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Reviews

4.4
Average based on 43 reviews
  • Pleasantly Surprised

    My wife and I normally dread a trip to a car dealership based on past experiences. But I have to say we were very pleasantly surprised by our buyi...


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    My wife and I normally dread a trip to a car dealership based on past experiences. But I have to say we were very pleasantly surprised by our buying experience with Ourisman Chantilly Kia. We just started looking for a new car on a Sunday afternoon, and by Monday evening we drove away in a new Kia Sorento SX. Michael Ellwood, our salesperson, worked with me to get Ourisman's price on the Sorento down close enough to the price we had been qouted by another Kia Dealer under the USAA Buying Program that we decided to buy from Ourisman. And Ben Braunstein, the finance manager, made the actual purchase process as smooth and painless as possible. We would definitely recommend Ourisman Kia to anyone looking for a new car.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Not so pleasant experience

    Have never written a review before, but the amount of disservice and discredit that the Oursiman Kia Service Dept, specifically JD Alison, showed ...


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    Have never written a review before, but the amount of disservice and discredit that the Oursiman Kia Service Dept, specifically JD Alison, showed was professionally disappointing and needed to be posted. Had just moved to the area and went to this well-rated dealership for service. I only want to say that I have moved on to another dealership for vehicle service (even if further away). Enough said.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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  • Horrible customer experience

    The sales manager chris seems to be a very hostile person at Ourisman kia. He should know better. You want your customers money, at least be court...


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    The sales manager chris seems to be a very hostile person at Ourisman kia. He should know better. You want your customers money, at least be courteous with them. The price negotiating process was very hostile and the manger talked to me in a condescending way. Not the way business is done Mr.Chris. Would not recommend others to do business with them. You are better off at another Toyota dealer.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
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