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Route 46 Auto Inc.

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (213 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (213 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Route 46 Auto Inc. from DealerRater.

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Salesman was great.. followed up and had solid information..would deal with them again… courteous

Salesman was great.. followed up and had solid information..would deal with them again… courteous

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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As anyone knows, the stress and time that goes into finding a used vehicle. From my first stop to see the car, Erik was accommodating, and there was no pressure. It took a couple of days to see some other similar vehicles and found our way back to this one. Test drove it with Erik and enjoyed his knowledge and personality, and did not feel rushed. A small down payment to hold the vehicle while doing the finance paperwork. Easy and quick process, and Rob, the finance guy, understood our parameters and helped us get there. The no hidden fees was a big plus to know our exact costs. Where these guys really shined was when we ran into insurance quote issues. They couldn’t be more understanding, giving us the time to work through it and offering to help where they could. Definitely consider them when shopping for a vehicle.

As anyone knows, the stress and time that goes into finding a used vehicle. From my first stop to see the car, Erik was accommodating, and there was no pressure. It took a couple of days to see some other similar vehicles and found our way back to this one. Test drove it with Erik and enjoyed his knowledge and personality, and did not feel rushed. A small down payment to hold the vehicle while doing the finance paperwork. Easy and quick process, and Rob, the finance guy, understood our parameters and helped us get there. The no hidden fees was a big plus to know our exact costs. Where these guys really shined was when we ran into insurance quote issues. They couldn’t be more understanding, giving us the time to work through it and offering to help where they could. Definitely consider them when shopping for a vehicle.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Worst experience ever. Was told the car was being detailed the day before and they confirmed that it would be back for me to test drive the following day at 12 pm. I arrived at 12:15 and was told that the guy I spoke to was not there and he would be back soon and he would pick up the car that was only a mile and a half away. They kept me waiting almost 2 hrs. When the car finally arrived the entire drivers seat was torn wide open in the middle exposing the foam and it was wet. The seat belt was also wet. He said you have to put the key in the glove box in order to start the car. My daughter and I both said at the same time we are out and left. Total waste of time with a total of 2 1/2 hours drive time and 2 hours to wait for a car that was garbage. And in the photo`s of the drivers seat it was not ripped.

Worst experience ever. Was told the car was being detailed the day before and they confirmed that it would be back for me to test drive the following day at 12 pm. I arrived at 12:15 and was told that the guy I spoke to was not there and he would be back soon and he would pick up the car that was only a mile and a half away. They kept me waiting almost 2 hrs. When the car finally arrived the entire drivers seat was torn wide open in the middle exposing the foam and it was wet. The seat belt was also wet. He said you have to put the key in the glove box in order to start the car. My daughter and I both said at the same time we are out and left. Total waste of time with a total of 2 1/2 hours drive time and 2 hours to wait for a car that was garbage. And in the photo`s of the drivers seat it was not ripped.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Recently picked up a Volvo. Drives great. The guys at the car lot were very helpful, and worked with me. Definetly recommend buying from here. Eric is great

Recently picked up a Volvo. Drives great. The guys at the car lot were very helpful, and worked with me. Definetly recommend buying from here. Eric is great

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very poor customer service !!! Never return phone calls. Would never recommend them to anyone . Zero follow up and promises for return calls never happen. See others that have left very poor results

Very poor customer service !!! Never return phone calls. Would never recommend them to anyone . Zero follow up and promises for return calls never happen. See others that have left very poor results

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
1.0
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Leased 22 JGC overland. Roof leaked from day one. They had it almost 2 weeks. They took carpet out and cleaned everything since I’m sure not first time it leaked. First highway trip floor and console reached over 150 degrees. They obviously didn’t put everything back right. Brought back in after wildwood trip from the heat. They had another 2 weeks said they fixed but wouldn’t give me detailed repair receipt. Phone calls later still would not give it. Went to Virginia last week and same problem. Had ac on full blast and windows open in the rain to make it home because of heat and fumes and 6 hour trip. Called dealer again and manager didn’t want to talk to me for the 3rd time. This dealer is terrible. I have pics and flit images showing the heat. The dealer took out carpet and whatever else and never put it back right. My kid burnt his hand reaching for his thermos under seat and burned his hand in metal seat frame that was over 150 degrees. Dealer gave car back to me for latest trip and didn’t fox a thing. Have flir images of that too. They won’t give me repair receipt because they know they messed up.

Leased 22 JGC overland. Roof leaked from day one. They had it almost 2 weeks. They took carpet out and cleaned everything since I’m sure not first time it leaked. First highway trip floor and console reached over 150 degrees. They obviously didn’t put everything back right. Brought back in after wildwood trip from the heat. They had another 2 weeks said they fixed but wouldn’t give me detailed repair receipt. Phone calls later still would not give it. Went to Virginia last week and same problem. Had ac on full blast and windows open in the rain to make it home because of heat and fumes and 6 hour trip. Called dealer again and manager didn’t want to talk to me for the 3rd time. This dealer is terrible. I have pics and flit images showing the heat. The dealer took out carpet and whatever else and never put it back right. My kid burnt his hand reaching for his thermos under seat and burned his hand in metal seat frame that was over 150 degrees. Dealer gave car back to me for latest trip and didn’t fox a thing. Have flir images of that too. They won’t give me repair receipt because they know they messed up.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
1.0
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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When someone tells you to STAY AWAY from this place. I SUGGEST THAT YOU PAY ATTENTION. This place was a NIGHTMARE FROM THE WORD GO. I ended up losing just under a thousand dollars.

When someone tells you to STAY AWAY from this place. I SUGGEST THAT YOU PAY ATTENTION. This place was a NIGHTMARE FROM THE WORD GO. I ended up losing just under a thousand dollars.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
1.0
Overall facilities
3.0
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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John Carmona sold me a lemon car. In less than a year the car isn’t working anymore. He did not even care. Poor quality and of honesty in this person and business

John Carmona sold me a lemon car. In less than a year the car isn’t working anymore. He did not even care. Poor quality and of honesty in this person and business

Rating breakdown (out of 5):
Customer service
3.0
Buying process
4.0
Quality of repair
1.0
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Robert did a great job helping me to get my car really nice guy help me to get a low payment on my car thanks Robert for helping me

Robert did a great job helping me to get my car really nice guy help me to get a low payment on my car thanks Robert for helping me

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Pretty decent service. glad to go there again. Very warm and friendly people. They inspected everuthing about the car and explained to me the pros and cons.

Pretty decent service. glad to go there again. Very warm and friendly people. They inspected everuthing about the car and explained to me the pros and cons.

Rating breakdown (out of 5):
Customer service
4.0
Buying process
5.0
Quality of repair
4.0
Overall facilities
—
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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