CarMax Kansas City

o whom It May Concern: I would like to address my recent experiences with CarMax. My husband and I drove to Maryland to purchase the vehicle although our duration at the sales department was rather long it was the way the vehicle was presented to me after purchasing that was disappointing. The vehicle was provided to me unclean I was upset but ok. The matters of the bank receiving the title the back reported that CarMax did not send over the title in order for me to pay the necessary taxes so I am unable to register the vehicle in my state. It is disappointing to know that I have a vehicle that I am unable to drive due to these matters, but monthly payments are being paid on time. It is going on four months and the matter has yet to be resolved. My question to CarMax is How can my matter be resolved? I have been waiting patiently at this time I am out of options and may have to take this matter further. Any solution is greatly appreciated.

Sold car at car max. Staff very professional and courteous. Was given a good price hundreds of dollars more than the competition. Very easy and quick process. . Would highly recommend.

Dont buy from carmax!!! We are paying for a car that we don't drive. Our engine is going out and is still under warranty. Because we don't have oil change receipts they wont replace the engine. Our oil is changed by a family member so there is no receipts. Our car has been in the shop with car max twice before for overheating so you would think to check if oil was the problem .. we still owe at least $8000 left but they won't put us in a different car and transfer the balance over to the new car. .. were stuck !!!

DO NOT BUY A CAR AT CARMAX!! We paid cash for a VW Beetle for our daughter’s 16th birthday—the report the salesman showed it had been a rental car with no accidents. While we driving it to park it until her birthday, it was making a popping noise. We talked to CarMax, they told us to take it to a VW dealer for repair, and the dealer would bill CarMax directly. We got a call from the dealer saying they couldn’t fix it on the warranty because it had been in an accident. So we try to get another car from CarMax, no luck. On top of that, it’s going to take 2-3 weeks to get our money back. Our daughter’s birthday is next week and she has no car, and we don’t have the money to buy another one until we get the check. I know two other people that this happened to. By the way, the car we returned to them still says it’s accident free.

July 10, 2020 SALES VISIT - USED "The MOST unprofessional organization I've ever encountered!" - Never Again! I supposedly reserved and purchased a 2013 Mercedes CL 550 only to be told that somebody else purchased it. How is that possible? Well, I will tell you how. The staff at CarMax-South Broadway in Littleton, Colorado, went into the system and deleted my reservation, profile, and financing application and sold the vehicle to another customer. To add insult to injury, CarMax staff (Zaira R.) had the nerve to contact me asking if I was willing to purchase another vehicle with a much larger price tag. You have to be joking! I will never do business with CarMax and I highly recommend anybody who reads this, to not give them your business, either. I honestly have never encountered anything like this in my life.

Had a vehicle transferred to Carmax Easthaven CT. Test drove it and asked for service to check on an issue ( shaking when at a stoplight). Kept checking on the progress for a week and was told, "we are short handed but they would get to it". 1 wk later was on my way to purchase the vehicle, after being told "it all checked out", and was informed it had been sold today to someone else. The sales associate showed no concern, " I didn't sell it , someone else sold it" and he then immediately said I could transfer another car for you. Really , that is how to deal with a customer. They would not allow me to talk to a manager and obviously don't care about customer service. Do Not Buy From This CARMAX DEALERSHIP- EASTHAVEN CT.

Don't buy any car from this dealership!! I bought a 2012 S550 with 35k miles. Right from start the car had transmission problem. I took it to Benz of monterey for repair. They paid for it. Six months later the engine light came up. I took to 3 different places no one could tell me why. I took back to Benz of monterey and technician told me found debris in the engine. It means the car had engine problems and was unsuccessfully repaired. It got so bad, that last year I bought 2016 S550 from Benz of monterey. They sold me a junk for $35k. Don't buy a car from this dealership!!

Paid to have a vehicle transferred closer and assured me it was reserved, they sold it once it arrived. They said it was a computer error.

DONT WASTE YOUR TIME!PRE APPROVED AND GET THERE CAR WAS DELIVERED FREE AND NEVER WAS APPROVED ,THEN NEVER CALLED I HAD TO KEEP CALLING THEM THEU ANSWER SERVICE .JUST YO MUCH TO EVEN WRITE ABOUT THIS PLACE ..THEY LIE frustrated!!!

Clayton county ga service division.Mr Robert took in for service Jeep Renegrade left without oil change or check and repair. Referred to dealer Landmark Morrow Ga Jason and his manager just as worst. NEVER Leave you car with them. SERVICE Dept Awful....