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Reviews

Average Ratings

4.7
Average based on 141 reviews.
  • Great Car-Even Better Price!

    I received the best deal on my "almost new", pre-owned vehicle at Ed Napleton Honda in Oak Lawn. This is the second time I have purchased from the...


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    I received the best deal on my "almost new", pre-owned vehicle at Ed Napleton Honda in Oak Lawn. This is the second time I have purchased from them. I thoroughly researched the 2014 Lincoln MKZ Hybrid before I decided to make my purchase. I found the best car, at the best price at Ed Napleton Honda. The car had everything I wanted. Pano Roof, Navigation, etc. It was even the color I wanted. I couldn't believe their selection of luxury pre-owned vehicles. They had cars I wouldn't expect a Honda dealer to have! Lexus, Audi, Mercedes-Benz, Porsche , Lincoln, Cadillac. They really know what cars people want, and they offer them at well below market price ! Thanks especially to Tony Chippas, their Pre-Owned Sales Manager, everything went extremely smooth.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Curtis R Hayden new Elantra

    New 2017 Hyundai Elantra for Curtis R Hayden purchased from Napleton's in Urbana, Il.. I have purchased 3 new vehicles from this location and it i...


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    New 2017 Hyundai Elantra for Curtis R Hayden purchased from Napleton's in Urbana, Il.. I have purchased 3 new vehicles from this location and it is always a wonderful experience. From sales to service the experience is just great and I would recommend this dealership to anyone looking to buy a new car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • They give me a nice deal

    Once I arrived at the shop. They served me very friendly. They are very willing to let customers test drive theirs cars. Also give me a good price...


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    Once I arrived at the shop. They served me very friendly. They are very willing to let customers test drive theirs cars. Also give me a good price to trade in my car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service

    The issue we had with the vehicle was taken care of in a prompt manner, and the inside of the vehicle had also been cleaned up nicely.

    Dealer Response

    We appreciate your kind words, Paul. We are glad that we could get your car fixed up and back in good running order. If there is anything more we ...


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    The issue we had with the vehicle was taken care of in a prompt manner, and the inside of the vehicle had also been cleaned up nicely.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate your kind words, Paul. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best, Ed Napleton Honda Team


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  • Great services great people

    I like how friendly the people are. The work is always good. Problems are resolved quickly. Thank you Honda. Honda rules.

    Dealer Response

    Hi Daniel! It is wonderful to hear that our staff at Ed Napleton Honda was able to provide you with a great experience! We really appreciate this ...


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    I like how friendly the people are. The work is always good. Problems are resolved quickly. Thank you Honda. Honda rules.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Daniel! It is wonderful to hear that our staff at Ed Napleton Honda was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Ed Napleton Honda Team


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  • Eddie Napleton is the place!

    Very nice staff, work was done in a timely manner, the fresh popcorn in the waiting room was top rate (why don't more businesses offer this?)

    Dealer Response

    Hi Richard! Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a ...


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    Very nice staff, work was done in a timely manner, the fresh popcorn in the waiting room was top rate (why don't more businesses offer this?)

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Richard! Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Best, Ed Napleton Honda Team


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  • Very good service on recall

    Very professional people. The service area was clean and comfortable. Washed car as part of service. Good waiting area with wifi.

    Dealer Response

    Thank you so much for taking the time to share your feedback with us, Robert. Our team is dedicated to provide a welcoming and comfortable service...


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    Very professional people. The service area was clean and comfortable. Washed car as part of service. Good waiting area with wifi.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for taking the time to share your feedback with us, Robert. Our team is dedicated to provide a welcoming and comfortable service experience to each and every customer that enters our dealership. We are happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your car. Best, Ed Napleton Honda Team


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  • Friendly

    Friendly and got me in when I needed. But time waited was too long. Clean facility and nice to have water and snacks.

    Dealer Response

    Hi Steve! Thanks so much for the nice review! We really appreciate this feedback. It was our pleasure doing business with you. Best, Ed Napleton ...


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    Friendly and got me in when I needed. But time waited was too long. Clean facility and nice to have water and snacks.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Steve! Thanks so much for the nice review! We really appreciate this feedback. It was our pleasure doing business with you. Best, Ed Napleton Honda Team


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  • Routine maintenance in service department

    I appreciate being given needed updates for routine maintenance. Everything was great. Waiting room was pleasant and clean. Blah Blah Blah


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    I appreciate being given needed updates for routine maintenance. Everything was great. Waiting room was pleasant and clean. Blah Blah Blah

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Super Service

    Friendly service and quick work done right, I had a coupon and they took it without question,would ask for this service teck again!


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    Friendly service and quick work done right, I had a coupon and they took it without question,would ask for this service teck again!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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