Reviews
Great Product and Sales/ Product representative !
Umair Ibrar, in front sales! Very professional , explained everything clearly. I would buy another car from Him on my next purchase. Having worked in business, I could see him in the finance department or Management . Best to you Umair and Toyota.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Great service. Great costumer service……………………………..
They always have the best specials and everyone it’s very friendly and knowledgeable. Easy to make appointments for services. And very clean facilities
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Elgin Toyota staff are fantastic to work with.
Elgin Toyota staff are fantastic to work with. Mike and Imran made buying my car a enjoyable experience. Love the staff and love my car!!@
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Great service
Amazing customer service and great facilities . Quick and knowable! Darrell was great! Took care of everything super fast . Was in and out in an hour
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Great service and follow up
Our salesman, Burim, did a great job of answering our questions, and also following up after our purchase of our new 2024 Camry Hybrid
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Audrey, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Burim's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Great service
Brenden was very professional. Quick service and provided me details about how my car’s review went and what I’ll need done in the future
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Needs improvement
It was a pleasure dealing with Cameron. However I think your technicians could improve their service. Besides the fact that not everything has been fixed there are a couple new problems. I appreciated the minor detailing but they also vacuumed up the little felt cover at the bottom of the cup holder behind the brake handle. This was an original part of the car and is now missing. Also now one of the headlights is out and the dashboard lights were not completely fixed. I cannot see the gear shift indicators or fuel gauge or warning gauge. They are still unlit.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Connie, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Fantastic Service, great facilities
Elgin Toyota is always staffed by professionals who are very pleasant, very speedy, and welcome customers with a fantastic guest area with plenty of room to spread out and be on private calls.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Fast service and friendly staff!!
Everything about Elgin Toyota is great. I drive 20 miles from Chicago to have my 4Runner serviced at Elgin Toyota. Friendly staff, Taylor is wonderful, and the service is always performed quickly. It’s a first class operation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
105k Service
Friendly staff and quick service. More work was needed as the suspension is making noise, and I was provided an estimate. I declined the work because we are considering buying a newer car and didn’t want to spend more money on this one unless we plan on keeping it for another few years. There was no pressure to do the additional work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dennis, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027