Reviews
Write a reviewGreat and Honest people to do business with
The best used car dealership I visited. Very honest and helpful sales people. I knew what I was looking for and the car was just as advertised. I was in and out in less than a couple of hours. Great job Al and Jason.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Easy, honest folks to do business with
Both gentlemen were a pleasure to do business with. Very honest and friendly from the time you walk in the door to the time you complete your deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2004 Lexus
My family and I want you to know how pleases we are with the quality of service Vernon auto?s provided. We sincerely appreciate your responsiveness and the way you conduct business. You made buying a used car a pleased experience. We have recommended your company to others because of our satisfaction with your service. We look forward to doing business with you for years to come.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very Disapointed
We went to this dealership and at first it seemed we had found a good dealer. We were interested in their 2004 Toyota Highlander. The vehicle had some minor issues however and even though their vehicles come with a 30 day warranty they refused to make the needed repairs. The owner apparently lives in Massachusetts and deals in Conn so he does not need to meet required Massachusetts laws which are far stricter as far as vehicle upkeep and maintenance goes toward dealers. DO NOT buy from them! Go to Harte Nissan instead. Its in Hartford but they are much better at honoring their warranties and caring for their clients. Guy at Harte took the time to explain everything about our new vehicle and made all repairs before we purchased our new car.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dear JWN, We are very sorry we could not meet your expectation however we tried our very best. The vehicle you were interested in is used (10 yrs old)and not New. Our vehicles meet and exceed Massachusetts laws. Congratulations on your new vehicle and thank you for the opportunity to let us serve you. Once again we are sorry for not being able to give you replacement tires for FREE as the tires on the vehicle met and exceeded all states requirements.
Excellent customer service, they go on and beyond!
Excellent customer service they went on and beyond in helping me get approved & guess what they DID IT!!! They help me pick the right car and I absolutely love it. Jason help me from day one, and two days later I had my car. Explain to me step bye step the finance process I'm very satisfied with there service. Thank you Jason & staff of Vernon Auto Sales :)
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Got a used car at a very short notice at V.Auto...
My old car suddenly died on me and I was looking for a new used car in quick time. My friends recommended Vernon Auto to me and I got in touch with them at about 3:30PM on the day I lost my car. The staff at this dealership stepped up to the occasion and worked overtime to offer me couple of different vehicles that fit my budget. Once I selected my baby (07 Camry LE) they did ALL the paperwork (which included financing my car at a very reasonable APR and all the DMV red tape) and handed the car keys to me "within" 36 hours of my first contact. More importantly, all throughout the process, I felt that they were helping me buy a good car rather than "sell" me a car. I would definitely come back to Vernon Auto my future vehicle and say that as long as you know "what you want", nothing can beat Vernon auto in terms of effort and hard work they put in to get you the right vehicle.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience
We knew what we wanted for a vehicle. Came here after an Internet search and test drove the vehicle. Vehicle was just as advertised and decided to purchase it. Was able to work a deal that day and take it home. Staff was excellent to deal with. Gas cover was missing from vehicle and owner had already ordered and new one to replace it, even though he didn't have to. Free of charge. Would definately deal with this company aagin.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2006 xterra
A+++ on every way posible that matters Honest , quick and painless , i drove all the way from New york, and I would do it all over again. Pleasure doing business
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We thank you for your business and was very delighted to do business with you. You had a lot of choices but you chose us. We hope you enjoy your new used vehicle for a long time. We strive to treat everyone the way we would like to be treated. Once again thank you very much for your business
Great Customer Service
I haven't purchased a car yet, But was there today looking and owner spent alot of time discussing and allowing test drive's, very honest and upfront about all the vehicles, a refreshing change
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great people to deal with.
In short it was my best car buying experience. The manager / owner is very honest. I will greatly recomend this dealer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
