CarMax Columbia

The process was very easy & efficient. I did not spend all day at the dealership. I knew what I was purchasing test drove and within 2 hrs took the vehicle home for my daughter. CarMax is one of my favorite dealerships outside of Midlands Mercedes

The dealership was clean. The staff was cheerful and very helpful. They helped me narrow my choices. I ultimately purchased a vehicle that suits my needs.

My representative Ronnie was great but did not have knowledge of what happens after a customer purchases a vehicle. Bought a 2025 Nissan Sentra ( love it ) but did not notice a dent in the windshield. Called the next day to notify the store and my representative and talked to the service department but of course they said I needed to talk to my sales rep. I texted her and informed her but she would be out for the next two days but she said she did not understand why they could not handle it. So I waited until the third day and of course ended up talking to the service department again and they said they would talk to my sales rep (Ronni), but of course when she got in touch with me she stated that they do not fix the windshield anymore once the car leaves the lot and it was not reported on the day of purchase (and of course the service department did not tell me this while giving me the run around) so by this time i asked to speak to the manger and i get the billing department and for th elife of me can't remember the lady that helped but she was very nice! She got the manager Brian ( whom I have not heard from and take it that I will not hear from) I still have the dent even though all of this happened withing the time frame of me returning the car (10 days) and I still have 30 days but won't get anything back all because I waited in good faith that i would hear back but didn't) so i'm just going to keep it and learned a lesson from it. So my advice to anyone is to please check your vehicle thoroughly before leaving, they will not help after. And of course stillnNo response yet

No hassle and I was completely satisfied. I would recommend to anybody looking to purchase a vehicle.

My Sales Rep Joel Henderson was definitely amazing he made sure everything went smoothly. It was my first time ever experience express pick up and it was amazing. Thank you again will definitely recommend others.

Car is already having problems and customer service in service department was deplorable and rude and couldn't get and appt for 11 days

This is my go-to dealership. The staff are friendly. If a problem occurred, it was immediately handled. I was always kept in the know about my purchase.

They told me my car had a up to date oil change it did not. I purchased a 3 year warranty I don’t know how to use it. I thought something would come in the mail about the warranty but to date nothing has come. I was out of my home state when the oil change light came on

Wonderful experience and Tee was amazing. After purchasing my car, I had a a cosmetic issue that needed to be fixed. Tee took care of me and made it easy. Second purchase from Carmax and I love my car!

Everyone was polite and helpful at Carmax in Columbia, sc. I had to return my first choice due to an issue, and they happily let me exchange it for my second choice.