The Sharpest Rides

My daughter purchased a car from this place and it has been a nightmare. We have had issue after issue with this car. My daughter has had the car for a year making payments, however has only been able to drive the car a few months in total as it continues to have issues. Most issues should be covered under the extended warranty sold to us but the company continues stalling with the fixes hoping for the warranty to expire. The last 4 months the car has been in their shop with nothing being done. Then we finally get the car back, only to break down the next day. We visited the store to discuss the issue and all we got was excuses and no solutions. This place is garbage and have terrible customer service. We keep getting lied to by the company and affiliates, so bad that a receptionist told us that the mechanics have been lying to us. WE are now having to get an attorney involved as we still don't have use of the car and continue making monthly car payments and insurance payments. A single mother, struggling to get to work and take care of her child because this place won't make it right. What a JOKE!

This has to be by far, the best car shopping experience I have ever had! From start to finish, every member of the team at the Sharpest Rides, went out of his/her way to ensure that I was taken care of. I recently moved to Colorado and found myself in a position where I needed a quality car at an affordable price. I am so happy and grateful that I decided to shop here. I'd like to thank my salesperson, JT(Joe) for his kindness, consideration and attention to detail. Also Dereck and the rest of the team were exceptional. Blessings to this company and their employees!

Paid cash took quite awhile to get out the door not very forthcoming with the shape of the car.

An Open Letter to Kevin Sharp, Owner of the Sharpest Rides, Denver. From: David Boop, a hurt customer david@davidboop.com Mr. Sharp, I wish this letter was to commend you and your staff for excellence. I like writing those letters more. In fact, when I originally posted my review of your business on Friday, July 9th, I did. I commended Chris Jennings, my sales person. You guys even fixed a problem we encountered when Chris didn’t present me a price sheet for the 2015 Toyota Rav4 I was purchasing only to find out he’s left off about $2000 in taxes which would’ve put me over my price. Candace, however, made good on the miscommunication and went above and beyond to make sure I was happy when I left. I should have known then that miscommunication seems to be a thing with your people. I will explain. I immediately disliked the car not even ten minutes after driving off your lot and knew right away I’d made a mistake. It didn’t fit me. I wasn’t comfortable in it. I wanted to take it right back, but you were already closed for the evening. I refused to drive the car all weekend. I had to come back to you dealership on Monday because the remote key I’d been given was defective (something your people fixed, so I’m grateful for that.) Understand, please, I know I was the one to make the first mistake here. I was under a lot of pressure to buy a car that day. I was in an accident on June 14th that totaled a car that meant a lot to me, and I struggled to find anything in my price range considering the current climate with vehicles (Something I’m sure you’re more than aware of). I had been given a quick payout, but the rental company wanted their car back, and I had trips coming up I needed a good vehicle for. I told Chris I made a mistake and wanted to return the car, which he told me I couldn’t. I explained that I was growing to hate the car every time I got in it, which would also make me hate the place I’d gotten it from. Since the accident, I’ve been dealing with a lot of emotional pain, and some physical (though that is minor in comparison). I said I would pick a cheaper vehicle to make up for all the extra work, and he talked with your finance manager who offered me a trade-in value well below what I paid only five days after I’d bought it. As I mentioned, the whole car buying thing was because I was in an accident. I had no plans to buy a car thus I had not saved up money to make up any difference. I work part time as a tutor, and am trying to build a career as an author and editor. I once again explained to Chris that I had no other money to spend on a car. This is an important fact we will come back to. Chris had a clear understanding that I had no extra money. If I couldn’t exchange the car I’d driven less than a week for equal value, I couldn’t get another car, and I would spend years driving a car I hate. I quoted your motto, “No Problems, Only Solutions.” Chris said he’d talk to Paul, your sales manager on Thursday, July 14, 2022. He then texted to me to say “no deal.” I asked to have Paul call me so I could talk to him directly. Instead, Chris said Paul would like to talk to me in person. I drove down there and sat with Paul for twenty minutes. I explained my situation and that I needed to EXCHANGE the car. I was very clear on that. Chris knew I wanted to exchange in. Paul understood I wanted to exchange it. Paul said he would make it right. He told me to my face that he would see me taken care of. He called Chris over and told him right in front of me to help me pick out a car. For the next hour, I test drove two cars, once considerably less - a Nissan Pathfinder that clearly needed work (wheel bearings, apparently,) which was the car I was most interested in. Chris stepped away and came back and told me they would give me $20,000 for my “trade in.” He knew and Paul knew I didn’t have a single dime extra for another car. Chris took two test drives with me knowing this and still brought me a trade-in offer. I know you have a business to run, but that’s just insulting and wasted both our times. Sir, it’s here I say to you…at what point in this story have I said this was anyone’s fault but my own? At what point did I say I wanted anything other than a car I could love for the money I had available to pay for it? At what point was I unclear in what I wanted your people to do? No where. Nor was I unclear with your staff at any point, and yet, here we are. When Chris told me that, I realized that Paul, your sales manager, had lied after calling himself a Godly man and promised to make this right. He never once said that he was going to give me a “fair value” trade in for my Rav4 during our twenty-minute talk. He said he was going to make it right and told Chris to help me find a car, which I assumed meant your company would swap out the Rav4. I understand the three-day buyer remorse no longer exists in Colorado, but I made a point of reaching out immediately the following business day to say I’d made a mistake. And yes, I made the first mistake. I own that. I was willing to pick a vehicle with a lesser market value and at a lesser price to make sure that you could do the swap without your company losing any money. I knew the only one to lose money would be me. But to be lied to, misled, or at a minimum, blatantly mis-communicated with is not on me. It is on your company, Mr. Sharp. Candace told me and my friend a story about how one man got three engines out of you after blowing them up at Bandimere by going to the news. We were appalled by that story. I’m not trying to be that guy, but I will make sure the world knows how you do business, if this is indicative of your business model. Twice, I was mislead. Once, most likely accidently (the tax thing, which your people immediately fixed), but the other was willful. I made it clear what I wanted. I was told I could have it. I was told your company cared about my business and would do whatever it took to keep me happy. All Paul had to do was tell me in-person that he could only give me trade-in value, like he had earlier, and I would have given up. I would’ve still been upset, but I wouldn’t feel as maligned at I do now. Don’t say you’ll make it right, and then don’t. As I confronted Paul about this, upset that I’d been deceived, he kept saying he didn’t own the company. But you do. I ask you to make this right, or at a minimum, hold your employee accountable for telling me one thing and doing another. And I’d also ask you to tell him not to throw scripture around claiming to be a godly man if he’s going to lie. I was raised by godly people. I know what it’s supposedly to look like. This is not that. Sincerely, David Boop July 14, 2022 Addendum: Shortly after I sent this to your company, I heard from your CFO, Julian, who explained more in detail why you wouldn't trade straight, but seemed more willing to work with me than Paul with. he told me, and I quote this directly, "When you get the title, call me and let's see what we can do." He also said he would talk to you by then. It's been almost a month since we had that conversation, and surprisingly, he is now never available [always on vacation] nor returns calls when he is in. I continue to find problems with the car, such as the hands free dashboard. I see now that again, I was lied to. Julian had no intention of helping me anymore than Paul or Chris did. And certainly not you, as owner of the company. This is obviously how you do business. How shameful. DB 08/30/22

