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4.2
187 lifetime reviews.
  • Excellent Customer Service!

    We recently purchased a 2016 Ford Escape from Waconia Ford. Clyde Richardson did an excellent job making us feel comfortable and at ease with the ...


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    We recently purchased a 2016 Ford Escape from Waconia Ford. Clyde Richardson did an excellent job making us feel comfortable and at ease with the purchase. He explained everything and answered all our questions in a professional, friendly manner. We look forward to continuing our relationship with Waconia Ford and Clyde! P.S. I LOVE my new Escape!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • False information

    I brought my ford fusion into the service department for my sunroof to be fixed and also mentioned a squeaky front end. I was told my 4 lower con...

    Dealer Response

    I believe we may have had a misunderstanding which I apologize for. We did not mean to infer your control arms were bad, however if you wanted to ...


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    I brought my ford fusion into the service department for my sunroof to be fixed and also mentioned a squeaky front end. I was told my 4 lower control arms needed to be replaced and it would cost me $1400. I decided to take it to my own mechanic figuring it would be cheaper and was then told all of my control arms were fine and nothing was wrong with my front end. Thankful i decided to get a second opinion and saved myself $1400.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    I believe we may have had a misunderstanding which I apologize for. We did not mean to infer your control arms were bad, however if you wanted to get rid of the squeak they would need to be replaced. If you would like any further information please call me. I am the service manager at Waconia Ford and want you to know we appreciate your business and would never intentionally mislead you. Josh Artmann 952.442.4411 or jartmann@waconiaford.com


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  • 2012 Fusion. BE CAREFUL

    I purchased a 2012 Ford Fusion from Waconia Ford on May 27th, 2016. I was told at the time of purchase that my car came with a 30 day bumper-to-bu...


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    I purchased a 2012 Ford Fusion from Waconia Ford on May 27th, 2016. I was told at the time of purchase that my car came with a 30 day bumper-to-bumper dealer warranty. With that information I let my guard down a little. I thought, "I'm covered, if after I drive the car for a few days and I discover a problem, I'll bring it back and they will take care of it. WRONG!!!! About 2 hours after taking delivery of the car I discovered a problem with the passenger side seat track. I promptly reported the problem to my sales consultant, Scotty Lillenthal, and he instructed me to bring the car in to be looked at. In the mean time the inside driver's door latch broke. I returned my car to Waconia Ford on 6-22-2016 (within the 30 day warranty period) to have these problems addressed. I was informed by Ashley Read (very nice, friendly, and helpful person) in service that the warranty would cover the door latch ($45 part + labor), but that their warranty would NOT cover the faulty passenger side seat track ($950 part + labor. Total quoted cost of repair, $1,245). The used car department volunteered to contribute $300 to the cost of the repair, which still leaves me with a $945 bill to fix a problem that existed BEFORE I bought the car!! I told them I would fix the problem myself with used parts and they gave me a check for $150 to put toward the repair parts. Just because they tell you the vehicle is covered by a 30 day dealer warranty, DO NOT assume that you are safe. When purchasing a used vehicle from Waconia Ford, CAREFULLY inspect EVERYTHING, and do not expect this "30 day warranty" to cover you for anything. Maybe it will, but maybe it won't.

    Does not recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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