CarMax Naperville

2.4 out of 5 2.4
Rectangle 48
Sales 9:00 AM - 9:00 PM

CarMax Naperville Hours

Sales

Monday

10:00 AM - 9:00 PM

Tuesday

10:00 AM - 9:00 PM

Wednesday

10:00 AM - 9:00 PM

Thursday

10:00 AM - 9:00 PM

Friday

10:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2016

"Experience Clear and Simple Car Buying and Selling"

Reviews

2.4 out of 5 2.4
6 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 18, 2019

    They cheat people and are very dishonest forcing you to take a high finance rate with them instead of a lower rate from another company.

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    July 2, 2019

    My husband and I had been looking for a car and saw few we liked online at this Carmax, so we went ahead and got prequalified for a car loan online through... their website. When we got to the Carmax the salesman that greeted us helped us look at one of the cars we were interested in, however he had no idea anything about the car. He even said he was not familiar with the car. My husband and I were looking for a car with Apple CarPlay but he had no clue which cars did or did not have that feature. He then preceded to try and argue with me about which cars had the feature and did not even though he previously said he had no idea. Meanwhile I was looking at the official IOS website. Another salesman then took us back out to one of the cars to see if he could figure out the CarPlay, then proceeded to tell my husband and I that we didn’t NEED CarPlay because the car had a (dated) navigation system and a feature that would read my text messages to me. How is he going to tell us what we need and do not need?! Overall the experience was awful, so we drove to an actual dealership where they knew what they were talking about. I don’t suggest going here if you actually need help finding the right car for your family and to fit what you know you need.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 6 found this review helpful. Did you?
  • 5.0 out of 5
    March 17, 2019

    Only place to purchase and sell a car outstanding experience outstanding quality cars and Kudos to everyone I encountered. Clean and efficient world class... above everyone else in the industry

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    January 26, 2019

    If I could give a NEGATIVE 10 in stars that wouldn’t be low enough! We have purchased 4 vehicles from this company in the past 5 years. LOYALTY MEANS... NOTHING to these people! When it finally csme down to US selling to THEM, it was a whole different ball game! They quoted us $23K. We decided to wait a bit longer. We went back with the same vehicle, only added about $1,500 miles on it. Their new offer, 5 months later, was $5,000 less! Oh, and don’t even get me started on the fact that they accused us adding 20,000 miles in 5 months and changing the hood of our car! Seriously, Car Max? FABRICATING INFORMATION TO DRIVE DOWN YOUR QUOTE IS INCREDIBLY UNETHICAL! ISO a new car company that is ETHICAL and HONEST!

    1.0 out of 5
    Customer Service
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    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    6 people out of 8 found this review helpful. Did you?
  • 4.0 out of 5
    May 15, 2018

    Dealt with this CarMax dealer over the phone and email. Tried to negotiate a price based on other dealers in the area for the same vehicle and was told... that the price listed was the price you pay!

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 3.0 out of 5
    October 14, 2017

    I’m bringing my car for trade in. They give me very small price. After carmax im going to another diller and buy new car. His give for my car double price... like car max and small interest.

    3.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 4 found this review helpful. Did you?