Reviews
Love coming here even if it’s for an issue with my car . They are ALWAYS so helpful and make everything effortless. My car is always handled with care and the diagnostics they do are top notch! I couldn’t ask for a better team . Trevor is great
Love coming here even if it’s for an issue with my car . They are ALWAYS so helpful and make everything effortless. My car is always handled with care and the diagnostics they do are top notch! I couldn’t ask for a better team . Trevor is great
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Kelly! I’m thrilled to hear that you enjoy your visits to BMW Seattle, even when addressing car issues. It’s wonderful to know that Trevor has made your experience effortless and that you appreciate the care we take with your vehicle. We look forward to assisting you again in the future! Sincerely, Tony Watkins | Service Manager
Everyone there is always so amazing and helpful. No matter how big or small they are always happy to help
Everyone there is always so amazing and helpful. No matter how big or small they are always happy to help
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Kelly! I truly appreciate your kind words and am thrilled to hear that we have consistently provided you with amazing service. We strive to make every experience a positive one, and your feedback reinforces our commitment. We look forward to seeing you again! Sincerely, Tony Watkins | Service Manager
I reach out to them about a car in inventory - iX M60 on Friday Afternoon. I look at the details online (there are no photos yet)and do my research on the car. Me & my family head out there at 4:30pm and we take a test drive. During the test drive I gave an offer. The salesperson had a cutoff around 5pm so we decide we’ll catch up online later. So we leave. Soon they accept my offer and send me the price printout at 5:30pm. I noticed in the printout - the mileage is noted as 32,000mi where in the listing in bmwseattle the mileage was 18,000mi. So i immediately let the salesperson know. He said he’ll look into it next morning. The next morning the salesperson confirms and we negotiate on the price over text and we agree. Now at 11:15am - we just set a pickup time of 12-12:30pm today & we start heading out. Suddenly, I get a text back at 11:30am from my salesperson that there is another person in the dealership who is now out in a test drive with the car and they’ll let me know if it doesn’t go through. I’m like “wait! What?” the rep told me - another rep took the car on a test drive. I ask “why dont you tell them the car is sold?” They offer me “another car is coming in which we can offer you as backup”. Then after I vent my frustration- the sales manager reaches out to explain that the second person was already on a test drive and they have the right to buy the car. Also tells me that the posted car photos have the mileage correct at 32,000 even though the listing says 18,000. I told him “the photos were not posted yesterday to the website”. He tells me: “oh well, they are up now”. Anyways - i hang up at this point realizing this is not a useful conversation. Absolutely unprofessional & definitely not what I expected from BMW .
I reach out to them about a car in inventory - iX M60 on Friday Afternoon. I look at the details online (there are no photos yet)and do my research on the car. Me & my family head out there at 4:30pm and we take a test drive. During the test drive I gave an offer. The salesperson had a cutoff around 5pm so we decide we’ll catch up online later. So we leave. Soon they accept my offer and send me the price printout at 5:30pm. I noticed in the printout - the mileage is noted as 32,000mi where in the listing in bmwseattle the mileage was 18,000mi. So i immediately let the salesperson know. He said he’ll look into it next morning. The next morning the salesperson confirms and we negotiate on the price over text and we agree. Now at 11:15am - we just set a pickup time of 12-12:30pm today & we start heading out. Suddenly, I get a text back at 11:30am from my salesperson that there is another person in the dealership who is now out in a test drive with the car and they’ll let me know if it doesn’t go through. I’m like “wait! What?” the rep told me - another rep took the car on a test drive. I ask “why dont you tell them the car is sold?” They offer me “another car is coming in which we can offer you as backup”. Then after I vent my frustration- the sales manager reaches out to explain that the second person was already on a test drive and they have the right to buy the car. Also tells me that the posted car photos have the mileage correct at 32,000 even though the listing says 18,000. I told him “the photos were not posted yesterday to the website”. He tells me: “oh well, they are up now”. Anyways - i hang up at this point realizing this is not a useful conversation. Absolutely unprofessional & definitely not what I expected from BMW .
