Reviews
Service very poor.
Service very poor. Charged $180 upfront 'diagnostic fee' then claimed could find nothing wrong. I would NOT ever go here again for service work. Rep was also surly. Years back they had very professional and capable employees, but apparently no longer.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Slow to get back to me.
Slow to get back to me. Vehicle price was over MSRP. Terrible trade in values.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Jeremiah W.
Jeremiah W. was amazing I never had to stand in line or wait as soon as I walked into the door I was help..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Great Service
We worked with Brian to get a 2015 Kia for our college age daughter. Well unfortunately our plans changed with my wife’s vehicle and passed on the Kia. Brian understood and pointed us out to another Walker dealership and even brought us over there. Needless to say, we drove home a new Suburu that day! Thanks Brian!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
HORRIBLE!! DONT BUY THE WARRANTY!
Had my vehicle in twice for the same issue. Said they would cover the rental-it was in for 2 wks when I went to pick up they charged me, when I challenged they took it off but said they will never give me a rental again. I have the Walser warranty which states a rental is included (for 5 days) however this was the second time my car was in for the same issue and this time it left me stranded after I was told the first time the lights meant nothing and I could keep driving it. They obviously meant something they couldnt figure it out so they had a GM tech come out to look at it, it say one week in their lot waiting for someone and then they tried to charge me a rental for something they couldnt fix.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Jeremiah Whittlef
Jeremiah W. was amazing. He was the most knowledgeable car salesman that I have ever worked with. He knew everything about the Acadia that we purchased and made the whole experience fun. I highly recommend Walser GMC and Jeremiah. Thank you!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Used car
Jeremiah was our salesman. Told him what we were looking for and price and he got us what we wanted. Very honest and upfront. Highly recommend Jeremiah.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mr. thophap Hoang
All managers are need to go to communication class. Very poor communicatio.
- Customer service 2.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeremiah Whittlef
Jeremiah Whittlef was excellent to work with. He was the most informative with the many questions we had. He was a one man stop for everything from trim packages to setting up the electronics for us. He washed it, filled it with fuel last minute and did all the financing. Its an amazing Vehicle! Thank you Jeremiah!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jeremiah Whittlef was the most informative salesman I've
Jeremiah Whittlef was the most informative salesman I've meet. No pressure and honest. See this great man for a vehicle! We were a walk in and he took the time to meet our needs even though he had other engagements. We were out of town and looking to buy today. We love our Denali! Thank you Jeremiah!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
