Sterling Motorcar Hours
Visit Sterling Motorcar and enjoy a hassle free buying experience! We take pride in the vehicles we offer for sale, and
would love to have you as new member of our customer family! www.sterlingmotorcar.com 717-859-4500
"Cars that you love to drive"
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PLEASE!! Do not buy a car from this place. Drove off the lot and 10 minutes later several warning lights came up on dash and car was smoking under the... hood before we even made it home...all problems never resolved. Dealer did take back vehicle after a month and a half of never fixing the problems (thank goodness!!!), now I see the vehicle is right back up for sale again the same day...and how are we not on the CarFax as a previous owner??? hmmm...
I am sorry to hear that your experience with us was unpleasant. We always try our best to get people the best cars for them at the best price. The s...moking you experienced was a very minor problem and it did not affect the driving capabilities of the car. Since that problem was obviously a preexisting condition, we fixed this problem and did not charge you for it. We did fix other problems you had with the cosmetics of the car, since we told you we would when you purchased the car. However, since you had told us you were not happy about your purchase, we offered to buy the car back from you and give you back all your money. We rarely buy cars back from customers because we end up losing the money and the time we put in for the car. But, we did not want to further upset you, so we gave all your money back and did not charge you at all. In reference to the car being for sale and Carfax, since we bought the car back from you, we now need to sell it again. Also, Harrisburg and Carfax both take time to process all the documentation. You should appear on the CarFax in several weeks. We do apologize about your unpleasant experience, that was certainly not our intention. If you have any other concerns or questions feel free to give us a call.
I went to buy a used car and they helped me out beyond my belief and I was able to complete the process with no problems at all.
The car I wanted was dirty, needed minor repairs, and not ready for sale. There were obvious repairs necessary. I wanted that particular car so I bought... it. I was promised it would be ready when I came back to pick it up. The repairs requested had not been made. I asked about a spare and was told it had run flat tires on it. After I bought it, I learned it does not have run flats. When I called, they said oh well, no one wants run flats on their car so its not a problem. I called about other issues the car had and it was not covered by warranty and they only offered that if I brought it they would look at it. I don't trust them and would not buy from them again.
Brad was amazing, and we were close to making a deal on an awesome Audi Q7. I found a perfect match for me elsewhere, but I will definitely return to Sterling... Motorcars when making a future purchase. They have a great selection of cars, and the low-pressure atmosphere is exactly what I prefer when purchasing a vehicle. Great job.
Went an hour away to look at a promising car on their website. Came and looked at the car to find it was driven very hard and found the coolant was leaking... . The car was not even washed for what looks like months . After taking a visual look at the car I tired to test drive in which they refused too saying that they cannot let anyone under 21 test drive. At that point I gave up all faith in the dealership as I have went their 2x and the let me test drive before. Very upsetting as it looked like they would not give me the time of day.
Never looked forward to buying a car and dealing with salesmen, but Brad was very personable and made the process absolutely painless Got a very good deal.
Their website showed an '11 VW Jetta TDI, something I had been looking for. Called and confirmed it was still available. Made the 1 hour drive to the... lot. Found it easily. Was taken back by the number of BMW's there along with several Audi's and Porsche's. Not able to find the Jetta at first. Brad came out of the office and led me to it. When I mentioned my intent to take the car to Maryland, he warned that the safety inspection process there had proven troublesome even for cars that recently passed PA's inspection. I was willing to take the risk and after doing a quick once over, a good test drive and a review of the CARFAX report, I was ready to go for it. Even though it had 92K miles on it, it was in amazing condition which tracked with the maintenance records on CARFAX. Passed Brad an out of state check and indicated I would be back in a few days - after the check had cleared - to pick it up. Returned two days later. The Jetta was sitting in front, ready to go. Ran it through the MD inspection the next day. No faults found. A few days later Brad overnighted me the title so I could registration and titling in MD. The last major appliance I bought wasn't this easy. Thanks to Brad and everyone for a great buying experience.
Looking for BMW or Audi? Check out this dealer. Smaller dealership but alot of nice cars. Went for a test drive in a 2006 BMW 330i and loved it. Very nice... and a good price. Only reason I didn't buy was because I wanted to check other cars out.
After checking out cars at several locations and having one disappointment after another, we went to Sterling Motorcar. I had seen 3 different Volvo XC... 90's on Cars.com from this lot. Brad our salesman brought us the keys to all 3 and we proceeded to check them out. I had several questions for Brad and if he did not know the answer he pulled out the manual and answered them. He took the time to answer all of my questions. We then decided to test drive one, he told us which way to go to avoid traffic and off we went. We returned and thought about it for a bit and decided to buy. The purchase went very fast and easy and we were out the door with the car. We also purchased an extended warranty for the car. Thanks Brad you were great! Bill and Ellen