Reviews
I would not bring my bicycle in there to have it
I would not bring my bicycle in there to have it serviced.A year after having my truck in there I’m still finding stuff wrong with it that they did wrong. I don’t know how this company stays in business. The only one I can say something good about is the general manager They basically destroyed the trim in my truck and I’m still trying to figure out how to put it back together. i’ve been a Ford man for life and have dealt with another dealership in town for all my cars. The only reason I went to this one is because it was more convenient as far as location boy did I make a big mistake. if somebody from their customer service department cares to contact me, we can discuss it, but I don’t think there’s much longer gonna be able to say in defense of themselves. Bottom line is Veterans Ford sucks and gets no stars.
I would not bring my bicycle in there to have it
I would not bring my bicycle in there to have it serviced.A year after having my truck in there I’m still finding stuff wrong with it that they did wrong. I don’t know how this company stays in business. The only one I can say something good about is the general manager They basically destroyed the trim in my truck and I’m still trying to figure out how to put it back together. i’ve been a Ford man for life and have dealt with another dealership in town for all my cars. The only reason I went to this one is because it was more convenient as far as location boy did I make a big mistake. if somebody from their customer service department cares to contact me, we can discuss it, but I don’t think there’s much longer gonna be able to say in defense of themselves. Bottom line is Veterans Ford sucks and gets no stars.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I came I saw I conquered.
I came I saw I conquered. I now own the car I wanted and I am happy.
I came I saw I conquered.
I came I saw I conquered. I now own the car I wanted and I am happy.
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Muslih, thank you for leaving Veterans Ford your positive feedback! Congratulations on your new ride, we wish you safe travels ahead!
I was very satisfied with my sales guy he was right there
I was very satisfied with my sales guy he was right there with me every step of the way he knew had very good knowledge of everything I needed to know about the bronco that I had purchased. Kind courtesy friendly. If I needed to purchase another vehicle anytime soon or know anybody that does I will send them his way.
I was very satisfied with my sales guy he was right there
I was very satisfied with my sales guy he was right there with me every step of the way he knew had very good knowledge of everything I needed to know about the bronco that I had purchased. Kind courtesy friendly. If I needed to purchase another vehicle anytime soon or know anybody that does I will send them his way.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Nancy, we're happy to hear you had a positive experience with Ethan and the team! We sincerely thank you for choosing Volkswagen of Pittsfield and we hope to see you again down the road!
Tony worked with us via phone nearly all day to get us
Tony worked with us via phone nearly all day to get us exactly what we were looking for. My husband was unsure if he would be able to make it in by the day’s end, but Tony made sure to hold the car for us in case we didn’t make it. We did make it in yesterday and Tony had everything ready for my husband, in the most smooth car buying experience we have ever had. Tony is honest and upfront. We had been to nearly six dealers before we called him. We are glad we did. Five ⭐️
Tony worked with us via phone nearly all day to get us
Tony worked with us via phone nearly all day to get us exactly what we were looking for. My husband was unsure if he would be able to make it in by the day’s end, but Tony made sure to hold the car for us in case we didn’t make it. We did make it in yesterday and Tony had everything ready for my husband, in the most smooth car buying experience we have ever had. Tony is honest and upfront. We had been to nearly six dealers before we called him. We are glad we did. Five ⭐️
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Michelle, thank you for sharing this glowing review of Tony! We’re thrilled to hear he went above and beyond to make your purchasing experience smooth and enjoyable. We appreciate your business and hope to see you again at Veterans Ford! Safe travels!
