Reviews
It was a scheduled recall appointment and when I arrived was told part was not available. That’s not the most frustrating part. I had an 8:30 am appointment, showed up on time, and sat in my car for 20 minutes before seeing a service writer. I know this is a frequent occurrence with this dealership and I will not be returning until they find a manager that can fix their scheduling issues.
It was a scheduled recall appointment and when I arrived was told part was not available. That’s not the most frustrating part. I had an 8:30 am appointment, showed up on time, and sat in my car for 20 minutes before seeing a service writer. I know this is a frequent occurrence with this dealership and I will not be returning until they find a manager that can fix their scheduling issues.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Braxton was excellent in helping me choose which service options I should have,, and advise when something else came up during service..
Braxton was excellent in helping me choose which service options I should have,, and advise when something else came up during service..
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Ocean Honda Santa Cruz. Travis Traylor General Manager [email protected]
The service agent was polite calm and friendly. Explaining my service options was easy for him and he made the experience fun and a pleasure on Sunday. He was the only one there that day and performed flawlessly with one customer after another coming in
The service agent was polite calm and friendly. Explaining my service options was easy for him and he made the experience fun and a pleasure on Sunday. He was the only one there that day and performed flawlessly with one customer after another coming in
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your comments about our agent’s clear explanations and friendly approach on a busy Sunday highlight our team’s commitment to straightforward, enjoyable service. Knowing you found his handling of consecutive customers flawless means a lot to us. We’re glad the service on your Honda Civic felt seamless and pleasant. Peter Nguyen General Manager [email protected]
The oil change was quick and I felt like my needs were taken care of. The customer service was wonderful and reliable.
The oil change was quick and I felt like my needs were taken care of. The customer service was wonderful and reliable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the oil change on your Honda Fit was so prompt and that our team took care of your needs. Knowing you found our service dependable means a lot to us. Peter Nguyen General Manager [email protected]
Super helpful team. I have bought multiple cars from them and each time they helped us find the right car within our budget.
Super helpful team. I have bought multiple cars from them and each time they helped us find the right car within our budget.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Our team is pleased we could help you find the right Toyota Tacoma within your budget again. Hearing that you’ve made multiple purchases with us means a lot to our team. Peter Nguyen General Manager [email protected]
Was told service would be about 3 hours for B 1 3 Service. Was 5 hours. Mechanic took lunch instead of finishing job. Tire rotation wasn't performed. I removed a small swath of brake dust grime from left rear wheel with finger. Next day at home I checked wheel position and smudged wheel was still in left rear position. Shows me work was never performed. How can I trust this dealer to do the work for the future?
Was told service would be about 3 hours for B 1 3 Service. Was 5 hours. Mechanic took lunch instead of finishing job. Tire rotation wasn't performed. I removed a small swath of brake dust grime from left rear wheel with finger. Next day at home I checked wheel position and smudged wheel was still in left rear position. Shows me work was never performed. How can I trust this dealer to do the work for the future?
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Peter Nguyen General Manager [email protected]
Location is under NEW MANAGMENT. I just traded in a car last night. I have to say, Thank You to everyone involved. It was a very pleasant experience. Thank You, KEVIN LE GM -TRAVIS TRAYLOR MGR- DYLAN SALES- ALAN
Location is under NEW MANAGMENT. I just traded in a car last night. I have to say, Thank You to everyone involved. It was a very pleasant experience. Thank You, KEVIN LE GM -TRAVIS TRAYLOR MGR- DYLAN SALES- ALAN
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for highlighting how smoothly your trade-in went under our new leadership. We’ll share your gratitude with Dylan and the rest of the team who helped, and we’re here anytime you have questions about your Honda. Peter Nguyen General Manager [email protected]
Easy to get things done, good customer service, pleasant atmosphere, and nice employees. Good online service appointment
Easy to get things done, good customer service, pleasant atmosphere, and nice employees. Good online service appointment
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great to know our team provided smooth customer service and a welcoming atmosphere. Jeff and the staff are pleased scheduling your Honda service appointment online was straightforward. Thank you for the five-star review. Peter Nguyen General Manager [email protected]
We were browsing for a new car and were helped by Johnny Browse! He let us to browse. Informative and friendly, he guided us through the purchase that day.
We were browsing for a new car and were helped by Johnny Browse! He let us to browse. Informative and friendly, he guided us through the purchase that day.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Johnny. We’re glad his friendly and informative guidance made browsing and finalizing your new Honda purchase smooth and straightforward. Enjoy your vehicle and let us know anytime we can help again. Peter Nguyen General Manager [email protected]
Great service! The communication between the service rep Alan and I was excellent! He explained any suggestions/ recommendations so that i could understand. I waited about an hour for my service, but was given drinks and snacks. Thank you Ocean Honda!
Great service! The communication between the service rep Alan and I was excellent! He explained any suggestions/ recommendations so that i could understand. I waited about an hour for my service, but was given drinks and snacks. Thank you Ocean Honda!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you sharing your experience. We’re glad our service team kept you informed and made the recommendations clear, and that the refreshments made your wait more comfortable. Please let us know if you need anything else for your Honda. Peter Nguyen General Manager [email protected]