Went there to buy a truck ended up buying me in my wife a car beautiful service beautiful people top not got us all going in one day with no problems good... financial team good sales team just an over all good job they did for me and my wife
I stopped by the dealership a month ago, on a Wednesday, and test drove a couple of vehicles. They were out of my price range, so the salesman said that... he would "do some homework" and guaranteed that he would call me that Friday. He never called, never emailed, and I've heard absolutely nothing from him since. I can only imagine that the reason I was ignored was that I was looking for a less expensive vehicle than what they had on the lot. They lost me as a future customer, and I'll never recommend them to anyone in town who is looking for a vehicle.
Good afternoon, my name is Jim Files. I am one of the Sales Manager here at Chilson-Wilcox. I want to apologize for the experience you had here. We ar...e not that type of dealership in any way. We have been going through a lot of changes over the last couple months. But that should have had no affect on your experience at our dealership. Since then we have acquired some more vehicles and I want to extend an invitation to you to come out and sit with me and see if we can help you out. If you could call the store and ask for me, Jim Files, I would greatly appreciate it. Thank you and have a great day.
As a woman, I've found that there are times the car salesmen deem you as unintelligent when it comes to cares because you are a woman. This was NOT the... case at Chilson Wilcox. Charlie was pleasant, informed, helpful and just a delight to work with. I will DEFINITELY be doing business with them in the future.
Kimberly- Thank you for giving us the opportunity to not only earn your business, but to show you that "we sell cars a different way, the RIGHT way" i...s not just a catchy jingle for our commercials, but our way of life here. I am glad we could help you, and am looking forward to doing more business with you in the future! Thanks for the business AND the kind words! Charlie Griswold, Used Car Manager, Chilson Wilcox Chrysler Dodge Jeep Ram
BEST DEALERSHIP IN THE AREA FOR ALL YOUR VEHICLES BEST BUYING EXPERIENCE! BEST SERVICE EVER !!!! Buy all your cars here and get your service here !!!!
I have dealt with this place for over 20 years they are the most Fair honest people that I know. John and Charlie bend over backwards to put you in a new... vehicle there's nothing they wouldn't do to help somebody. Some of these bad reviews are ridiculous Chilson Wilcox is the place to go.
Thank you Mike for such a glowing review, and thank you too, for your over 20 years of doing business with us! We appreciate your kind words, and you...r continued loyalty to our dealership. We work very hard to provide the best product, experience, and service both before AND after the sale, and are very appreciative of loyal customers like you who take the time to write about the "honest and fair" way we do business! We look forward to many more years of taking care of you! Charlie Griswold, Used Car Manager
I don't even know where to begin, maybe with the part of me on contact with jessica about coming and buying the car on Saturday and submitting all paperwork,... deposit, insurance info, everything on Wednesday, and then getting emailed about picking the car up Saturday, only to get there after driving 45 minutes to be told that I can't take the car with me because they don't have anyone to do the paperwork. Or having the general manager get in my face while yelling at me" either you want the car or don't it doesn't matter to me," or the part where they sold the car out from under me after I had all ready put the deposit down on it, so in turn they treated us like garbage so I wouldn't take the car (that they had all ready sold) and they wouldn't get caught in the scam that they were trying to run. Maybe I will start with when they refused to give us the deposit back but in the same sentence said he would sell the car out from under me if he wanted to because he could... or that I was told that if I DID purchase the car that they would deliver it to me on Monday, but Jessica (the sales person I was working with) was off on Mondays , so she couldn't have delivered the car to me in the first place. The possibilities are endless with the fantastic customer service and respect that we were treated with. I have never been treated like this, it is completely unacceptable.