We have a Ford Fusion since 2017 and it has been
We have a Ford Fusion since 2017 and it has been fantastic vehicle for us. In past week we had repair done on fixing the electronic security system, connected to the edge of driver door that was not operating correctly. Josh helped me with identifying the issue and also Jack. Veterans Ford did their analysis and tests to get to the root cause with their specialized technicians in the electronics area. We were very concerned as this issue is very critical for us to function correctly. I am so happy that the Ford team at Veterans got it fixed and all is running perfectly again. Because the issue was intermittent it made the challenge even more difficult - so my thanks goes to the whole team who made this repair a success. The team there takes the time to listen and help their customers to the very best of their ability. When I was in Ireland I went with my Dad to a Ford dealer there, where he bought his first car a Ford Anglia. Ever since then we have stayed with Ford for many years. I was given ride to and from my home a few miles away. I have no hesitation in recommending Veterans Ford to any customer. Patrick O’Brien
We have a Ford Fusion since 2017 and it has been
We have a Ford Fusion since 2017 and it has been fantastic vehicle for us. In past week we had repair done on fixing the electronic security system, connected to the edge of driver door that was not operating correctly. Josh helped me with identifying the issue and also Jack. Veterans Ford did their analysis and tests to get to the root cause with their specialized technicians in the electronics area. We were very concerned as this issue is very critical for us to function correctly. I am so happy that the Ford team at Veterans got it fixed and all is running perfectly again. Because the issue was intermittent it made the challenge even more difficult - so my thanks goes to the whole team who made this repair a success. The team there takes the time to listen and help their customers to the very best of their ability. When I was in Ireland I went with my Dad to a Ford dealer there, where he bought his first car a Ford Anglia. Ever since then we have stayed with Ford for many years. I was given ride to and from my home a few miles away. I have no hesitation in recommending Veterans Ford to any customer. Patrick O’Brien
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Patrick, thank you for your continued trust in Veterans Ford and for sharing your kind words about Josh and Jack. We’re delighted we could assist you with your Ford Fusion and we wish you many more years of safe driving!
Low pressure, very knowledgeable sales associate.
Low pressure, very knowledgeable sales associate. Like sitting down with family and friends and just going over likes and wishes
Low pressure, very knowledgeable sales associate.
Low pressure, very knowledgeable sales associate. Like sitting down with family and friends and just going over likes and wishes
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's wonderful to hear that our sales team made you feel comfortable and informed, Rich. We truly appreciate your business and feedback. Thank you for choosing Veterans Ford!
My experience with purchasing my new Maverick with
My experience with purchasing my new Maverick with Veterans Ford and more specifically, Patrick Borders, couldn't have been better. He put in the extra effort and did a wonderful job for me. We did the whole deal, trade in, loan, signing, and down payment virtually and he delivered my new vehicle to my home when he picked up the trade in. Thank you, Patrick!
My experience with purchasing my new Maverick with
My experience with purchasing my new Maverick with Veterans Ford and more specifically, Patrick Borders, couldn't have been better. He put in the extra effort and did a wonderful job for me. We did the whole deal, trade in, loan, signing, and down payment virtually and he delivered my new vehicle to my home when he picked up the trade in. Thank you, Patrick!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lancer, thank you for sharing your great feedback about Patrick and the team! We are happy to have helped you into a new Maverick, and we hope to see you again at Veterans Ford.
Patrick was knowledgable, friendly and easy to work with.
Patrick was knowledgable, friendly and easy to work with. I really liked how on-the-ball he was.
Patrick was knowledgable, friendly and easy to work with.
Patrick was knowledgable, friendly and easy to work with. I really liked how on-the-ball he was.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad to hear that Patrick provided excellent sales support. Thanks for choosing Veterans Ford!
Recently worked with Aaron Scheible at Veterans Ford.
Recently worked with Aaron Scheible at Veterans Ford. Although I did not ultimately purchase the car, Aaron took the time to answer questions and get me details of the vehicle in a timely manner and treated me as if I was still a buying-customer. Thank you for the positive experience.
Recently worked with Aaron Scheible at Veterans Ford.
Recently worked with Aaron Scheible at Veterans Ford. Although I did not ultimately purchase the car, Aaron took the time to answer questions and get me details of the vehicle in a timely manner and treated me as if I was still a buying-customer. Thank you for the positive experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for considering Veterans Ford on your car-buying journey, Al! It's great to hear Aaron took the time to answer your questions and provide the details you needed. Please let us know if we can further assist you!
Recently my husband and I purchased a used ford f150
Recently my husband and I purchased a used ford f150 truck, which we have been searching for for quite some time. We were happy to find it at veteran ford. Also very pleased with our sales man Tony Lambert. Everything went extremely smooth, he is an absolute professional knowledgeable, friendly and down to earth. I strongly recommend this place as well as Tony for a sales man. No regrets here. Thank you
Recently my husband and I purchased a used ford f150
Recently my husband and I purchased a used ford f150 truck, which we have been searching for for quite some time. We were happy to find it at veteran ford. Also very pleased with our sales man Tony Lambert. Everything went extremely smooth, he is an absolute professional knowledgeable, friendly and down to earth. I strongly recommend this place as well as Tony for a sales man. No regrets here. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Veterans Ford! We're delighted to hear that Tony made your truck-buying experience smooth and enjoyable. We appreciate the recommendation and hope you're loving your new F150!
