride ourselves on great Customer Service and are happy to hear that Damien was knowledgeable and made your first-time car buying existence a breeze! We hope to see you again soon. Welcome to the DePaula family!

Younas

Thanks for staying past hours to get the deal done. Lol. Very friendly guys. Younas is very funny and friendly. Great salesmen. Would come back here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Cheri, we love getting great feedback and enjoy reading your great review on your time spent at the dealership with Younas! We are happy to hear that he was great to work with. We thank you for the recommendation and hope to work with you again in the future.

Personable, Helpful and Informative Staff at Depaula Chevrol

We came in to purchase a 2018 Chevy Traverse and by the next day, I drove it off the lot. The knowledgeable sales manager Ryan Farnhan quickly set us up with Manuel Guerrero (after giving us some valuable infotmation over the phone so we could determine whether this would be something we could afford). Manuel (Manny) was super friendly, helpful and informative. He found the car to fit our needs and also assisted us with our trade in vehicle. He along with the Depaula team made this a very positive experience and we highly recommend their services!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Katie, we are thrilled to hear about your great car buying experience with Ryan and Manuel at the dealership! We thank you for taking the time to leave such great feedback with us. Congrats on your 2018 Chevy Traverse! If you ever need anything, please let us know!

Truck purshase

Dennis knew his product, took his time with us, answered all of our questions and got us the best deal possible. I will be recommending him and DePaula Chevrolet to my neighbors

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Harley, we are thrilled that Dennis was knowledgeable and great to work with. Congrats on the new vehicle! If you ever need anything, please let us know! We thank you for the recommendation and the overall five-star experience!

First time going there

Honest salesmen and helpful staff. I would go back again. I spent a long time there making a decision but they were very patient with me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave feedback about your time spent at the dealership! We pride ourselves on great customer service and are happy to hear that your expectations were met! We can't wait to work with you again in the future!

Excellent!

Eric Rogers made this transaction so quick and errorless! he was knowledgeable and was able to answer questions in great detail, which made for a very easy decision. I LOVE my new Chevy Traverse!! Go see Eric!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We would like to thank you for taking the time to leave feedback on your time spent at the dealership with Eric! We are thrilled to hear that he made your car buying experience quick and errorless! Congrats on your new Chevy Traverse!