Si soy honesta debo decir que tengo la peor opinión de este dealer hemos comprado dos autos en el y solo funcionan bien los primeros dias después le salen todos los problemas que tienen escondidos por favor de llevar personal calificado a la hora de comprar para que le hagan una buena revicion

Do not go here! They will pull your credit without your consent, we went and gave our info and test drive a care, I signed for myself but MY HUSBAND DID NOT SIGNED, we had a family emergency and we told them to cancel everything because we didn’t know if we were coming back , this was on a Saturday 6/18 on Monday 6/20 I received a bunch of notifications from my credit. They pulled our over 10 times. After we told them to cancel and my husband didn’t even signed consent. We called and spoke to the Jeremy the manager and of course they didn’t get on our side they got on their sales man named Tony armoires side who lied stating we said we were going to the Park, it was almost 7 pm when we left. This place is trash and so it’s their workers and customers service! Just to make a sale Find somewhere else to give your business to

Bought an Escalade from them on 5/14/22. Drove it to the mountains the first time driving it and kept overheating. Took it to our usual repair person and the radiator has a significant crack which is why it is leaking and is now having to be replaced. So much for an inspection by their employees. Will not buy from them again.

I really just want info on who to ACTUALLY speak to in regards to a car sold that didn't pass emissions the 2nd I drove off the lot. I've been calling and getting hung up on. Calling getting placed on hold then hung up on. Car is at Sharpest Rides Service center it is June 13th... The car has been at the service center since April 27th. Every date given to me about being able to pick up the car has turned into 'we found another issue so instead it will be this date'. I'm not rich I have a family to support and I'm making payments on a car I can't drive. Can someone from sharpest rides please help. I got an email to send issue to however this email is not in use. Is there another way??? Please help!

Worst place ever! Do not even think of going there to buy a car. You know the second they are lying because their lips are moving. I got soaked buying a used Mercedes. Didn’t take it to a mechanic like I should have. It now needs $5000 in repairs. They also showed me a bogus blue book estimate for the car, and said they never have complaints in all there years. I had to make 8 phone calls in one day to get to someone because they put me on hold then never connected me. Unqualified sales people. They have banners everywhere claiming to be affiliated with St. Judes. I’m writing to St. Judes to tell them they would do better to affiliate themselves with Bernie Madoff.

Experienced Great service and answered all our 1000 questions. Very patient with us. Very knowledgeable. Daelin was easy going and let us take our time.