Reviews
Excellent service and quick turnaround.
Excellent service and quick turnaround. Katie is the consummate professional…smart, efficient and super nice to work with. Would recommend.
Excellent service and quick turnaround.
Excellent service and quick turnaround. Katie is the consummate professional…smart, efficient and super nice to work with. Would recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Steph, we are grateful for your recommendation of Katie and we will be sure to let her know that she made your visit positive and memorable! Thank you from the entire team at Tom Wood Nissan! See you on your next visit!
Tom Wood Service department was, professional, courteous,
Tom Wood Service department was, professional, courteous, swift and accommodating. There was a problem out of their control, they did what they could do that I could drive my car safely until the replacement tire comes in.
Tom Wood Service department was, professional, courteous,
Tom Wood Service department was, professional, courteous, swift and accommodating. There was a problem out of their control, they did what they could do that I could drive my car safely until the replacement tire comes in.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear our team here at Tom Wood Nissan went above and beyond to assist you! Your safety is important to us, and we're glad we could help.
Never used a better dealership!
Never used a better dealership! Katie in service helped me with everything I had questions about! Michael my sales man made the buying a new vehicle very easy! My overall experience was wonderful!
Never used a better dealership!
Never used a better dealership! Katie in service helped me with everything I had questions about! Michael my sales man made the buying a new vehicle very easy! My overall experience was wonderful!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your confidence in our team and your business! Katie and Michael will be delighted to hear from you. See you again down the road at Tom Wood Nissan!
Another terrible experience at this dealer’s service
Another terrible experience at this dealer’s service department. I set an appointment online at 3:15 to discuss the tires I purchased there 2 years ago that now need to be replaced. When I get there, I’m told by a service representative that the service manager will be back in a few minutes so I wait. An hour later, I’m asking where the manager is and am told he never planned on coming back. So, instead of checking to see where the manager is the representative made me wait an hour when I could have been doing more productive things. This place’s service department, representatives, and manager are a joke. Don’t waste your time or money there as they certainly don’t care about doing right by their customers.
Another terrible experience at this dealer’s service
Another terrible experience at this dealer’s service department. I set an appointment online at 3:15 to discuss the tires I purchased there 2 years ago that now need to be replaced. When I get there, I’m told by a service representative that the service manager will be back in a few minutes so I wait. An hour later, I’m asking where the manager is and am told he never planned on coming back. So, instead of checking to see where the manager is the representative made me wait an hour when I could have been doing more productive things. This place’s service department, representatives, and manager are a joke. Don’t waste your time or money there as they certainly don’t care about doing right by their customers.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Rob, I'm truly sorry to hear about your frustrating experience with us. It's disappointing to know that we let you down. We take all customer feedback seriously and would appreciate the chance to make things right for you. Please contact me at your earliest convenience so we can address any concerns or issues that need attention. Thank you, Gary Adams - Service Manager - 317-688-6024
If you’re truly sorry, pick up the phone and stop being a coward.
Best service of any car dealer I have ever had.
Best service of any car dealer I have ever had. Love my car . Rides well. My passenger always says comfortable ride.
Best service of any car dealer I have ever had.
Best service of any car dealer I have ever had. Love my car . Rides well. My passenger always says comfortable ride.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Linda, for sharing your feedback about Tom Wood Nissan! Enjoy your new car.
Another terrible dealer experience.
Another terrible dealer experience. Bought four Hankook tires 2 years ago and tread depth is only 29k miles and the tires need to be replaced, however, this dealer is not honoring the manufacturer’s tread warranty of 65k miles. When the tires were originally purchased, all I received was a receipt. No pamphlet or sheet covering the tread depth warranty. Will never do business with Tom Wood and recommend you don’t either.
Another terrible dealer experience.
Another terrible dealer experience. Bought four Hankook tires 2 years ago and tread depth is only 29k miles and the tires need to be replaced, however, this dealer is not honoring the manufacturer’s tread warranty of 65k miles. When the tires were originally purchased, all I received was a receipt. No pamphlet or sheet covering the tread depth warranty. Will never do business with Tom Wood and recommend you don’t either.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Rob, I'm truly sorry to see that our team left you with such a negative impression of our dealership. We run our business with a commitment to excellent customer service, so this is very disappointing to see. If you would be willing to have a more detailed discussion about your particular claim, I'd be more than happy to speak with you. We'll use this as an opportunity to ensure better consistency in our approach moving forward. You can reach me at any time. Thank you, Gary Adams - Service Manager - 317-688-6024
I set an appointment online at 3:15 to discuss the tires I purchased there 2 years ago that now need to be replaced. When I get there, I’m told by a service representative that the service manager will be back in a few minutes so I wait. An hour later, I’m asking where the manager is and am told he never planned on coming back. So, instead of checking to see where the manager is the representative made me wait an hour when I could have been doing more productive things. This place’s service department, representatives, and manager are a joke. Don’t waste your time or money there as they certainly don’t care about doing right by their customers.
Adrian was very helpful with my visit today.
Adrian was very helpful with my visit today. He kept me informed of progress in the repairs and the cost.
Adrian was very helpful with my visit today.
Adrian was very helpful with my visit today. He kept me informed of progress in the repairs and the cost.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Wendy, keeping our customers informed is our top priority. Thank you for choosing Adrian and the team at Tom Wood Nissan. We appreciate your business!
Katie in service is always amazing!
Katie in service is always amazing! The service is timely and communication is great. The whole team is great, and Adrian is very helpful as well!
Katie in service is always amazing!
Katie in service is always amazing! The service is timely and communication is great. The whole team is great, and Adrian is very helpful as well!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Olyvia, thank you for the review! We are thrilled to hear that Katie, Adrian, and the whole team delivered such a successful service experience. We hope to see you back at Tom Wood Nissan next time!
Ethan in the service department and Justin Rodriguez in
Ethan in the service department and Justin Rodriguez in Sales department are the Best! Phenomenal customer service!
Ethan in the service department and Justin Rodriguez in
Ethan in the service department and Justin Rodriguez in Sales department are the Best! Phenomenal customer service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rod, we're delighted to hear about your stellar experience with Ethan and Justin! We’ll be sure to pass along the kind words to both of them. Thank you for choosing Tom Wood Nissan! Safe travels!
The way that I am always treated keeps me coming back!
The way that I am always treated keeps me coming back!! Erin kept the communication line open from the beginning to end keeping me up on the status of my vehicle.
The way that I am always treated keeps me coming back!
The way that I am always treated keeps me coming back!! Erin kept the communication line open from the beginning to end keeping me up on the status of my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're delighted to hear that the consistent care you receive from our team keeps you coming back! Erin will be pleased to hear your kind words. Thank you for choosing Tom Wood Nissan, we look forward to serving you in the future!