Reviews
Friendly staff and a comfortable waiting area.
Friendly staff and a comfortable waiting area. The service adviser clearly explains all incoming maintenance benefits.
Friendly staff and a comfortable waiting area.
Friendly staff and a comfortable waiting area. The service adviser clearly explains all incoming maintenance benefits.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review! I'm thrilled to hear that you found our staff friendly and our waiting area comfortable. It's great to know that our service adviser was able to clearly explain the maintenance benefits to you. We appreciate your feedback and hope to welcome you back to BMW Seattle soon! Sincerely, Tony Watkins | Service Manager
The service was done fast and I am confident it was done
The service was done fast and I am confident it was done well. However, BMW Seattle level went a bit down recently. The check-in process needs to be improved. Generally, receptionists need to treat customers a bit better - they seat at the desk and call your name and you have to guess if it was for you or not. The service process needs improvement - the last two times I asked not to wash my car, they still did it. The emission service notification was not reset. All minor things that do matter and easy to improve.
The service was done fast and I am confident it was done
The service was done fast and I am confident it was done well. However, BMW Seattle level went a bit down recently. The check-in process needs to be improved. Generally, receptionists need to treat customers a bit better - they seat at the desk and call your name and you have to guess if it was for you or not. The service process needs improvement - the last two times I asked not to wash my car, they still did it. The emission service notification was not reset. All minor things that do matter and easy to improve.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Mike! I appreciate your confidence in our service quality and understand your concerns regarding the check-in process and communication. We continuously strive to enhance our customer experience at BMW Seattle, and your suggestions will help us make improvements. Please don't hesitate to reach out directly if you have further insights or if there's anything we can assist you with. We look forward to serving you better in the future! Sincerely, Tony Watkins | Service Manager
I always get great service!
I always get great service! They are considerate and take every effort to help me with my car problems.
I always get great service!
I always get great service! They are considerate and take every effort to help me with my car problems.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback, Kathryn! I am delighted to hear that you consistently receive great service at BMW Seattle. Our team is dedicated to being considerate and attentive to your car needs, and it's rewarding to know we’re meeting your expectations. We look forward to assisting you again in the future! Sincerely, Tony Watkins | Service Manager
Quick and easy process to bring in car for an oil change.
Quick and easy process to bring in car for an oil change. No issues at all
Quick and easy process to bring in car for an oil change.
Quick and easy process to bring in car for an oil change. No issues at all
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! I am glad to hear that your oil change at BMW Seattle was a quick and easy process with no issues. We appreciate your support and look forward to serving you again. Sincerely, Tony Watkins | Service Manager
professional staff, my service advisor.
professional staff, my service advisor. Joshua was outstanding.. Car was delivered on time with all issues fixed.
professional staff, my service advisor.
professional staff, my service advisor. Joshua was outstanding.. Car was delivered on time with all issues fixed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Freddie! I'm thrilled to hear that Joshua provided you with outstanding service and that your car was delivered on time with all issues resolved. I truly appreciate your feedback, and we look forward to welcoming you back to BMW Seattle in the future! Sincerely, Tony Watkins | Service Manager
It is always a pleasure to bring my car in for service at
It is always a pleasure to bring my car in for service at BMW of Seattle. Everyone is so professional and kind. I trust my car completely to them and know that the standard of service I receive will be the best. I highly recommend BMW of Seattle.
It is always a pleasure to bring my car in for service at
It is always a pleasure to bring my car in for service at BMW of Seattle. Everyone is so professional and kind. I trust my car completely to them and know that the standard of service I receive will be the best. I highly recommend BMW of Seattle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Linny! I truly appreciate your trust in us and am thrilled to hear that you consistently have a positive experience at BMW Seattle. Your recommendation means a lot to us! We look forward to seeing you again for your next service visit. Safe travels! Sincerely, Tony Watkins | Service Manager
Fantastic service this is now my home destination.
Fantastic service this is now my home destination. BMW Seattle addressed all of my pain points.
Fantastic service this is now my home destination.
Fantastic service this is now my home destination. BMW Seattle addressed all of my pain points.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I'm thrilled to hear that you had a fantastic experience with us at BMW Seattle and that we've become your home destination. It's our pleasure to address your needs and ensure your satisfaction. We look forward to seeing you again soon! Sincerely, London Agrawal | General Manager
The service is excellent, and the staff is very helpful,
The service is excellent, and the staff is very helpful, but they send out too many surveys afterwards!
The service is excellent, and the staff is very helpful,
The service is excellent, and the staff is very helpful, but they send out too many surveys afterwards!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Julea! I'm thrilled to hear that you found our service excellent and our staff helpful. We appreciate your input regarding the surveys and will take it into consideration. We hope to see you again soon at BMW Seattle! Sincerely, Tony Watkins | Service Manager
Great customer service great work on the Camero great
Great customer service great work on the Camero great waiting area great restrooms great experience
Great customer service great work on the Camero great
Great customer service great work on the Camero great waiting area great restrooms great experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful review, Sonya! We’re thrilled to hear that you had a great experience at BMW Seattle, especially with our customer service and facilities. We look forward to serving you again in the future! Sincerely, London Agrawal | General Manager
I'm pleased with the help I received with a problem.
I'm pleased with the help I received with a problem. London was a great help to fix the problem. Trevor made sure that I received the car as promised
I'm pleased with the help I received with a problem.
I'm pleased with the help I received with a problem. London was a great help to fix the problem. Trevor made sure that I received the car as promised
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review! I'm glad to hear that London provided great assistance in resolving your issue and that Trevor ensured you received your car as promised. At BMW Seattle, we strive to deliver exceptional service, and your feedback reaffirms our commitment. We look forward to welcoming you back for your next visit! Sincerely, Tony Watkins | Service Manager