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Howard Bentley Buick GMC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (402 reviews)
2017 state dealer award
View 2 awards
2017 state dealer award
2017 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Howard Bentley Buick GMC from DealerRater.

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Howard Bentley Buick GMC

I had hail damage to my new Buick Encore. The Estimated repair time was 4 days. I had my car back in 2 days. They are well organized an have a great professional customer service team. I always get great service and would recommend them to my friends and others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Howard Bentley Buick GMC!

GMC Acadia

Really friendly dealer ship!! They had lots to choose from on the lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We want all our clients to have a comfortable and stress-free experience with us! We look forward to your next visit! Take care!

Awesome experience

They were amazing, easy to work with and the lowest price in a 100 mile radius!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for choosing Howard Bentley Buick GMC as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great Experience!

My experience was great! I would recommend Howard Bentley to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi there, thank you for taking the time to leave a review for us at Howard Bentley Buick GMC. We're happy we could meet your expectations!

Blake

Great experience. Greg and Hannah were terrific. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Howard Bentley GMC, 2018 Sierra SLT Z71

I had a really great experience with Howard Bentley GMC. My salesperson Jeremy was very knowledgeable and helpful during the process. I also worked with Oscar in finance, and he made everything very easy. I would definitely recommend this dealership. I believe their value was top notch at a unbeatable price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

Hassle free buying experience

Anxiety free buying experience. The staff was professional and personable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dishonest Business

Good luck.. they low balled my trade and then after trying to get me to pay more and extend terms because the lowest interest rate they could get was 5% for 72 months. They don't give you a detailed offer with the price, trade value and fees listed so after 2 hours of negotiations I still didn't know what they wanted for the final financed amount. I finally left and looked at America's First's rates which are far below 5% so I called the salesman to ask the final out the door price and was told $41k after down payment and without financing through GM. I texted again this morning to confirm this and was told the same thing. I went and got preapproved, called to put down a deposit in the truck to pick it up Saturday and the salesman said that he messed up and it would be $45k instead. I have called twice to talk to a manager and have not received a call back yet. Shady people.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hello Michael, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (256) 455-0755 so we can work towards a resolution.

New 2018 Acadia purchase

I thought the team was great at Howard Bentley GMC, I live 5 hours away from the Dealership and they made it very easy, going above and beyond, to find what I was looking for..The delivery guys were great as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Susan

I went in with a payment budget and was able to get a SUV within my price range.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi there, thank you for taking the time to leave a review for us at Howard Bentley Buick GMC. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!