Reviews
Very happy
Gerald was extremely personable! In the past dealing with salesmen can be quite a headache but not with Gerald. I am very happy with my purchase! I would strongly recommend Gerald to anyone who is looking to purchase a vehicle at Ed Napleton Honda.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks Lovin The Honda, for leaving us this response.
Great Service, Great people
Friendliness of all the people I talked with and all the services. Complete explanation of services needed and those completed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. We are so happy to see that your visit reflects these values and that our team assisted you in such a detailed and customized manner. Give us a call if you have any further questions and be sure to follow and like us on Facebook to find superb specials! Best, Ed Napleton Honda Team
outstanding service
Your service rep was outstanding, greeting with a smile, explained things, friendly. just fantastic service. i dont usually filled out surveys, but I think she deserves praise. Also like the free checkup. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Ed Napleton Honda, we value our customers and we look forward to seeing you on your next visit. Best, Ed Napleton Honda Team
I keep coming back so you know I'm pleased.
I have used Napleton since Nov. 2008 when I purchased my 2009 Honda so I'm pleased and I have a 2015 Honda Civic now. I'm always pleased with the people at check-in and the work you do on my car and will continue to come back
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Delores, thank you so much for the great review of your experience at our dealership and especially with our team. All of the employees appreciate your loyalty to Ed Napleton Honda. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact us. Best, Ed Napleton Honda Team
Horrible service
This dealership is disgusting. They sold me a lemon. When I traded the car in and went through the proper steps to request reimbursement for an added warranty they failed to submit my claim. Two months later I find out that they haven't submitted any of my information and I'll have to wait an additional 1 month for reimbursement and that's if they answer the phone! You can't get in contact with any one to fix the problem. Go anywhere but this dealership!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Lauren Mason, we regret that you had a negative experience with us, but are glad you brought this to our attention.
Great Car-Even Better Price-Superior Customer Service!!!
I received the best deal on my "almost new" Pre-Owned Lincoln MKZ at Ed Napleton Honda in Oak Lawn. This is the second time I purchased from this dealer, and actually the fifth car I bought from the Manager Tony Chippas. The car had everything I wanted. Pano roof, navigation, etc. I couldn't believe their selection of Pre-Owned vehicles. They have cars you wouldn't expect a Honda Dealer to have. Lexus, Audi, Mercedes, Lincoln, Porsche...And a even several Corvettes and other muscle cars ! I would recommend anyone looking for a great deal to visit Ed Napleton Honda... See Tony Chippas. You won't regret it !!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the feedback, Maureen. We strive to provide excellent service to our customers at Ed Napleton Honda of Oak Lawn Dealer.
new car purchase
sales staff was excellent and took the time to go over the vehicle and answer questions even after closing time,sales staff was excellent and took the time to go over the vehicle and answer questions even after closing time
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Ed Napleton Honda, we value our customers and we look forward to seeing you on your next visit. Best, Ed Napleton Honda Team
1991 Accord has a new life
My $1,000 1991 Accord was treated like royalty and now runs like it is almost new. The free loaner Civic was also a good enticement.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you so much for taking the time to leave this wonderful review. Ensuring you have a properly-running and safe vehicle is first and foremost for our service team. It doesn't matter if you're coming in for a regular oil change or have something more critical happening with your car, our team is ready to tackle any hurdle to get you back out and on the road in a safe, well-running vehicle. While we hope nothing else happens to you car, if anything ever does, our service team is always here to help you out. So please, don't hesitate to swing by if you have any questions or concerns. Until next time, drive safe and stay well! Best, Ed Napleton Honda Team
Great Buying Experience!
I just stopped in to check out a used Mustang, and ended up taking a test drive. Wayne was very helpful, and and not pushy at all. He pulled up the car-fax history, showed me all the bells. and whistles He let the car sell itself. All in all a very good buying experience. Thanks Wayne!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, -mustang-, for reaching out to us. Your opinion plays an integral part in our customer service.
Superb Service!!
Gerald was excellent at providing the best customer service. We came in with several questions and he had an answer for all of them. We purchased a 2016 Honda Pilot and are incredibly happy with our purchase. Gerald went as far as calling us after we left the dealership with our new truck to tell us he forgot to explain how to set the radio stations! Talk about being thorough! We loved working with Gerald and would recommend him to anyone that needs a new vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks Alex Ramos, for leaving us this response.