Big Star Buick GMC

Vincent was patient and answered all my questions and provided the information I asked for in a timely manner. I appreciated this since I shopped on the internet. Other dealers did not want to answer questions over the phone and wanted to come in to the dealership before giving out and details or talking price.

My 2006 Buick LaCrosse had been stolen and was brought to the dealership with the steering column damaged and no key. I was very concerned that due to the age of the vehicle and the damage that the parts may not even be found. With patience and Tim Znidarsic my service rep at Baytown GMC Buick my car was repaired with a new key and a great relief. Tim also made sure my car was safe to drive and needed maintenance was done. Oil change, new battery, both rear windows in my car would not stay closed and were repaired leaving me no further concern of my windows being left down. Tim made sure the brakes were in good shape and that my car would be safe to drive on the road. I’m grateful to Tim for understanding Without these repairs that I would not have transportation. When I’m able I will return to purchase my next vehicle at Baytown GMC Buick because their not just a business selling and repairing cars they reach out to the needs of each individuals to see that they have transportation at an affordable rate that fits the customers income. Thank you so very much. I’m on the road again😀

This is my third purchase from Vincent Pierre at Baytown Buick GMC. I’ve had nothing but great service every time. I highly recommend this dealership and will continue to purchase vehicles there in the future.

That was so kind and it was a fast service everybody is friendly and they're always have a smile on their face they have coffee ready and donuts and also water that's awesome some other place don't even have this and GMC does I will recommend it to my friends

Went in as a serious buyer, but didn't get much help with pricing of truck. They offered me another truck, but then seemed uninterested after I rejected high price offer on initial vehicle. Good customer service until you shoot them down. Probably thought i was a joke. Will go elsewhere where I know would appreciate my business and meet my price

I was charged 500$ for an etching fee, which is unbelievable, should have just walked out then because you can do it by yourself for $25. They also tried to charge me $400 for something I didn't ask for and when I found it in your invoice the financial manager said "oh let me see if I can remove that". You're telling me after 6 years of working here you aren't complete aware of that $400 worth of nothing you just put on my bill. I liked the car and if it wasn't the only car I ended up liking within 400 miles I wouldn't have bought it, cause they are a bunch of scam artist, reviews on every website will reflect. Not the right way to do business, I would be very careful if you plan on doing business with them. Add $500 to the price of the car for your "etching fee" too.

The service technician was very knowledgeable and Nice and my vehicle was finished in the time I was told it would be.

Came in and purchased a new truck. Highly recommend it. Got financing through them, and I currently get service on my other vehicles through them too so it was a easy choice.

Great service. Sales rep was outstanding. Quick finance process. Seat repair was quick and easy. Loaner trucks was nice, clean and great condition

How fast and easy it was to service my vehicle. I didn't have to wait for an extremely long time for my vehicle to be ready.