Reviews
Anthony was great, very professional service. It’s great...
Anthony was great, very professional service. It’s great to have people like Anthony to be the face of the dealership in front of customers
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Yousef725. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. I am so happy to hear you thoroughly enjoyed your service experience with Anthony! We agree he greatly represents the face of the brand and its excellence. We appreciate your business and look forward to working with you again soon. Have a great day.
Shawn was great to work with in the service Dept. He was...
Shawn was great to work with in the service Dept. He was very pleasant, accommodating and efficient. The new Subaru building is beautiful and the outdoor patio is fabulous!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi RDMORAVEC. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Excellent to hear Shawn took fantastic care of you and you thoroughly appreciated the new Subaru accommodations. We appreciate your business and look forward to working with you again soon. Have a nice Labor Day Weekend.
Very kind and polite young man. He paid attention to all...
Very kind and polite young man. He paid attention to all of my requests and he made sure everything was completed properly. He even escorted me out to my car and double checked . He was very helpful and even programmed my latest phone number. I have always been well taken care of each time I have come in for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi JOELLE SAWVEL. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. I am so proud to hear that Shawn provided quite a stellar and all-around wholesome service experience for you while you were in. We appreciate your continued loyalty and look forward to providing many more years of excellent service. Have a wonderful Labor Day Weekend.
After an initial miscommunication (at previous service...
After an initial miscommunication (at previous service visits) about the kinds of service coverage we have, we were credited for overpaying. Everything was explained well by Nhu. I appreciate her friendliness and efficiency.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi SHARONKCB. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Sorry to hear this happened. Very glad to hear Nhu took the time to go over your service history and properly credited you back. We appreciate your patronage and look forward to working with you again soon. Have an excellent Labor Day Weekend.
Prompt, amazing service. They always ask before doing...
Prompt, amazing service. They always ask before doing further services. Nice waiting room with great snacks and coffee. Staff is very polite and accommodating.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jillian W. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. To uphold genuine trust and proper communication with our clients, we definitely ensure our clients are aware of costs before proceeding with any services as transparency is a very integral part of our service processes. Very happy to hear that your experience with Shawn went very well! We appreciate your business and look forward to working with you again in the future. Have a great Labor Day Weekend.
Love this dealership! The service department is...
Love this dealership! The service department is professional & courteous, and never tries to upsell services that are not needed. I keep my cars for an exceptionally long time, and they help me set an affordable plan and timeline to keep it running which helps to avoid big expensive breakdowns.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi MBF. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very happy to hear that your overall service experiences with us have been wonderful! We appreciate your loyalty and look forward to working with you again soon. Have a magnificent Labor Day Weekend.
I spent over a $1000 for a set of tires my 2014. It...
I spent over a $1000 for a set of tires my 2014. It occurred to me that I got no paperwork then or yesterday. Acceptable?
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Good afternoon Mr. Brockman, I apologize if there was some miscommunication issues with the service paperwork. We reviewed the surveillance footage from your visit and we did provide you with a copy of the paperwork while checking out. Again I apologize if something was not explained in regards to this. We are happy to send out another copy to the address on file. Thank you for contacting us.
The service team members are very friendly and helpful....
The service team members are very friendly and helpful. I was very grateful for the respectful and attentiveness of Anthony for all the time I talked to him. Regarding Mary, I was stacked on the road for the reason that the fob key was not starting my car. He was there with me via the phone to walk me through what I need to do to fix the issue. I appreciated his help and patience. Thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Dawit. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Quite pleased to hear that both Anthony and Mory provided such fantastic service for you! We appreciate your business and look forward to working with you again soon. Have a great Labor Day Weekend.
Everyone is courteous and friendly but service is very...
Everyone is courteous and friendly but service is very slow. I entered in the garage thru the “ExpressLane at 1230 and did not get my car back until 250 pm. That is not express service. I tried to make an appt before arriving and was tol you do not take any appts for oil change. Very frustrating!
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi Peggy. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent service experience. I’m sorry to hear your recent visit took longer than expected. If there are additional services that need to be completed on top of your original requested services in the Accelerated Service lane, this does subsequently affect the original estimated time to completion to a longer time. Our advisors do inform clients whenever potential delays will occur due to adding on additional services. I do apologize if there was an oversight and miscommunication about the additional time and will practice my due diligence remind our team how imperative timely and concise communication with our guests is a priority to providing a positive experience. I appreciate your feedback and hope your next visit goes better. Take care and be well.
Thank you for responding. Hopefully next time will be better.
My reservation via the web site did not show up on their...
My reservation via the web site did not show up on their computer, but they did not miss a beat in providing me service. Well done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Rjohnson25. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very sorry to hear there was a system error with your appointment, I will be sure to pass this along to our IT department to further investigate. However, I am pleased to hear Randy provided an exceptional experience while you were in. We appreciate your business and look forward to seeing you again soon. Have a wonderful day.