Chilson-Wilcox

David, thank you for sharing your fantastic feedback about Bryan! We’ll pass along your kind words about his accommodating demeanor. We appreciate your business and hope to see you at Chilson-Wilcox Inc again soon. Drive safely!

Hi Sue, it's great to hear you had a positive experience with Cameron! Congratulations on your new Jeep Grand Cherokee, and we wish you many safe and happy miles ahead. Thank you for choosing Chilson-Wilcox Inc - we hope to see you again!

Lisa and Kevin, we are grateful you chose Chilson-Wilcox Inc and glad to hear Ron made the process smooth and enjoyable. Enjoy your new Jeep, and thank you for your kind words!

Hi Scott, it's great to know our parts and service team went above and beyond to get you set up at Chilson-Wilcox Inc! We truly appreciate your recommendation and we look forward to assisting with all your Ram needs in the future. Safe travels!

Good afternoon, my name is Jim Files. I am one of the Sales Manager here at Chilson-Wilcox. I want to apologize for the experience you had here. We are not that type of dealership in any way. We have been going through a lot of changes over the last couple months. But that should have had no affect on your experience at our dealership. Since then we have acquired some more vehicles and I want to extend an invitation to you to come out and sit with me and see if we can help you out. If you could call the store and ask for me, Jim Files, I would greatly appreciate it. Thank you & have a great day.

Thank you Mike for such a glowing review, and thank you too, for your over 20 years of doing business with us! We appreciate your kind words, and your continued loyalty to our dealership. We work very hard to provide the best product, experience, and service both before AND after the sale, and are very appreciative of loyal customers like you who take the time to write about the "honest and fair" way we do business! We look forward to many more years of taking care of you! Charlie Griswold, Used Car Manager

"I contacted Cars.com asking them to remove this review/post because there is BARELY A WORD OF TRUTH TO IT happening as stated, and as a reputable dealer, would prefer not to get into a "he said, she said" situation. Since Cars.com would not remove it, and Matthew Robinson from Wellsburg has painted a pretty dreary picture, I feel the need to respond to his review. Here is what REALLY happened, according to our salesperson Jessica, and our GM....Matthew drove our beautiful car on his lunch hour, and wanted us to hold it until Saturday when he could stop back and drive the car again when he had more time, look it over, and let us know IF he was going to indeed purchase the car, and whether or not he was going to have a trade-in or not. Since he did not indicate that he was certain he was going to buy the car until after he drove it again, or whether or not he was going to trade in a vehicle, and since he did not email Jessica his Insurance information until AFTER we closed for business on Friday evening, there was no way paperwork could be printed until we knew all those things, and until we had the needed insurance information from the customer. (I just saw Jessica's emails from Matthew regarding his uncertainty about his trade and/or whether or not he was sure he was going to purchase the car at all). When Matthew Robinson from Wellsburg arrived Saturday morning, looked the car over again, decided he DID want to purchase it, and let us know he was NOT trading a vehicle in, he then said he wanted to take the car home that day. Since our Title Clerk was not here that Saturday, it was explained to him by Jessica that we could not print all of the necessary paperwork and loan contract for him to sign and drive the car home that day. When Jessica explained to Matthew Robinson from Wellsburg that he hadn't provided the needed insurance information PRIOR to us closing on Friday, or whether or not he was GOING to trade a vehicle that we hadn't even seen yet before we closed on Friday (so we could have paperwork ready for him Saturday, assuming after he re-drove the car and looked it over that he wanted to take it home), he became verbally abusive and aggressive toward her to the point she started crying and was visibly shaken. At that point, the GM spoke to Matthew and told him if he wanted the car, he would need to wait until Monday when we could then provide the needed paperwork, even suggesting that Jessica would personally deliver the car to him Monday or anytime at his convenience, but he said "NO, that was unacceptable, and that he should be able to take it today" to which the GM said it could not happen today, but we would deliver Monday. He asked for his deposit back at that point, to which the GM indicated that since he left us a personal check, we would need to wait for it to clear, or wait until Monday when the office staff was back to cut him a check. Later that evening, Jessica received an email from Matthew stating that "if we would have the car delivered at 9 am at his house, with a full tank of gas and floor mats, he would be there to sign." Jessica replied that our title clerk does not come in until 9, but she could be there by 10, but he did not respond. Later, she received an email stating they were going to pass on the car due to being approved at another dealer on another vehicle, and that his friend Joey would be in later to pick up his deposit. Upon receiving the email about Matthew passing on the car, it was put back on the lot, and the next customer who came in and saw it purchased it. For the record, Jessica's day off is Friday, not Monday as he stated, and Matthew did NOT submit all paperwork, deposit, and insurance info on Wednesday as he stated either, as she received his insurance info Friday EVENING after hours. It is a SHAME that Matthew Robinson from Wellsburg decided to write such a false and misleading review of our dealership, as we strive to provide the BEST customer service."

Chilson Wilcox Chrysler Dodge Jeep Ram (in Painted Post NY) DOES do warranty work for vehicles not purchased from our dealership. When David from Painted Post NY called to schedule a service appointment for his vehicle purchased elsewhere, and was told that we were scheduling appointments up to 2 weeks out and further due to a busy service schedule, he was very dissatisfied. When our service manager suggested he contact his purchasing dealer in hopes that they could get it in sooner, David from Painted Post indicated he did not want to drive that far, and that we were more convenient for him. Not being satisfied with not being able to get it right in, our service manager him gave the phone number for corporate. Our dealership has an excellent service department that everyone wants to come to for service, and we do our best to accommodate everyone who needs service/warranty work done.