"I contacted Cars.com asking them to remove this review/post because there is BARELY A WORD OF TRUTH TO IT happening as stated, and as a reputable dea...ler, would prefer not to get into a "he said, she said" situation. Since Cars.com would not remove it, and Matthew Robinson from Wellsburg has painted a pretty dreary picture, I feel the need to respond to his review. Here is what REALLY happened, according to our salesperson Jessica, and our GM....Matthew drove our beautiful car on his lunch hour, and wanted us to hold it until Saturday when he could stop back and drive the car again when he had more time, look it over, and let us know IF he was going to indeed purchase the car, and whether or not he was going to have a trade-in or not. Since he did not indicate that he was certain he was going to buy the car until after he drove it again, or whether or not he was going to trade in a vehicle, and since he did not email Jessica his Insurance information until AFTER we closed for business on Friday evening, there was no way paperwork could be printed until we knew all those things, and until we had the needed insurance information from the customer. (I just saw Jessica's emails from Matthew regarding his uncertainty about his trade and/or whether or not he was sure he was going to purchase the car at all). When Matthew Robinson from Wellsburg arrived Saturday morning, looked the car over again, decided he DID want to purchase it, and let us know he was NOT trading a vehicle in, he then said he wanted to take the car home that day. Since our Title Clerk was not here that Saturday, it was explained to him by Jessica that we could not print all of the necessary paperwork and loan contract for him to sign and drive the car home that day. When Jessica explained to Matthew Robinson from Wellsburg that he hadn't provided the needed insurance information PRIOR to us closing on Friday, or whether or not he was GOING to trade a vehicle that we hadn't even seen yet before we closed on Friday (so we could have paperwork ready for him Saturday, assuming after he re-drove the car and looked it over that he wanted to take it home), he became verbally abusive and aggressive toward her to the point she started crying and was visibly shaken. At that point, the GM spoke to Matthew and told him if he wanted the car, he would need to wait until Monday when we could then provide the needed paperwork, even suggesting that Jessica would personally deliver the car to him Monday or anytime at his convenience, but he said "NO, that was unacceptable, and that he should be able to take it today" to which the GM said it could not happen today, but we would deliver Monday. He asked for his deposit back at that point, to which the GM indicated that since he left us a personal check, we would need to wait for it to clear, or wait until Monday when the office staff was back to cut him a check. Later that evening, Jessica received an email from Matthew stating that "if we would have the car delivered at 9 am at his house, with a full tank of gas and floor mats, he would be there to sign." Jessica replied that our title clerk does not come in until 9, but she could be there by 10, but he did not respond. Later, she received an email stating they were going to pass on the car due to being approved at another dealer on another vehicle, and that his friend Joey would be in later to pick up his deposit. Upon receiving the email about Matthew passing on the car, it was put back on the lot, and the next customer who came in and saw it purchased it. For the record, Jessica's day off is Friday, not Monday as he stated, and Matthew did NOT submit all paperwork, deposit, and insurance info on Wednesday as he stated either, as she received his insurance info Friday EVENING after hours. It is a SHAME that Matthew Robinson from Wellsburg decided to write such a false and misleading review of our dealership, as we strive to provide the BEST customer service."
Would not do Warranty work due to not buying vehicle from them.They we're more than willing to give me the number to corporate to complain. There are better... dealership around run folks run.
Chilson Wilcox Chrysler Dodge Jeep Ram (in Painted Post NY) DOES do warranty work for vehicles not purchased from our dealership. When David from Pai...nted Post NY called to schedule a service appointment for his vehicle purchased elsewhere, and was told that we were scheduling appointments up to 2 weeks out and further due to a busy service schedule, he was very dissatisfied. When our service manager suggested he contact his purchasing dealer in hopes that they could get it in sooner, David from Painted Post indicated he did not want to drive that far, and that we were more convenient for him. Not being satisfied with not being able to get it right in, our service manager him gave the phone number for corporate. Our dealership has an excellent service department that everyone wants to come to for service, and we do our best to accommodate everyone who needs service/warranty work done.
Run far away from this dealer!!! I was traveling 5 hours to buy a particular hard to find diesel promaster van they had, they called me 3 hours into the... trip to tell me the van had problems, thanks for wasting my Saturday, time and money.
