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Dorsch Ford

(2,110 reviews)
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Sales hours: 8:30am to 5:00pm
Service hours: 6:30am to 4:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 6:30am–5:30pm
Tuesday 8:30am–7:00pm 6:30am–5:30pm
Wednesday 8:30am–7:00pm 6:30am–5:30pm
Thursday 8:30am–7:00pm 6:30am–5:30pm
Friday 8:30am–6:00pm 6:30am–5:30pm
Saturday 8:30am–5:00pm 6:30am–4:30pm
Sunday Closed Closed
2023 state dealer award
View 8 awards
2023 state dealer award 2021 state dealer award 2015 state dealer award 2014 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2015 consumer dealer award

Reviews

(2,110 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Friendly and Helpful

My wife and I worked with Gene and Mark who were both great to work with. They were helpful answering our questions and explaining the process. Gene went above and beyond and walked us through the features of our new used vehicle. I would recommend anyone in the market for a new vehicle check out Dorsch Ford Kia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Always Helpful

I purchased a KIA several years ago with the help of Dallas and Debbie. Since then, I have had excellent service from Jacob. Because of my positive experiences at Dorsch, I took my daughter there to purchase a vehicle. Paul went out of his way to help us--and gave great advice. Once again, Debbie worked her magic and got us a low rate and also helped us learn more about our purchase. These professionals even stayed late--beyond regular hours--to help my daughter and me. We now have two KIAs in the family, and we couldn't be happier with our vehicles. I always recommend Dorsch--they take good care of us and will take good care of you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Great service!

Had a great experience working with George and Debbie! They helped me find the exact car I was looking for! I am so grateful for the time and effort they both put into helping me get this car! I would recommend anyone to them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Top notch dealership

Matt was excellent to work with. Very upfront and honest to deal with. The closing with Deb was very quick and well organized. In follow-up visits everyone at the west side location conducted themselves in a very professional manor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Good Experience

We were looking for a vehicle for our daughter. We started with Rob Harrill on the west side. After taking a few cars for a test drive, we decided on a vehicle. The problem was that they didn't have the model/style on the west side. Rob was very helpful and looked in the computer to see the inventory at the east side. He recommended we speak with Paul Brault on the east side. They had the vehicle there. Paul Brault was very nice. He answered our questions and wasn't pushy. We purchased the vehicle. After we purchased the car, one of the keys weren't programmed correctly. Paul was able to set us up with Jacob who programmed a new key for us quickly. We would definitely work with them again. Thank you!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Good Experience

Had a good sales experience with Dorsch. Started with Jack Terrien at the East Side location, and he was able to find us an Escape that fit our families needs. Finished the sales process with Ryan and Mark at the West Side location and were very happy with the sales experience. They worked quickly to make sure that our questions and concerns were answered. They have a sales environment that is family friendly (Stuff to keep the kids occupied so Mom & Dad can buy a car!)

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Good experience

Good communication. Very candid. Ryan was informative and personable, without being pushy or overzealous. He did not try to oversell the vehicle, and was eager to answer questions to the best of his ability.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Service and Sales

This is my third Kia from Dorsch Ford/Kia. Great dealership, service and sales people . I came in for service on my 2012 Serento and left with a new 2014 Optima. No high pressure sales or haggling.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mike, Thank you for your comments. Dorsch Ford Lincoln Kia Team.

Service/Sales

Came in for service. left with new Kia. Dorsch Service/Sales can not be beat. this is my third Kia from Dorsch Ford Kia. great people. Mike Virnoche

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fantastic Experience

Fantastic experience with everyone we encountered. We started at Bergstrom Kia and had a horrible experience. Drove up to Dorsch to try a different dealership and was blown away by the service and knowledge. Dallas was terrific at getting us set up and teaching us about the Optima Hybrid. Debbie was wonderful and quick with finalizing the paperwork. Jim was great at ensuring everything was taken care of before we pulled away with our new Kia Optima Hybrid. I will drive from Appleton to Green Bay for service instead of going to Bergstrom, just down the road from me, because of this experience. Keep up the great work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.