CarMax Naperville

My husband and I had been looking for a car and saw few we liked online at this Carmax, so we went ahead and got prequalified for a car loan online through their website. When we got to the Carmax the salesman that greeted us helped us look at one of the cars we were interested in, however he had no idea anything about the car. He even said he was not familiar with the car. My husband and I were looking for a car with Apple CarPlay but he had no clue which cars did or did not have that feature. He then preceded to try and argue with me about which cars had the feature and did not even though he previously said he had no idea. Meanwhile I was looking at the official IOS website. Another salesman then took us back out to one of the cars to see if he could figure out the CarPlay, then proceeded to tell my husband and I that we didn’t NEED CarPlay because the car had a (dated) navigation system and a feature that would read my text messages to me. How is he going to tell us what we need and do not need?! Overall the experience was awful, so we drove to an actual dealership where they knew what they were talking about. I don’t suggest going here if you actually need help finding the right car for your family and to fit what you know you need.

Only place to purchase and sell a car outstanding experience outstanding quality cars and Kudos to everyone I encountered. Clean and efficient world class above everyone else in the industry

If I could give a NEGATIVE 10 in stars that wouldn’t be low enough! We have purchased 4 vehicles from this company in the past 5 years. LOYALTY MEANS NOTHING to these people! When it finally csme down to US selling to THEM, it was a whole different ball game! They quoted us $23K. We decided to wait a bit longer. We went back with the same vehicle, only added about $1,500 miles on it. Their new offer, 5 months later, was $5,000 less! Oh, and don’t even get me started on the fact that they accused us adding 20,000 miles in 5 months and changing the hood of our car! Seriously, Car Max? FABRICATING INFORMATION TO DRIVE DOWN YOUR QUOTE IS INCREDIBLY UNETHICAL! ISO a new car company that is ETHICAL and HONEST!

Dealt with this CarMax dealer over the phone and email. Tried to negotiate a price based on other dealers in the area for the same vehicle and was told that the price listed was the price you pay!

I?m bringing my car for trade in. They give me very small price. After carmax im going to another diller and buy new car. His give for my car double price like car max and small interest.

Found a car I liked, had it transferred and fell in love. Had everything done including financing and they needed my divorce decree to prove the car was mine in the divorce. Got the papers they needed for that but it still wasn't good enough. They questioned the authenticity of my ex husbands signature. I was asked whether the divorce decree was from the lawyer or a copy. It was in fact a copy from the cifruit clerk where you get copies of legal documents. Needless to say I left without buying a car and showed my greatest support to the finance department with two fingers in the air. I literally bent over backwards trying to get this car. I took off of work to get the requested paperwork they needed, came after work to get things done and wasted many hours of my time to leave empty handed. I think the whole experience was a blessing in disguise because we bought a better car basically for the same price from a dealership that actually cares. I will NEVER do business with Carmax ever again and I will tell all my friends to do the same. The issues they had with my title and divorce decree the other dealership didn't. I think they were purposely sabotaging me. The associate we had was very kind and understanding. He was even shocked they denied me the car.

Sold my KIA Optima SX and truly had the most impeccable service and customer service delivery. They made the selling of my car experience painless and I was very satisfied with there purchase price. I would highly recommend Carmax for buying your used vehicle. GREAT CUSTOMER SERVICE!!