Reviews
I give the dealership a low rating in terms of customer
I give the dealership a low rating in terms of customer support. I paid the full amount, no negotiations via ACH transfer, it took the dealership several days to get back to me even though the funds were transferred to walser the next day. While I respect the process, I never got a straight answer as why it took.so long. I had to call several times to follow up which is unacceptable. At the end, I did ask as a curtesy for replacing the missing driver side's floor mat. I got a straight NO from Phil. Not even sorry that's not possible. I summary, I don't expect to do more business with Walser based on my experience. Thank you for your attention to this matter.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Farshad, we're sorry to hear about your experience and would love to get to the bottom of it with you to see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Very nice and explained everything clearly.
Very nice and explained everything clearly. Even though they couldn't find what the issue is.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Walser Honda. We appreciate your business and hope to see you again soon!
Cameron Thompson was incredibly friendly, and the
Cameron Thompson was incredibly friendly, and the communication throughout was fantastic. The complimentary Lyft rides were a huge help and made the experience even smoother. I had a great overall experience—keep up the excellent work, Burnsville Honda
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
The service department went beyond my expectations taking
The service department went beyond my expectations taking care of my car and the repair work it needed. The technician (13739) did an extraordinary job diagnosing the problems with the car and making recommendations for the repairs. I would say this was probably the best service experience I have had.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Walser Honda.
Patrick the technician/mechanic is awesome!
Patrick the technician/mechanic is awesome! I trust him completely to keep my old Honda in great working condition!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Ver good experience.
Ver good experience. Was nice to have an early appointment. Communication was fantastic. Great Seevice
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Walser Honda.
The dealership was well kept, comfortable, and provided
The dealership was well kept, comfortable, and provided plentiful services. There was lots of staff on hand. There was quite a push for upselling services, but overall the process was clear and easy.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Claire, thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Brandon here at Walser Honda.
I was treated well .
I was treated well . Personnel are friendly and courteous. I got an excellent deal on a used car as well as the trade in. I’m very happy with the experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing about your experience with Walser Honda. We appreciate your business and hope to see you again soon!
The service, communication and work done on my car was
The service, communication and work done on my car was excellent! Being new to the community, I felt respected.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Walser Honda. We appreciate your business and hope to see you again soon!
Extremely friendly, helpful, and focused on working with
Extremely friendly, helpful, and focused on working with me to find the vehicle that fit my needs and that I love.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Walser Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!