Reviews
Dealership is very high tech, taking incoming photos of vehicle. Came in for Oil change, tire rotation, miscellaneous maintenance inspection of overall vehicle. Purchased cabin air filter. Overall Mr. M. Cates excellent service.
Dealership is very high tech, taking incoming photos of vehicle. Came in for Oil change, tire rotation, miscellaneous maintenance inspection of overall vehicle. Purchased cabin air filter. Overall Mr. M. Cates excellent service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I have been twice for routine service and/or recalls and both times they have been exceptional. Nice folks. Nice waiting area. Nice coffee machine. Nice bathrooms.
I have been twice for routine service and/or recalls and both times they have been exceptional. Nice folks. Nice waiting area. Nice coffee machine. Nice bathrooms.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear that both your routine service and recall visits for your Kia Telluride were exceptional. We’re glad our friendly staff, comfortable waiting area, coffee station and well maintained restrooms contributed to a positive experience. Ryan and the rest of our service team appreciate your feedback.
I came in without an appointment and they were able to get me in and out quickly
I came in without an appointment and they were able to get me in and out quickly
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad Dustin and our service team could fit your Kia Seltos in without an appointment and get you back on the road swiftly. Thank you for the five star rating!
That are the best good survive and frinlel survice Jogjakarta if C jfjc jd go on Jan
That are the best good survive and frinlel survice Jogjakarta if C jfjc jd go on Jan
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Battleground Kia. We appreciate your business and hope to see you again soon!
The sales experience was very calm with no high pressure sale tactics. Gabrielle was very knowledgeable and returned calls when she said she would.
The sales experience was very calm with no high pressure sale tactics. Gabrielle was very knowledgeable and returned calls when she said she would.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re thrilled by your five-star rating. It’s great to hear the sales process felt calm and that calls were returned promptly. Congratulations on your new Kia Niro, and we hope you enjoy every drive.
Great buying experience salesperson was knowledgeable and very patient. I highly recommend them to anyone looking for a Kia
Great buying experience salesperson was knowledgeable and very patient. I highly recommend them to anyone looking for a Kia
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive feedback about your Telluride purchase. We’re glad Anthony could assist you with knowledge and patience throughout the process. Your recommendation means a lot to us, and we hope you enjoy every drive in your new Kia.
I was traveling to Greensboro Wednesday night and I started losing acceleration. At that time my engine light started flashing. I pulled over because my car would not exceed 60 miles on I-40. I had to wait for a tow truck because my car was sputtering. My car was taken to Kia Battleground and I shared what was wrong with my car. The following day I came to ask if I could have a rental because I was coming from out of town Chelsea explained that she had to wait to hear back from Kia regarding my Warranty for the rod bearing in the engine as she could not give me a rental until everything was cleared with the Warranty. One hour later, she calls and saying that my check engine light was not on and there was nothing they could do about my car and that I needed to pick up my car. I came the next day to picked up my car. An 45-1 hour later, the check engine light came on outside of Raleigh. I was losing acceleration and I was stuck on the side of the road and had to have my car towed to the Kia dealership in Durham. The customer service at Kia Battleground was not great. If my car was towed due to the engine light flashing, I feel the mechanics should have driven my car around to determine if the engine light would come back on. Kia of Battleground was not helpful to someone traveling from out of town with no means of transportation.
I was traveling to Greensboro Wednesday night and I started losing acceleration. At that time my engine light started flashing. I pulled over because my car would not exceed 60 miles on I-40. I had to wait for a tow truck because my car was sputtering. My car was taken to Kia Battleground and I shared what was wrong with my car. The following day I came to ask if I could have a rental because I was coming from out of town Chelsea explained that she had to wait to hear back from Kia regarding my Warranty for the rod bearing in the engine as she could not give me a rental until everything was cleared with the Warranty. One hour later, she calls and saying that my check engine light was not on and there was nothing they could do about my car and that I needed to pick up my car. I came the next day to picked up my car. An 45-1 hour later, the check engine light came on outside of Raleigh. I was losing acceleration and I was stuck on the side of the road and had to have my car towed to the Kia dealership in Durham. The customer service at Kia Battleground was not great. If my car was towed due to the engine light flashing, I feel the mechanics should have driven my car around to determine if the engine light would come back on. Kia of Battleground was not helpful to someone traveling from out of town with no means of transportation.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Awesome job by the service team! I was in and out in a reasonable amount of time, and my appointment was made last minute. The customer service was excellent from start to finish. To top it all off, they were handing out flowers to all the ladies who came in because it was Mother’s Day weekend. Such a thoughtful touch!
Awesome job by the service team! I was in and out in a reasonable amount of time, and my appointment was made last minute. The customer service was excellent from start to finish. To top it all off, they were handing out flowers to all the ladies who came in because it was Mother’s Day weekend. Such a thoughtful touch!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for praising our service team’s prompt handling of your last-minute Mazda CX-50 appointment. We’re glad the Mother’s Day flowers added an extra thoughtful touch. Please let us know if we can help you again.
Always courteous and work completed in a reasonable amount of time after arriving great dealership
Always courteous and work completed in a reasonable amount of time after arriving great dealership
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our team treated you courteously and completed service on your Kia Soul promptly. We’re glad the visit went smoothly for you. Thank you for the five-star review!
I thought the tire are automatically rotated but it was explained that they’re looked at and then it’s decided.
I thought the tire are automatically rotated but it was explained that they’re looked at and then it’s decided.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.