Reviews
Maryland was a wonderful sales person to work with during the decision to buy our new kia
Maryland was a wonderful sales person to work with during the decision to buy our new kia
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad you felt supported by our sales team as you decided on your new Sorento. Hearing that our guidance made your decision easier means a lot to us.
they will work qwith you to get the best deal, and take care of any problems that a rise/
they will work qwith you to get the best deal, and take care of any problems that a rise/
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- Overall experience
- 5.0
- Does not recommend this dealer
- Shopped for a new car
great employees. service at Battleground Kia is the best, which I purchased from Battleground Kia
great employees. service at Battleground Kia is the best, which I purchased from Battleground Kia
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team enjoyed caring for your Kia Sportage. Knowing you found our employees outstanding and our service top-notch means a lot to us.
I didn’t like the price of my door handle but I was happy with the quick service and very friendly service. Thank you.
I didn’t like the price of my door handle but I was happy with the quick service and very friendly service. Thank you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the quick and friendly service on your Kia Sorento met your expectations. We appreciate your feedback on the door handle pricing and your five-star rating.
Great employees Nice waiting area Great teamwork Glad I have 2 Kia’s and Battleground KIA
Great employees Nice waiting area Great teamwork Glad I have 2 Kia’s and Battleground KIA
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the waiting area and teamwork during your service made your visit comfortable. Knowing that the service on your Kia Rio met your expectations means a lot to our service team. Thank you for trusting us with both of your Kia vehicles.
I was deceived into paying $1,100 for repairs on a vehicle with a serious underlying engine problem that should have been identified and communicated to me before I spent this money. I was then informed when i returned the vehicle for unresolved issues that the engine needed to be replaced at a cost of more than $7,000.
I was deceived into paying $1,100 for repairs on a vehicle with a serious underlying engine problem that should have been identified and communicated to me before I spent this money. I was then informed when i returned the vehicle for unresolved issues that the engine needed to be replaced at a cost of more than $7,000.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Had a very good experience using this dealership.I didnt think I will walk out the door with my car same day as that wasn't my first visit to the dealership. The salesperson was quick and knowledgeable. She answered all my questions and couldn't have asked for more.I knew what I wanted and I got it.
Had a very good experience using this dealership.I didnt think I will walk out the door with my car same day as that wasn't my first visit to the dealership. The salesperson was quick and knowledgeable. She answered all my questions and couldn't have asked for more.I knew what I wanted and I got it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Our team is pleased we could get you into your new Kia Sportage the same day. Knowing that our prompt, expert guidance addressed your questions and met your expectations is rewarding.
This will make the 2nd time the dealership lost a level of trust between a simple repair to a purchase.. then later finding out the repair was not as severe as stated.
This will make the 2nd time the dealership lost a level of trust between a simple repair to a purchase.. then later finding out the repair was not as severe as stated.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
It did not take long to find a Car i like. Explaining the finance of car was easy to understand. Everyone was pleasant to talk too.
It did not take long to find a Car i like. Explaining the finance of car was easy to understand. Everyone was pleasant to talk too.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad locating a Lincoln Corsair you liked was quick and simple. Knowing that our team made the financing clear and easy to understand is rewarding. Your kind words mean a lot to us.
My service adviser was friendly and courteous. I also appreciated being able to see a video of the mechanic's observations about potential trouble spots on my vehicle -- in my case, the wear on at least 2 of my 4 tires. This new service feature, added by the Battleground Kia service department since my last visit, is helpful. The only issue I had with the video was the lack of audio. It may have been available but if so, I was unable to access audio with the video on my phone. Finally, I appreciated the coupons I received in the mail, which brought down the cost of my service, along with the coffee machine in the waiting area. I was pleasantly surprised at how good my latte was. Getting a quality caffeine fix while I waited was really a plus!
My service adviser was friendly and courteous. I also appreciated being able to see a video of the mechanic's observations about potential trouble spots on my vehicle -- in my case, the wear on at least 2 of my 4 tires. This new service feature, added by the Battleground Kia service department since my last visit, is helpful. The only issue I had with the video was the lack of audio. It may have been available but if so, I was unable to access audio with the video on my phone. Finally, I appreciated the coupons I received in the mail, which brought down the cost of my service, along with the coffee machine in the waiting area. I was pleasantly surprised at how good my latte was. Getting a quality caffeine fix while I waited was really a plus!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team is pleased we could introduce the video inspection feature for your Kia Soul. Knowing that our advisor’s courteous approach, mailed coupons, and quality coffee made your visit more enjoyable is rewarding. We appreciate you pointing out the audio issue and thank you for your five-star rating.