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello Mr. Choudhury, My sincere apologies regarding the situation that has occurred here at BMW Seattle.It is always difficult when something like this happens as it is not beneficial for our business or reputation; we recognize this and proactively we try to find an alternative solution if/when it occurs.We will of course make you a compelling offer on any vehicle you like and make certain of its availability considering the circumstance.Again, our apologies for the unfortunate timing here.Please feel free to reach out to me directly. Adam Newbold General Sales Manager BMW Seattle
Great experience I love bmw. Andrew Massart was awesome and very knowledgeable and I will definitely come back whenever I have issues.
Great experience I love bmw. Andrew Massart was awesome and very knowledgeable and I will definitely come back whenever I have issues.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Emily! I’m thrilled to hear that you had a great experience with us at BMW Seattle. It's wonderful to know that Andrew provided you with excellent service and knowledge. Our team looks forward to welcoming you back for any future needs! Sincerely, Adam Newbold | General Sales Manager
My experience with the Seattle BMW dealership has been mostly positive. In the past, I've had issues, questions and concerns that were never responded to. I stopped taking my 2016 4 series - choosing a different (non BMW) shop to do the servicing. When I bought my current 5 series, I came back and the service (so far) has been better.
My experience with the Seattle BMW dealership has been mostly positive. In the past, I've had issues, questions and concerns that were never responded to. I stopped taking my 2016 4 series - choosing a different (non BMW) shop to do the servicing. When I bought my current 5 series, I came back and the service (so far) has been better.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I'm glad to hear that your recent service with your new BMW 5 Series has been better. I appreciate your feedback regarding your previous concerns and understand how important timely communication is. If you have any further questions or need assistance, please feel free to reach out to us directly at BMW Seattle. We look forward to continuing to improve your experience! Sincerely, Tony Watkins | Service Manager
Always great service. Quick, efficient, no fuss and straightforward interactions. Loaner service is a plus. They always accomodate me.
Always great service. Quick, efficient, no fuss and straightforward interactions. Loaner service is a plus. They always accomodate me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Appreciate you taking time to let us know how everything went, Margarita! I’m happy to hear that you consistently experience great service at BMW Seattle. It’s great to know that our quick and straightforward interactions, along with our loaner service, have made a positive impression on you. I appreciate your kind words, and we look forward to welcoming you back next time! Sincerely, Tony Watkins | Service Manager
Great place to buy and service cars. I’ve been going here since 2012 and bought two cars. I’ll buy my next one here too.
Great place to buy and service cars. I’ve been going here since 2012 and bought two cars. I’ll buy my next one here too.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Grateful for you sharing how your visit turned out! I truly appreciate your loyalty to BMW Seattle since 2012 and am pleased to hear that you've had such positive experiences with both buying and servicing your cars. We look forward to assisting you with your next purchase! Sincerely, Tony Watkins | Service Manager
Tire got blowed, the tow truck tow to BMW Seattle, got there almost at 6pm, which is their closing time, but the staffs are professional and friendly and helped me, got me a loaner and replace the tires the next day, great experience.
Tire got blowed, the tow truck tow to BMW Seattle, got there almost at 6pm, which is their closing time, but the staffs are professional and friendly and helped me, got me a loaner and replace the tires the next day, great experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Andy! I’m thrilled to hear that our professional and friendly staff were able to assist you promptly, even close to closing time. It's great to know you had a positive experience with the loaner and tire replacement. I appreciate your feedback, and we look forward to serving you again at BMW Seattle! Sincerely, Tony Watkins | Service Manager
Always excellent service at bmw Seattle, clear communication and great work. Andrew is so helpful and personable, great team!
Always excellent service at bmw Seattle, clear communication and great work. Andrew is so helpful and personable, great team!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review, Joanne! I'm glad to hear that you consistently receive excellent service at BMW Seattle and that Andrew has made such a positive impact on your experience. We appreciate your kind words about our clear communication and helpfulness. We look forward to assisting you again soon! Sincerely, Tony Watkins | Service Manager
Love BMWs however, I took my car in for check up and "free" oil change, it cost me over 1K to address all the upkeep it needed.
Love BMWs however, I took my car in for check up and "free" oil change, it cost me over 1K to address all the upkeep it needed.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. I appreciate your love for BMWs and understand that maintenance costs can sometimes be unexpected. At BMW Seattle, we strive to provide thorough and transparent service. If you have further questions or would like to discuss your experience in detail, please feel free to reach out to us. We value your input and hope to assist you again in the future. Sincerely, Tony Watkins | Service Manager