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Tom Wood Nissan

(1,105 reviews)
Visit Tom Wood Nissan
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (866) 837-6672 (866) 837-6672
Used (866) 305-3441 (866) 305-3441
Service (866) 442-1789 (866) 442-1789

Inventory

See all 196 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2006.
Tom Wood Nissan in Indianapolis IN treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Our experienced sales staff is eager to share its knowledge and enthusiasm with you!
Driven to Move You!

Service center

Phone number (866) 442-1789

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

(1,105 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Another terrible dealer experience.

Another terrible dealer experience. Bought four Hankook tires 2 years ago and tread depth is only 29k miles and the tires need to be replaced, however, this dealer is not honoring the manufacturer’s tread warranty of 65k miles. When the tires were originally purchased, all I received was a receipt. No pamphlet or sheet covering the tread depth warranty. Will never do business with Tom Wood and recommend you don’t either.

Another terrible dealer experience.

Another terrible dealer experience. Bought four Hankook tires 2 years ago and tread depth is only 29k miles and the tires need to be replaced, however, this dealer is not honoring the manufacturer’s tread warranty of 65k miles. When the tires were originally purchased, all I received was a receipt. No pamphlet or sheet covering the tread depth warranty. Will never do business with Tom Wood and recommend you don’t either.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Rob, I'm truly sorry to see that our team left you with such a negative impression of our dealership. We run our business with a commitment to excellent customer service, so this is very disappointing to see. If you would be willing to have a more detailed discussion about your particular claim, I'd be more than happy to speak with you. We'll use this as an opportunity to ensure better consistency in our approach moving forward. You can reach me at any time. Thank you, Gary Adams - Service Manager - 317-688-6024

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Adrian was very helpful with my visit today.

Adrian was very helpful with my visit today. He kept me informed of progress in the repairs and the cost.

Adrian was very helpful with my visit today.

Adrian was very helpful with my visit today. He kept me informed of progress in the repairs and the cost.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Wendy, keeping our customers informed is our top priority. Thank you for choosing Adrian and the team at Tom Wood Nissan. We appreciate your business!

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Katie in service is always amazing!

Katie in service is always amazing! The service is timely and communication is great. The whole team is great, and Adrian is very helpful as well!

Katie in service is always amazing!

Katie in service is always amazing! The service is timely and communication is great. The whole team is great, and Adrian is very helpful as well!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Olyvia, thank you for the review! We are thrilled to hear that Katie, Adrian, and the whole team delivered such a successful service experience. We hope to see you back at Tom Wood Nissan next time!

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Ethan in the service department and Justin Rodriguez in

Ethan in the service department and Justin Rodriguez in Sales department are the Best! Phenomenal customer service!

Ethan in the service department and Justin Rodriguez in

Ethan in the service department and Justin Rodriguez in Sales department are the Best! Phenomenal customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Rod, we're delighted to hear about your stellar experience with Ethan and Justin! We’ll be sure to pass along the kind words to both of them. Thank you for choosing Tom Wood Nissan! Safe travels!

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The way that I am always treated keeps me coming back!

The way that I am always treated keeps me coming back!! Erin kept the communication line open from the beginning to end keeping me up on the status of my vehicle.

The way that I am always treated keeps me coming back!

The way that I am always treated keeps me coming back!! Erin kept the communication line open from the beginning to end keeping me up on the status of my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're delighted to hear that the consistent care you receive from our team keeps you coming back! Erin will be pleased to hear your kind words. Thank you for choosing Tom Wood Nissan, we look forward to serving you in the future!

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Adrian was very courteous.

Adrian was very courteous. He explained what was happening and checked on me while I waited for my car. It was a great experience and service.

Adrian was very courteous.

Adrian was very courteous. He explained what was happening and checked on me while I waited for my car. It was a great experience and service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Carol, it's wonderful to hear you were well taken care of by Adrian! Thank you for choosing Tom Wood Nissan and for sharing your support. Safe travels!

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Rating the service department, a 3, however, I decided to

Rating the service department, a 3, however, I decided to buy a new vehicle while I was in for service. Sales experience was excellent. My advice to the service department is to provide better communication on the status of the repair. I had to call several times to check on it when was told I’d receive updates.

Rating the service department, a 3, however, I decided to

Rating the service department, a 3, however, I decided to buy a new vehicle while I was in for service. Sales experience was excellent. My advice to the service department is to provide better communication on the status of the repair. I had to call several times to check on it when was told I’d receive updates.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Don, thank you for sharing your feedback. I'm glad to hear about your positive sales experience! We appreciate the advice regarding communication from our service department and will work on improving this aspect. If there's anything else you'd like to discuss, feel free to reach out. Thank you, Gary Adams - Service Manager - 317-688-6024

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Everyone was very courteous and professional.

Everyone was very courteous and professional. I had a appointment and they got me right in. Everything was fine

Everyone was very courteous and professional.

Everyone was very courteous and professional. I had a appointment and they got me right in. Everything was fine

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with our team! We appreciate your business! -Tom Wood Nissan Service Team

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Always great service been using them for over 10 years.

Always great service been using them for over 10 years. Thanks, Adrian and all service staff.

Always great service been using them for over 10 years.

Always great service been using them for over 10 years. Thanks, Adrian and all service staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're grateful to have you as a Tom Wood Nissan customer, Mike. Thanks for the review!

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Excellent service by adrian great attitude.

Excellent service by adrian great attitude. Overall great service and disposition. Dry proffesion and knowleadgeae

Excellent service by adrian great attitude.

Excellent service by adrian great attitude. Overall great service and disposition. Dry proffesion and knowleadgeae

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Adrian at Tom Wood Nissan! We are pleased to hear that he provided excellent service. Your feedback is much appreciated!

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