Reviews
great service
the friendly and helpful attitude of Doug Stansberry, who was my service advisor tis time. I have dealt with many different service advisor and each on has been superb
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, we are truly grateful for this awesome review! We are thrilled that Doug was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Best, Pat Sutter, President and General Manager, 612-821-2777, psutter@borton.com
Fith car as smooth as the first.
We have always had a great experience working with Borton and Andy is superb at his job. My third or fourth car with him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David, thank you very much for taking your time to leave us a great review! We are pleased to hear you had a great experience with Andy at Borton Volvo! If there is anything else we can do for you, just give us a call! Kind regards, Pat Sutter, President and General Manager, 612-821-2777, psutter@borton.com
Professional service
Mike came outside immediately to greet me and take my keys since the service center was full. He called me with a rundown of repairs before I even arrived at home. Car was ready and clean on time at 4:00. Excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the feedback, Georgia. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Warm regards, Pat Sutter, President and General Manager, 612-821-2777, psutter@borton.com
Satisfied
The service rep was informative and positive. The team was also helpful for accommodated my timing as well. I can always count on Norton Volvo.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the review, Peter. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Best, Pat Sutter, President and General Manager, 612-821-2777, psutter@borton.com
150k maintenance
Online appointment scheduling is succinct. Great follwup call to discuss prices and work to be accomplished and representative had reviewed my maintenance history. I appreciate that effort. Checking in is always highly efficient. Excellent loaner vehicle. Excellent progress updates and advice on additional work needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeffrey, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best, Pat Sutter, President and General Manager, 612-821-2777, psutter@borton.com
Great sales service and car inventory options
As usual, unparalleled service and attention from sales representative, Andy Jensen. He provided guidance and an opportunity to test drive multiple vehicles available.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business and this review, Peter. I am happy that Andy was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Best, Pat Sutter, President and General Manager, 612-821-2777, psutter@borton.com
Service
Timely and communication , however still need work on coordination on things that are promised when buying and charged for these services
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind and honest review of Borton Volvo, Arunabh. We always appreciate any feedback. It was a pleasure to do business with you and we hope to see you again in the future! Regards, Pat Sutter, President and General Manager, 612-821-2777, psutter@borton.com
Exceeding expectations, again!
Very knowledgeable and friendly service associate offered a free rental while my car was having it's lengthy 90K service performed. Nice touch! Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, John! We're glad to hear that our team was friendly and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Pat Sutter, President and General Manager, 612-821-2777, psutter@borton.com
Excellent Service at Borton
We really appreciate working with your staff, especially Dan Keiser, who always provides us with excellent service. Your estimates on the cost of repairs are always accurate and you always fix the problem the first time the car is brought to you. To a large degree, the reason we own two Volvos is because we have confidence in your shop.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Melissa and Brian, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Best, Pat Sutter, President and General Manager, 612-821-2777, psutter@borton.com
Great service
Friendly, thorough, the customer service personal were very knowledgeable and the customer service was outstanding. They listened to my concerns asked questions to make sure they understood my needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Susan! We're glad to hear that our team was friendly, and knowledgeable! We strive to provide outstanding customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Kind regards, Pat Sutter, President and General Manager, 612-821-2777, psutter@borton.com