Reviews
Service is easy to schedule, and if the required work,
Service is easy to schedule, and if the required work, such as an oil change, can be accomplished in a short period of time, the waiting room is comfortable and two machines provide coffee drinks while you wait. If the work requires more time the dealership arranges a ride home, and a pick-up to return, assuming that your office or home is in the vicinity.
Service is easy to schedule, and if the required work,
Service is easy to schedule, and if the required work, such as an oil change, can be accomplished in a short period of time, the waiting room is comfortable and two machines provide coffee drinks while you wait. If the work requires more time the dealership arranges a ride home, and a pick-up to return, assuming that your office or home is in the vicinity.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I am thrilled to hear that you found scheduling service at BMW Seattle easy and enjoyed our comfortable waiting area with coffee options. It’s great to know that our transportation arrangements made your experience even better. We appreciate your feedback and look forward to serving you again on your next visit! Sincerely, Tony Watkins | Service Manager
They would not call or text me back despite multiple
They would not call or text me back despite multiple attempts to reach out for information
They would not call or text me back despite multiple
They would not call or text me back despite multiple attempts to reach out for information
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Our team has acknowledged this review.
Service department was knowledgeable and timely with
Service department was knowledgeable and timely with communications. Our service rep was friendly and responsive.
Service department was knowledgeable and timely with
Service department was knowledgeable and timely with communications. Our service rep was friendly and responsive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for your fantastic review! I'm so happy to hear that you found our service department knowledgeable and timely, and that your service representative was friendly and responsive. I truly appreciate your feedback, and our team looks forward to assisting you again at BMW Seattle! Sincerely, Tony Watkins | Service Manager
Scheduling was easy enough through their website and Josh
Scheduling was easy enough through their website and Josh was helpful with getting my vehicle serviced. Kept me updated on completion time as promised.
Scheduling was easy enough through their website and Josh
Scheduling was easy enough through their website and Josh was helpful with getting my vehicle serviced. Kept me updated on completion time as promised.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! I'm glad to hear that you found our website easy to navigate and that Josh was helpful during your service visit. Keeping our customers informed is important to us at BMW Seattle. We appreciate your support and look forward to seeing you again next time! Sincerely, London Agrawal | General Manager
This was my first experience with BMW’s service center
This was my first experience with BMW’s service center and I was very impressed with how quickly and efficiently I was taken care of. Andrew took the time to explain to me what was going on with my vehicle and assured me that he would keep me up to date as soon as it was ready for pickup! I left feeling so much better and like I was in great hands! I also was able to secure a loaner car which was very needed as I had multiple things to get done over the weekend. Overall it was a fantastic experience, thanks to Andrew!
This was my first experience with BMW’s service center
This was my first experience with BMW’s service center and I was very impressed with how quickly and efficiently I was taken care of. Andrew took the time to explain to me what was going on with my vehicle and assured me that he would keep me up to date as soon as it was ready for pickup! I left feeling so much better and like I was in great hands! I also was able to secure a loaner car which was very needed as I had multiple things to get done over the weekend. Overall it was a fantastic experience, thanks to Andrew!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your wonderful experience with us, Adeline! I'm thrilled to hear that our service center met your expectations and that Andrew provided you with exceptional care. It's great to know that the loaner car was helpful during your busy weekend. We appreciate your kind words and look forward to assisting you again at BMW Seattle! Sincerely, Tony Watkins | Service Manager
Always on time and within budget, meticulous record
Always on time and within budget, meticulous record keeping. They definitely make you feel valued as a customer.
Always on time and within budget, meticulous record
Always on time and within budget, meticulous record keeping. They definitely make you feel valued as a customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust and support, Dan! I truly appreciate your kind words about our service at BMW Seattle. It's great to hear that you felt valued as a customer and that we met your expectations. We look forward to welcoming you back for your next visit! Sincerely, Tony Watkins Service Manager
Clean, prompt, courteous I do wish there was a
Clean, prompt, courteous I do wish there was a dealership in Leavenworth! That's where I live - the "Bavarian Village".
Clean, prompt, courteous I do wish there was a
Clean, prompt, courteous I do wish there was a dealership in Leavenworth! That's where I live - the "Bavarian Village".
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I'm thrilled to hear that you found BMW Seattle to be clean, prompt, and courteous. We appreciate your feedback and understand your wish for a dealership in Leavenworth. We look forward to serving you again in the future! Sincerely, Tony Watkins | Service Manager
Customers service is very great, after the service done,
Customers service is very great, after the service done, I received a video explaining about my car service. Waiting time is reasonable, will come back for service need.
Customers service is very great, after the service done,
Customers service is very great, after the service done, I received a video explaining about my car service. Waiting time is reasonable, will come back for service need.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving such supportive feedback, Ricky! I'm glad to hear that you had a great experience with our customer service at BMW Seattle. It's fantastic that you appreciated the video explanation of your car service and found the waiting time reasonable. We look forward to welcoming you back for your next service need! Sincerely, Tony Watkins Service Manager
Alvaro is extremely helpful.
Alvaro is extremely helpful. He communicates the options clearly and makes useful recommendations regarding the service needs of your car while keeping in mind the practical budgetary restraints.
Alvaro is extremely helpful.
Alvaro is extremely helpful. He communicates the options clearly and makes useful recommendations regarding the service needs of your car while keeping in mind the practical budgetary restraints.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write such a great review, Jeremy! I'm delighted to hear that Alvaro provided you with clear communication and helpful recommendations regarding your car's service needs. At BMW Seattle, we strive to offer the best service while considering our customers' budgets. I truly appreciate your feedback, and our team looks forward to assisting you again in the future! Sincerely, Tony Watkins | Service Manager
If you are going in for service, ask for Joshua Logan,
If you are going in for service, ask for Joshua Logan, he’s awesome and will get you sorted out !
If you are going in for service, ask for Joshua Logan,
If you are going in for service, ask for Joshua Logan, he’s awesome and will get you sorted out !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I'm thrilled to hear about your positive experience with Joshua at BMW Seattle. He is indeed dedicated to providing excellent service. We look forward to seeing you again for your next visit! Sincerely, Tony Watkins | Service Manager