On Friday of last week, the Northeast got a snowstorm that left lots of vehicles buried under the snow. As usual when this happens, we brush of the h...undreds of vehicles we have on the lot, then move them all, plow the lot, then put them back on the lot in their places. When moving the Ram ProMaster van on Friday during this process, I noticed a check engine light had come on, so I pulled the van into the service lane and gave the keys to our Service Manager so he could diagnose/fix the check engine light issue. Upon diagnosis, it was determined on Friday afternoon that it needed an ABS module, which was ordered. When we opened for business on Saturday at 10 am, one of our salesmen told me he had a customer on his way from about 4 hours away (Norristown, PA) to see the van. I instructed our salesman to call Mariano Tancredi from Norristown, PA and let him know of the issue. Upon receiving this call, Mariano Tancredi from Norristown PA then screamed at our salesman, told him "we must have known about this issue" and that we had "wasted his time and money" and then sent an email to our salesman that was so vile and disgusting that it cannot be repeated here. I wonder what his reaction would have been if we had NOT called him to let him know of the issue, and instead, let him drive all the way here only to find the van with said issue?!? We do our best to provide the best product, at the best price, (he was coming from about 4 hours away, and we KNOW the price was why), but sometimes things come up out of our control, as this did. His treatment of our salesman with the follow-up email, and his disregard for understanding that we were only trying to give him the information as we had it, is completely misplaced and unprofessional. I wish Mariano Tancredi from Norristown PA luck in his pursuit of finding this "particular hard to find diesel ProMaster Van" elsewhere, for this price, and with these miles, and invite him to contact me directly at firstname.lastname@example.org to discuss, if he has any other dissatisfaction with our dealership or our product. Charlie Griswold, Used Car Manager
We made the trip from Cortland, which is an hour and a half, not knowing what to expect. After sitting down with Charlie and getting the details on the... car, we got a GREAT deal on a used Toyota Rav4. I couldn't find any other dealership within $3,000 of their asking price in New York. It was a great experience and well worth the trip, I am so happy with my new car!
Erin & Anthony- Thank you for the kind words and for the opportunity to earn your business! You got a great SUV, for a great price, and I look forwar...d to helping you and your family for many years to come! Charlie Griswold, Used Car Manager
Talked to the manager he was arrogant and would talk over me as I was trying to ask questions. He told me that if I was looking to negotiate a deal to... not even bother driving to the dealership! No problem! plenty of used vehicles around.
Chilson Wilcox Chrysler Dodge Jeep Ram is a "one price selling dealer" meaning when we list a sale price, either online at all of our many websites, o...n the windshield of every vehicle for sale on our lot, or in any newspaper or television ad we do, it IS our best price. We do this because we want our customers to know right up front what our best price is, and we are proud enough of them to list them everywhere on all of our sites. We believe that is the best way to do business, with complete transparency for the customer trying to do business with an honest dealer. Fortunately for Jay from Palmyra NY, our pricing strategy and preowned vehicle selection and the way we advertised the vehicle, was enough to apparently prompt him to call and speak with someone here, and when he didn't hear what he thought he should hear (he heard that we are a "one price selling dealer" who doesn't build in the fluff and markup like most dealers just to haggle negotiate), he decided to write a poor review of our dealership. We work very very hard to be upfront, honest and transparent in our pricing and the way we do business here (selling CERTIFIED preowned vehicles for around/under NADA Clean Trade In Value or LESS in many cases) and welcome all constructive thoughts and reviews from customers, however, would Jay from Palmyra NY expect to walk into an establishment like McDonalds or Walmart (both known "one price selling establishments" and expect to negotiate prices for their products? If he did, and they said no, would he write a poor review on their websites? I think not. I would welcome Jay from Palmyra to call me directly at 1-888-274-7961 to discuss so I can explain to him why we don't negotiate on our already "sale priced" vehicles and show him the value already for the vehicle he allegedly inquired about. Charlie Griswold, Used Car Manager