Reviews
Alex Long goes above and beyond and provide great
Alex Long goes above and beyond and provide great customer service! Highly recommend for service needs
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Shannon Travis | Service Manager
Prompt service with a smile
It is nice when the service is easy to schedule, prompt and we as the customer made to feel important and listened to.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this amazing review! We really appreciate your business. Sincerely, London Agrawal | General Manager
Overall great
In and out pretty much as scheduled and flexibility with dropping my car off. Discovered needed a new tire prior to bringing in for routine service and was able to get that resolved at same time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, London Agrawal | General Manager
Purchase, maybe. Service?? Absolutely NOT.
I bought a 5-series from this dealer about a year ago. I have taken my car in a couple times since then (regular service), and decided to go with them for a minor rear-end collision last October. Trevor in service convinced me and my insurance adjuster that we could work through them for all the internal damage (including new headrests) and they would outsource to Metro Auto Rebuild for the body repairs: "We do this ALL the time." BMW Seattle had my car for 2.5 months (!), and suddenly "switched gears" stating they wanted to refund me $500 to get the body repairs elsewhere, even though the body repair estimate was over $1500. This bodywork could have been done while they claim it was sitting there waiting for headrests for over 2 months. But... when I finally got my car back, it had an additional 200+ miles on it, and new damage to the body and inside the vehicle. Shannon Travis claimed he had photos showing the mileage with only an additional 25 miles on the car (?!), tried to tell me that 25 miles was a normal test drive (rambling off some sort of alignment concern (another "?"), and accused me of lying about the added mileage. Shannon was incredibly smarmy and tried to get me to go into his office, to which I refused, not feeling safe at all. Absolutely worst treatment I have ever received from a shop. I don't feel safe here at all.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the feedback regarding your experience with us. We have acknowledged your review. Sincerely, Shannon Travis | Service Manager
Great service
The service rep was very courteous, professiona,l, and helpful . Very quick turnaround time. The facility atmosphere was positive and upbeat.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, London Agrawal | General Manager
Excellent service
Excellent service. Really appreciate how Nik Zeynalnia took care of everything on my car. The repairs were made timely and on budget.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Shannon Travis | Service Manager
I recently purchased a used vehicle from BMW of Seattle
I recently purchased a used vehicle from BMW of Seattle and had a very good experience. My salesperson, Blake, was very helpful throughout the entire process, he was very patient with my many, many questions! I would highly recommend working with him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We cannot thank you enough for your wonderful review of BMW Seattle and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Adam Newbold | General Sales Manager
Great service
Very quick and very nice. They had great communication about what was wrong and fixed it all up. Would highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Aimee, thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at BMW Seattle and we look forward to your continued business! Sincerely, Shannon Travis | Service Manager
Great service! No complaints
Service adviser is awesome! Being able to see a video and explanation of the service is helpful! I recommend all my friends to get a bmw and always go to bmw Seattle for service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Tim! Thank you for your positive review! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Shannon Travis | Service Manager
BMW Seattle is the only BMW dealer to go to.
BMW Seattle is always great to work with and is the only dealer I service our 5 BMW’s with. Love them!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much, Christina! It was truly a pleasure to have you as a customer, so we’re happy to know that the feelings are mutual. Please feel free to give us a call if you need anything else in the future. Sincerely, London Agrawal | General Manager