CarMax Midlothian

Rectangle 48
Sales 10:00 AM - 9:00 PM

CarMax Midlothian Hours

Sales

Monday

10:00 AM - 9:00 PM

Tuesday

10:00 AM - 9:00 PM

Wednesday

10:00 AM - 9:00 PM

Thursday

10:00 AM - 9:00 PM

Friday

10:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2016

"Experience Clear and Simple Car Buying and Selling"

Reviews

2.3 out of 5 2.3
5 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 14, 2018

    If I could give zero stars I would Kenneth Partin is so racist it’s ridiculous he kept insisting that I was from out of the country and that is why... I couldn’t get a car loan. I may pursue A lawsuit because this is completely awful service! I speak English more fluent than him and he says I’m from out of the country how racist Kenneth partin should not work with the public!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 17, 2017

    A very simple straight forward process. The entire team from start to finish was well organized, experienced and very cordial. They have refined the... entire process from start to finish and kept it simple and streamlined. I couldn't be happier!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 21, 2016

    This is the worst Service team ever. You need to get rid of all of your mechanics and staff and start over. People do not buy or especially take your vehicle... for service at this location. People are rude, slow and just don't care, including Carmax Corporate.

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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    9 people out of 9 found this review helpful. Did you?
  • 1.0 out of 5
    December 19, 2012

    Carmax sold a 2007 escalade to us that looked brand new on the outside and when I looked under the hood and undercarriage I found nothing but salt water... rust. After further investigation we found out the truck had been sitting in 2' of water during hurricane sandy. We returned the truck to Carmax and after much grief and 2 weeks we finally got our money back. Of course Carmax put that truck right back up for sale with no mention of the rust in the engine compartment or undercarriage. Buyer beware the truck I am speaking of is a 2007 black Escalade with 18,721 miles. DO NOT BUY THIS TRUCK !!!!!!!!!!!!!!

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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    14 people out of 14 found this review helpful. Did you?
    Dealer Response

    This is definitely not what we want to hear. I am going to make sure we look into this matter promptly. If you would like to discuss this further with... us please give our corporate Customer Relations team a call at 800-519-1511. Thanks, Bridget

  • 1.0 out of 5
    February 14, 2012

    I called this dealer about a Subaru WRX STI with just under 5k miles listed on here I was interested in. I believed the price of $35,998 to be a misprint... as I could get a brand new version of the same exact car for $33,500. The guy I spoke with on the phone argued with me saying we don't have one of those cars. Then he said, " Oh yes we have a No Haggle price on that car of $35,998" No Haggle? Give me a break. Carmax is nothing but a predatory auto sales chain only concerned with working over the ignorant guy. Do not do business with these people.

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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    14 people out of 14 found this review helpful. Did you?
    Dealer Response

    Christopher, we're sorry to hear we didn't meet your expectations. We surveyed thousands of customers and found out that people said negotiating was ...the worst part about buying a car, so we give you our best price up front. We wish you the best wherever you get your car. Thanks for your review.