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Howard Bentley Buick GMC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (402 reviews)
2017 state dealer award
View 2 awards
2017 state dealer award
2017 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Howard Bentley Buick GMC from DealerRater.

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Oil Change

I always come to Howard Bentley for service. However, this is the second time the technician has forgot to reset my remaining oil life percentage. It's not hard to do and I can reset it myself. It's just a nice touch. I love shopping here and will always buy and trade with Howard Bentley

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Review

Always great service and customer satisfaction. Thank you Howard Bentley!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Why pay big city prices?

After attempting to get the best price I could from the GMC dealers in the B'ham area I decided to look elsewhere. On the internet I found the best customer service, best prices and greatest bunch of people around. Albertville, AL. Howard Bently GMC Dealership. Do your homework, look all around then check these fellas out (or just listen to me and go to them first).. Ask for Jared and tell him Billy sent ya. I'll be heading back up there in a couple of years for my wife's new SUV, and then again when my kids are ready for theirs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mediocre experience. Won't be back.

They tried to make you feel like they were doing you a favor by talking to you

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Poor to zero support after hours

Howard Bentley talks about how important customer service is, but you couldn't tell it.. Heaven help you if your car needs help after hours, nobody can be bothered to make even the smallest decision

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Mister

Great service. This is what I have come to expect here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service as always......

Servise was GREAT as always...Taking the oil change bay out seemed to slow the overall service down, but still the best service department around.....Thanks...James Taylor

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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AMAZING!!

I have never bought a car from a dealership that is as friendly as Howard Bentley. They provided fast service and I couldn't ask for a better experience. I will be a repeat customer for sure!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Controls Engineer

I enjoyed the car buying experience at Howard Bentley. They didn't have the color I wanted on the lot buy got me one in one day. It was just what I wanted. Howard Bentley was also less expensive on my vehicle than other dealers that we had shopped at.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Taylor

Best customer service around for service and sales. Can't beat their pricing either!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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