Reviews
Service check up
The service attendant was great and I've had him last time I was there and he's the best employee I've ever met at Toyota. Please give him a promotion and raise.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Koren , thank you very much for all the kind comments. It's important for us to hear back from our customers and we want to thank you for your business and for taking the time out of your day to post your review. We look forward to seeing you again. Drive safe!
Excellent communication, knowledgeable staff
Professional, courteous, and knowledgeable. I always enjoy the service I receive at Burnsville Toyota. The communication and work quality our both excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Richard, thank you very much for all the kind comments. It's important for us to hear back from our customers and we want to thank you for your business and for taking the time out of your day to post your review.
Good car buying experience
I had a pleasant experience dealing with Bob Mccoy. He is an experience guy with positively impacting the sales. He went beyond his professional limits to help me make a decision.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your amazing review Saurabh! We truly appreciate your business. I'm happy to hear that Bob gave you a great experience. Thank you for your business and thank you for taking the time to post your recommendation!
All over services
Meeting me right away. Front service people explained in layman's terms what needed to be done and offered a choice relating to possible deals afforded to me. Waiting area was pleasant with fresh coffee. Tho I didn't take part in the massage therapist menu, I noticed many people did.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Margaret, we are glad to hear you had a good experience. Thank you for your business and thank you for taking the time to post your recommendation!
Like is should be
Polite, timely, good communication. My questions were answer. Laid back vibe and not pushy. Complimentary car wash was nice as well.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Benjamin for such a glowing review! We appreciate your business and hope to see you again in the future.
Awesome customer service with prestine facility
I was greeted at my car and they opened my car door. My service rep was very kind and explained my service program as I have a new car and first time in. I had a question as well and he answered it fully. Your waiting room is very roomy and bright. Service was FAST and my checkout process was just as good as my check-in. THANK YOU for being top notch customer service. :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Allusion, thank you very much for all the kind comments. It's important for us to hear back from our customers and we want to thank you for your business and for taking the time out of your day to post your review. We look forward to seeing you again. Drive safe and enjoy your new vehicle!
Great Service
Great service!! The staff is always happy and friendly! They are always super helpful! I never have any doubts about what needs to be done with my car and I know everything will be taken care of correctly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great review of our Service department, Jennifer! We are so happy to hear that your experience was pleasant from start to finish. Please come back to see us soon!
Super buying experience
Troy McKinney did an excellent job of describing the features of several Toyota models in a very no pressure manner. He as very patient with my questions and answered them all fully. The person who did the final sales paperwork was very efficient and was also able to completely answer our questions about warranty. Everyone at the dealership was very friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Gary, thank you very much for all the kind comments. It's important for us to hear back from our customers and we want to thank you for your business and for taking the time out of your day to post your review. We look forward to seeing you again.
Great service
Knowledgeable salesman, listened to what I wanted and bent over backwards to see that I got it. Took his time in going over options and showing me different vehicles that met my requirements.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Judith for such a glowing review! We appreciate your business and hope to see you again in the future!
Great service but wait for part was too long.
The employees who I interacted with where pleasant and polite. They kept me informed of what to expect. The customer lounge was clean and comfortable. .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind review Mike! We appreciate your business and look forward to helping you in the future.