Reviews
Great Service Dept
I have had great customer service experiences with Walser Jeep. I own two Jeep Grand Cherokees and have had many interactions with this dealership. They use technology the right way, and are also very responsive by phone. James Garceron stayed late on a weekend day in order to help get my car ready ahead of vacation. This was above and beyond service and I appreciate it. Brian also helped with a repair on another vehicle and was fast, professional, and friendly. I have interacted with jim on many occasions and he has always been great as well. I feel like I can count on the Walser service team
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
That's wonderful to hear, Michael! We're glad to know that James, Brian, Jim, and the rest of the team have made your experiences with the Service Department pleasant ones. Thank you for your review and for choosing Walser!
Walser Jeep, Hopkins, MN. Review
Leased my 2019 Cherokee at another dealer. I will continue to do routine service and warranty work (if needed) at Walser simply because they are better in all categories. Another reason is that service advisors Jocelyn and Jim S. are just great both technically and personally at their job. Also their follow up and ease of appointment and reminders are well done. Add to this review.......first class coffee machine and waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
That's awesome to hear, Jim! We're happy to know that Jocelyn, Jim, and the rest of the Service Department have provided you with such positive experiences. Thank you for choosing Walser, and we look forward to serving you again!
Attentive Service
Service Rep. Brian Vida was very professional and helpful in processing my Service reqirements.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the five star review, Anthony! We're happy to hear that Brian helped make your service appointment an easy one. We look forward to serving you again!
Great folks and helpful problem solving 💯
Kelvin was incredibly accommodating - I came in just as the vehicle I wanted to test drive was being sold. Kelvin walked me through almost identical used options and drove me to the nearest Walser to find my new to me car. Would encourage anyone who wants a great customer experience to request his help!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
That's great to hear! We're glad that Kelvin could make the purchasing process a successful one--we're lucky to have him on the team. Thank you for your five star review and for choosing Walser!
2020 Trailhawk
I've been working with Nate Wallin for awhile to find the right vehicle. Turned out it was more about timing and he came through with a hole-in-one drive! We got a great vehicle for a great price and amazing terms. The service crew were always fair and on point from a previous vehicle experience which is what brought me back at new vehicle time. So glad we did! Thanks Nate!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That's wonderful to hear, Troy! We're excited that Nate could help you find the perfect vehicle. Thank you for choosing Walser; we look forward to serving you again!
Great Experience
I worked with Bob W and Alex S, but mostly with Alex and she was GREAT!! She made everything so easy and stress free. It was like working with a friend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That's awesome to hear, Debbie! We're so glad that Bob and Alex were able to make this an easy, no-pressure process for you. Thank you for your feedback and for choosing Walser!
Definitely recommend
Went and purchased a Jeep Compass from Walser. Nate was super helpful, informative, and not at all pushy. Will definitely be going here for future car purchases.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with us, Josh! That transparent, no-pressure approach is what the Walser Way is all about. We're happy to hear that Nate could help you find the perfect vehicle. Enjoy every mile!
Wonderful experience !
I recently purchased a Jeep Cherokee from Walser and I had the best experience. I worked with Nadia and David and they were both extremely helpful, kind and went above and beyond. I love my new vehicle and couldn’t be happier with the shopping and purchasing experience. Thank you so much !
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for telling us about your experience, Jen! We're so glad you enjoyed working with Nadia and David to purchase your new vehicle. We look forward to working with you again!
Internet sales
Drove 281 miles saved a ton of money I live in menasha wis and the dealerships here don’t know what a great deal is I am talking Thousands of bucks Elishia Macho did a great job To close the deal
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for telling us about your experience, Bruce! We're happy to hear that Elishia was able to help you find the perfect vehicle. Thank you so much for choosing Walser, and we look forward to working with you again!
Business Owner
Was buying a car for my son. The process was so easy and everyone we dealt with was knowledgeable and friendly. Would definitely recommend this dealership to others!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience, Teri! We're glad to hear our team could help you find the perfect vehicle. We look forward to working with you again!
