Reviews
Easy peasy with these fellas at thier farm of cars on
Easy peasy with these fellas at thier farm of cars on Ailine blvd in portsmouth
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Such patient people!
Such patient people! Tim was willing to work with me throughout the summer and help me bring my Malibu home! 100% recommend Auto city.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the business and the kind words for Tim.
If I could give zero stars, I would.
If I could give zero stars, I would. This dealership flat-out misrepresented the car they sold me. The listing bragged about the “premium Bose audio system” in not one, not two, but three separate places. After driving 18 hours round trip to buy it, I discovered the audio system doesn’t even work. The amp is clearly blown, meaning what they advertised simply wasn’t true. When I reached out, their only “solution” was beyond insulting: they told me to drive another 18 hours back, pay them to fix the system that they falsely advertised, and then drive another 18 hours to pick it up. Completely unreasonable. When I pushed back and mentioned I’d be forced to go to the BBB if they wouldn’t make this right, the salesman immediately cut off communication, claiming I “threatened” him. Now they refuse to respond at all. This is scammy, unprofessional behavior at its worst. They’re happy to take your money, but the second there’s a problem they vanish. If you value honesty, integrity, or even basic customer service, avoid this place at all costs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I am so sorry for any experience that was anything but a perfect 10. We here at Auto City strive to offer an exceptional buying experience to all of our customers. I have reviewed your information and it appears you are about 4 hours away in the State of North Carolina. I have reviewed all your paperwork and it looks like you declined service and roadside assistance plan that would allow us to get the car brought back in for service. I have reviewed communications between you and our sales team and it looks like we attempted to offer a free service for you ( customer sat repair) but you became aggressive and threatening so we had to respectfully stop engaging. I am so sorry the radio stopped working after you purchased the car. We attempted to assist but could not do so in a respectful and professional manner.
Tim was awesome and willing to help any way possible will
Tim was awesome and willing to help any way possible will definitely be back for my next vehicle purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much!
Matt was simply the best!
Matt was simply the best!!! Bought our car from out of town and he made the process easy and straightforward. He even went out of his way to address an issue to make things right and be sure we were fully satisfied. Highly recommended!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tim was fabulous and the lady that does the financing and
Tim was fabulous and the lady that does the financing and gets all the paperwork is amazing
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much
Fast and Easy.
Fast and Easy. Emailed them about the car, got an email back quickly, made a quick phone call and filled out the credit application, and got approved and the next day I went and bought the car. Simple, Quick, and Easy. Definitely would recommend and shop here again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
AWESOME! Thank you so much.
The people at auto city were amazing and very patient
The people at auto city were amazing and very patient with me and my family even let my daughter play with their toy cars to keep her occupied while we handled the business at hand. They were also very welcoming and straightforward. Would definitely recommend for anyone looking to buy a vehicle. Both Matt and Tim were amazing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much. We strive for a hassle free experience ( No Pressure, No Haggle and No Gimmicks) and WE LOVE CHILDREN.
The service was excellent and it didn't take long to get
The service was excellent and it didn't take long to get everything done . Thanks to the team with the service that was provided .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you!
Awesome people everyone is so helpfull ,answered every
Awesome people everyone is so helpfull ,answered every question I had and , get this they don't xxxxxxxx you around !!!! In and out !! Definitely recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
thank you