Reviews
The people at Elgin Toyota are honest and professional.
The people at Elgin Toyota are honest and professional. In this crazy car market there are a lot of strange things going on, but there was none of that here. They helped me find the right car at a great price and without any pushy sales tactics. I was glad to do business with them and hope to again in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this review. We are very happy to hear that we could help service your automotive needs. If there is anything more we can do for you, please feel free to contact us anytime! Take care. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
"I love the attention to detail in the interior of my
"I love the attention to detail in the interior of my Toyota. The comfortable seating and modern amenities really make it feel like a luxury car."
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this amazing review! We really appreciate your business. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
I appreciated the transparency of this online motor
I appreciated the transparency of this online motor website. They provided detailed information about each car's history and any issues, so I
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Delivery, Processing Fee & Handling Fee
We purchased Highlander XLE from Elgin Toyota. The MSRP total included the delivery, processing and handling fee of $1,120.00 (they gave us a $245.00 discount) but still had to pay the balance. When we questioned salesperson Girish and manager Moe both said the buyer has to pay and we paid. Later, we called two other Toyota dealerships and both dealers confirmed that since the MSRP total includes the delivery, processing and handling fee they will not charge the customer. We lost the trust we had in Elgin Toyota and it will be hard to buy another car or recommend them to someone else.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845
2018 highlander
Pleasant visit, bought a highlander. High volume dealer so it took a while from start to finish. Enjoyed working with Girish and Imran, they were very friendly and got it done. Made the numbers work and didnt rush me by any means. I'm glad there was not a manager putting on a show and screaming at his team about how the price was too low. I'm very glad that didnt happen, that would be a total turn off.
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- Buying process —
- Quality of repair 4.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're truly humbled by your kind words. Girish and Imran truly are outstanding members of our team who, like all of our employees, are dedicated to providing a vehicle-buying experience that exceeds their expectations. We hope you're enjoying your new Highlander, and we look forward to seeing you again soon! Sincerely, Jenni - CSI@BLAUTOGROUP.COM - 847.628.2845.
Great experience!
We traded in our 2011 Prius for a 2014 Prius V. Erica was great to deal with to help achieve a great online deal. Girish was very friendly and made the buying process a pleasure. Carlos was able to work with us to stay on budget. Everyone went out of their way to make us feel comfortable and actually excited to purchase a car instead of stressed. I would definitely recommend Elgin Toyota for your next purchase!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We visit Elgin for two RAV4 XLE last week. By showing...
We visit Elgin for two RAV4 XLE last week. By showing them e-quota pricing from another dealer, Elgin always beat the price. We are actually very satisfied with this buying experience. Bob is a very professional sales manager, he promise us he will give us the best price ever and he did it. Special thanks to Girish who is very kind salesman, instead of keeping sell us their extra service and warranty, he gave us a lot of useful suggestion during this buying experience. Jose is a smart guy, most of our finance negotiations are spent with him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car