GMC of Vacaville

I walked in with a trade in and I left with exactly what I wanted . Fred was great and very friendly, Great customer service today

Brandon was my service advisor and he went above and beyond to make sure the process of getting warranty issues expedited to get my vehicle back as soon as possible.

Please try another dealership. They have been unresponsive to me after my purchase. I bought a car, knew what I wanted and bought the car I wanted. However, was suckered into an extended warranty, shame on me, and all of the negative comments are true. Don’t buy one-worked with Mike Thompson and GM, Richard De Luna. All I got received were promises. Go somewhere that is trustworthy!

I called ahead what the antenna buying a truck and was told there would not be a problem and it would be ready for purchase. Port arrival we agreed on a price I went to the bank right down the street to get a cashier's check which I did and the agreed-upon amount but when I return they drag it out until the banks were closed and then looked at me and said they were sorry but they could not verify the funds because banking hours were over and too bad but I couldn't buy the truck. The sales manager came out and told me the same thing without missing a beat. I asked them why they waited so long purposely until 10 minutes after banking hours were closed and he said sorry about that. It was extremely discriminatory and I could feel the racism coming out of the air in that place. Even the apology was fake and I feel like I have to take a shower just walking out of that place. Don't ever go to Buick GMC of Vacaville if you value your sense a fairness or pride.

From service to sales best place to buy a car and keep it running in the best condition. I would highley recommend this place to anyone

I traded my Cadillac ATS in and the trade in they offered was a few thousand less than three other dealers. I took the deal because the LEXUS we were interested in was a few thousand less than a few others we looked at, so it seemed to come out even enough. We bought our last Volkswagon at a Volkwagon dealer and our Cadillac at a Cadillac dealer. This is the last time I will buy a car that is not sold from the dealer that makes them and stands behind the cars. This dealer was far more aggressive about selling us extended services and products than customer service. I think that the VW and the Cadillac service providers were always helpful and concerned about us getting the best deal for us and making sure our warranties paid for repairs and that we left happy and spent as little money as possible. They stood behind the name and it showed. This car dealership charged me for too many extras including a 5000 dollar extended warranty when the car only had 20,000. It is difficult to get them to take 10,000 worth of extras they charged and I have to file a complaint with the Consumer Financial Protection Bureau. I was also promised free gas and free oil changes which appear to have been added to my loan at a hefty charge. I hope they realize someday that happy customers are better for business. I only put FAIR for quality of work because the display screen was too damaged to see the screen so we thought. I was getting ready to make an appt. with Lexus and bought car cleaning wipes and was able to rub hard enough and long enough to get the caked on junk blocking the screen display off. I think it could have and should have been cleaned better when they sold it. I assumed the screen was damaged and so did they when I asked. The screen display was distorted looking in the sun only. This happened in my Cadillac and they replaced the screen with no problem, so I assumed it was the same situation. .

Outstanding........ Can't wait to do it again over and over and over again this is my Dealer for life!

Five hours to get a battery with a coupon...$156.00 for a 30 month battery. 2013 Buick and this is the third battery! Brought car in at 7AM, they ordered the battery from Reilly's and said it would get there at 10AM. I suggested my wife could go to Reilly's and bring the battery sooner, but was told they couldn't do that. Thing is, I could/ should have gone to Sam's and purchased a Duracell 36 month battery for $100 and had it installed right then for free, and I would have been on my way by 10AM saving me over two hours and $50.

Very bad work I was charged for work covered under warranty and I still needed work to correct work they did to my car,sad.

Never again will I take or trust this service dept. After my vehicle was in the service dept 2 times (almost 14 days later), the problem was STILL not fixed. I felt like I was a joke and was not taken seriously. I will find a different GMC dealership to hopefully fix the problem. I will also have my husband bring in the car..maybe then it will get fixed.