Feldmann Imports

This is my 3rd Mercedes from Feldmann Imports over the last 15 years. Tess in service is relatively new but has the knowledge of a much more experienced service rep and is terrific to work with. Don in sales has 32yrs with Feldmann and that alone speaks volumes! This dealer is worth stopping in at and giving them an opportunity to earn your business.

Very professional and high quality. Easy to get appointments. Service advisors are friendly and knowledgeable.

Rich was very fast, focused, clear, responsive, and great negotiator. Great salesman! Thanks again! Oh, great facility as well.

Feldmann service is top notch. Their service advisors and technicians are very competent. They get the job done right the first time.

If you want to enjoy the car buying experience, this is your dealer. Matt, and Taylor in sales, Jor in finance, and everyone else there were beyond amazing. I purchased one of the least expensive vehicles there, and was treated like the owner of the dealership. I have never felt more welcomed, and respected. Thank you guys!!

I purchased 4 cars in the last 5 months at Feldmann Imports. Devin was fantastic and integral to closing the deal for me. He patiently worked with me for days to get to the vehicles that I wanted within my budget. By the time I finished there, most of the staff knew my name and made me feel welcome. Everything flowed seamlessly and I was extremely happy with the outcome.

We own two Mercedes vehicle- one newer and one older car to Feldman Mercedes for routing Service A oil change. What should have been simple turned into a nightmare. During the service, they broke a part on our vehicle. When we reached out to dealership management Jim Machemeh| to address the issue, the customer service was horrible- dismissive, unhelpful, and unwilling to take responsibility. We were treated like a problem instead of valued long-term customers. Because of how poorly this was handled, we escalated to Mercedes-Benz USA They reviews the situation and instructed us to take the car to different Mercedes dealership. That dealership immediately took care of us, providing excellent customer service and even documented the damage with photos, video - that clearly showing that Feldman Mercedes caused the issue. Mercedes- Benz USA ultimately paid for the repair due to the evidence. This was a very disappointing and frustrating experience, especially for loyal Mercedes owners. We will never return to Feldman Mercedes and strongly ution others to think twice.

I had a great experience with Feldman Mercedes Imports, working with Matthew Sack for leasing my car.

Had a great purchase experience with Quincy who actively listened to my needs and feedback and was able to target the perfect car for me with pinpoint accuracy. No pressured sales tactics, just engaged conversation. The sales processing was very streamlined and efficient. I couldn't be more pleased - Quincy and Feldmann for the win!

I recently purchased a used 2020 Mercedes GLC AMG 63 with 39,000 miles (beautiful, powerful SUV). A week ago, the car heat gauge went red and told me to pull over as the car was over heating. I mentioned that when I brought the car in for service. The car needed a new coolant thermostat. The total cost was an absurd $3,657.98. The parts cost $1,117 and the labor was $2,400.88. Assuming the labor took 8 hours (which is generous), the hourly labor rate comes to $300.11/hr. On top of that, they charge 3% additional if you use a credit card to pay. Not sure how this place stays in business. Needless to say, I will be taking my car to a local import car specialist not named "Mercedes" in the future.