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Mercedes-Benz of Massapequa

(1,944 reviews)
Visit Mercedes-Benz of Massapequa
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–7:00pm 7:00am–7:00pm
Friday 8:30am–7:00pm 7:00am–7:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday 11:00am–4:00pm 9:00am–4:00pm
2022 state dealer award
View 6 awards
2022 state dealer award 2021 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (516) 468-7011 (516) 468-7011
Used (516) 882-7623 (516) 882-7623
Service (866) 503-7140 (866) 503-7140

Reviews

(1,944 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Massapequa from DealerRater.

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I never had an auto sales person who called me so many

I never had an auto sales person who called me so many times just to see how I am doing. I picked up a newC class yesterday and he called me today to see how I loved the car as well as to answer any questions I might have.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service , Fast service, always there to

Great service , Fast service, always there to help, Will comeback again for sure , Advisors are amazing Paul and Jay , Just want to say thank you,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Needed service got me in on the same day.

Needed service got me in on the same day. Victoria was great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Professional, informed excellent service that kept me

Professional, informed excellent service that kept me informed and helped direct me to my current sales agent to discuss my other concerns.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

John McGuire is a very honest associate.

John McGuire is a very honest associate. He cares a BBM out your car and will cover all the bases to find out what’s the problem with your car. The main reason why I drive 12 miles for this location ‘cuz the location close to me is garbage (RVC). Entitled staff and poor service. I’m happy of their service and this’ll be my preferred service center for now.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Marc was my salesman on a number of purchases and leases.

Marc was my salesman on a number of purchases and leases. Marc is very professional. He always given a great deal. I highly recommend him. This is a great place to purchase a vehicle. I have always serviced my vehicles at this dealership. Great service department. Mateo was my service representative last week. He took very care of my vehicle. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This is the best dealership in NY.

This is the best dealership in NY. Julia and Dwayne are the best representatives in the service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Vivian is a class act.

Vivian is a class act. This dealership is extremely fortunate to have a representative who treats customers with professionalism and tact. Vivian understood my concerns I had with my vehicle and provided me options for handling immediate time sensitive issues, and also long term scheduling services. Her warm and caring demeanor always makes it easy for me to come back. God bless her!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Consumer response

See above

The workers were very courteous,,understandable, patient,

The workers were very courteous,,understandable, patient, and knowledgeable. I would definitely recommend this place to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

John McGuire is great.

John McGuire is great. Gets my cars in and out. Great service and keeps me informed on the status of the vehicles I bring to him from Certified Performance Motors.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.