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AUTOSOURCE

(138 reviews)
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Sales hours: 11:00am to 5:00pm
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Sales
Monday 9:00am–7:30pm
Tuesday 9:00am–7:30pm
Wednesday 9:00am–7:30pm
Thursday 9:00am–7:30pm
Friday 9:00am–7:30pm
Saturday 9:00am–7:30pm
Sunday 11:00am–5:00pm
(808) 376-2443 (808) 376-2443

Reviews

(138 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AUTOSOURCE from DealerRater.

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**do not make the same mistake i did** if i could give

**do not make the same mistake i did** if i could give them no stars then i would! bought a car from this company in april 2022 through the carousel leasing program. experienced problems with the first car i leased (tesla model 3). car was unable to charge in public charging stations. i addressed the situation with maureen (leasing manager), she seemed very uneducated on the tesla features and always busy to answer any of my questions. decided i didn't wanna deal with the car so a couple thousand dollars later i traded it to a model x. after 1 month of driving the new vehicle i get overcharged $200 more a month on what i was expected to pay. they made an error on my mothly payments but seems like no one was educated enough to give me an answer right away. they later reimbursed after many back and forth conversations. then i experienced, air suspension compressor disabled which causes the car to not lift to normal driving height. i addressed maureen once again, she passed me along to carlos who wasn't educated well enough in this department and told me i could only bring in my car to service on sundays which doesn't make sense at all. its an inconvenience to me that we invest in all this money to drive nice cars, for it to be running like trash! i tried to see what my options were but maureen doesn't know how to provide quality service to her clients. she doesn't respond back to any text/calls in a timely manner, but yet shes the only one that can handle scenario's like this. today i went in, in hopes we could work something out because it was an inconvenience to me. finally got a chance to speak with maureen today in person and she was not helpful in anyway and even told me to just end the lease. like seriously? i gave them so much business and this is how they treat their clients? so, since she stated that to me, the situation escalates and now im talking with rima (owner). at this point, im not interested in even continuing doing business with them! ive known rima for years and he didn't even get my name right! he basically sat there making excuses and blaming everything on his associates. like he needs take accountability and obviously educate his employees better!! this place is only concerned about $$$ when they should be more focused on building better relationships with their clients!! take this as a lesson learned and don't make the same mistake i did! if you want to be valued, then take your business elsewhere!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns.

Mechanical issues with cars

bad car mechanical issues right after I bought the car but said nothing was wrong with the car. Went to fix but still things mechanically wrong with the car even tho “nothing was wrong with the car.”

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Fast and easy sale

Quick and easy to sell my used car with an offer that was in my target range. Noah was straightforward and super friendly. Easy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Jennifer, and we're happy to hear that we met your expectations. Thank you again for choosing Autosource Hawaii, we look forward to having you as one of our valued customers for many more years to come!

Sold My Honda Insight

Made appointment with Kyle, he was very helpful and efficient. He was kind, respectful, and got me a great deal. Sold my car - very easy experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

Mr. Narayan is the best dealer He is one of a kine We really really like him We gave him 1000 points For his best of the best work with us with our expensive car

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Malu salesperson with awesome customer service

Malu was so helpful and has great customer service for this line of work.I was very pleased with his knowledge and how he went above and beyond to help me sell my truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

Ask for Malu

In less then one hour I was shown a great car with a great Car Fax Report that was even discounted so that I could afford to purchase that day with out the need for financing. No pressure I was treated with respect by the sales person; Malu. Highly recommend this place

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for your feedback on your recent visit to Autosource Hawaii. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

Great

Great services and I was in and out two hours max traders old van for new lifted four runner Toyota awesome much mahalos malu Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jonah, It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Autosource Hawaii!

Awesome Experience

He had great customer service, he was really friendly, was able to answer all my questions and was very helpful. Overall experience was awesome and everything went smoothly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Autosource Hawaii.

Retracting my previous review

Retracting my previous review. So it seems they give a stellar performance to get you to work w/ them. Also asked me to give a review. At the time I gave a very good one w/ 5 stars. 2 things they promised me. 1)they would install tint. Owner happened to be in and he told the salesperson we would be able to bring our car back for them to install tint. 2)they promised to install a backup camera. Owner again promised to have one installed. Strange to find a 2017 car w/o a backup camera. So far we’ve had the vehicle for over 3 months and I’ve called numerous times for the things they promised but no one has assisted or returned my call. I also learned that the salesman who assisted me is no longer w/ the company, hmmmmm. I’m supposed to bring the car back in 6 months and tbh, I’m probably not going to deal w/ them again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.