Ourisman Chantilly Kia

This vehicle is very transparent with their pricing. And they have a very honest staff from Sales Reps, Internet, Management and Finance.

I've written at least two reviews on this dealership here's the third one on the 2017 Ford Escape we purchased. When purchased they showed me the stack of paperwork with all of the services that were done on it and they were Liars. About 2 months after we had the car the brakes gone out went out we had engine troubles transmission troubles and now about a year in we're having injector problems I go to pull the spark plugs and they're the original spark plugs that they said had been replaced black and burnt I wish I could post a photo

From the moment we walked into the dealership we felt that Tyler wanted to help us find the Kia Sportage PHEV we wanted. The test drive on a hybrid went well. Love how the car responded. Great ride. We wanted a car that was not black, grey or silver. They had none on the lot that were not that color. They were expecting a Jungle Green Sportage to arrive but there had been a dowpayment made and it had the more expensive trim which we didn't want. Dan, the assistant sales manager, and Tyler sat with us as we discussed options. They offered a generous trade-in on my car and pushed a bit for us to go ahead with a sale. They understood when we said we needed 24 hours. Dan messaged me later in the evening, confirming the trade-in price and thanking us for coming in. First thing, next morning, Tyler texted us to let us know that the possible sale of the Green Sportage had fallen through plus the trim package was the less expensive one! Yay! Later that day we went over to the dealership and were able to test drive the green Sportage. Such a great car!! The sale process went smoothly and we had good help from Brian, James and Tyler. The staff at Ourisman are well trained, friendly and knowledgeable. It was great to work with such a good staff. Thank you, Tyler! We love our Sportage!

I'm extremely disappointed with my service experiences at Ourisman Chantilly Kia. Most recently, I waited over 8 hours for an oil change. At my previous visit, I waited 7 hours for service as well. That visit was especially frustrating--I dropped my car off at 9:00 AM for a 15,000-mile service, only to later receive a call from a service representative asking if I could pick the car up the following evening. That's completely unreasonable for routine maintenance. What makes this even more frustrating is that Ourisman effectively handcuffs customers if they want to keep their engine guarantee for life. Any under-the-hood service must be done through them, or the warranty is voided--leaving customers with no real alternative when service times are this excessive. To be fair, Jeremy, the head of the service department, is clearly aware of the issues and is doing his best to make things right. I appreciate his effort, but at this point, results will matter more than intentions. The sales department, on the other hand, was initially impressive--but learning later that some information provided may have been misleading has made me seriously question whether I would ever recommend Ourisman again. Frankly, I regret not purchasing my vehicle elsewhere. Great salesmanship doesn't make up for service experiences that waste customers' time and erode trust. In a perfect world, I would receive better service and not look elsewhere. That being said fool me twice.... would love Ourisman to reach out and just buy my car. I even asked the service representative to connect me with a service person (hector) to connect me with a sales person.. that was Jan 23rd. not a peep!

I’m leaving this review only because of how disrespectful and dishonest the communication was at this dealership. I came to this dealer for a simple oil change on my Kia Niro and ended up dealing with constant miscommunication and zero accountability. After the service, I saw an extra “shop charge” added. When I asked what it was and why it wasn’t mentioned up front, the advisor Emma Pizzola from the service department just called it a “standard fee” that “every service place will charge.” But when I pushed back and asked why it wasn’t disclosed earlier, suddenly she was able to remove/discount it. If it’s truly a mandatory, standard fee, it shouldn’t disappear the moment a customer questions it. After I declined the long list of extra “recommended” services costing 1500$+, it felt like my questions no longer mattered. The focus shifted to “just come and pick up the car” instead of clearly answering anything. I have screenshots clearly showing the shop charge, her “standard fee” explanation, and then her changing it once I challenged it. On top of that, she booked an Uber without my clear approval and later tried to blame me, even though the screenshots clearly show I only said “yes” to confirming my location (Starbucks), not to “yes, book the Uber now.” She also ignored my direct question about resetting the service light for a long time and only confirmed it much later, after multiple messages from me. The worst part was the Jeremy Patrick manager’s phone call. He sounds bossy and was like backing up Emma. Instead of listening, he immediately took the employee’s side, talked over me, raised his voice, and made it clear he didn’t care whether I ever came back as a customer. He says whatever she spoke was perfect and it was me who did the mistake. There was no attempt to understand my side or even acknowledge the miscommunication that’s obvious in the texts. The attitude was basically: “We’re done here, just come get your car and get lost ASAP,” with a clear sense that I was disposable because they have plenty of other customers. Later when I went to pick up the car, he was basically showing off that he is a big guy and can threaten me off, so I chose not to speak to him and left the place. This isn’t about a free Uber or a few extra dollars in fees — it’s about basic respect and honest communication. Based on my experience, I will never return to this dealership. If you do go here, get every fee and action clearly confirmed in writing, because if something goes wrong, they will stand by their staff and not by the customer.

GM, Mr Brown, was insulting, dismissive and rude. He told me I was difficult and a nasty woman because I insisted on a set price out the door regardless of financing.. After 50 years of buying cars we had done our homework and were not easily ruffled but this was too much for my husband and I. After hours of no communication, no price on paper and just being kept waiting and wondering what was going on, we were worn out. We were told one price which we agreed with but then it was a different price due to different financing deals and various rebates associated with all the varying aprs. The devil is definitely in the details. A total bait and switch. They had to really be trying to lose this sale. We arrived knowing exactly what we wanted was in the lot. We were ready to pay a reasonable price. We were flexible on paying cash or financing. We did not expect to be mistreated the GM made it pretty clear that is the way he does business as usual. There is no reason on earth why we would support a business with shady practices and obvious issues that start at the top levels of management. So we will never do business with any Ourisman again. Lessons learned.

Well the customer service was genuinely great, the business practice and pricing of maintenance service is deceptive. Service at this location is based on mileage and not necessarily an actual need. Also, the synthetic oil change on my ‘23 Kia Sorento cost nearly $160, while a different local dealership had quoted us $89.95 for a synthetic oil change on the same vehicle. We chose this dealership out of loyalty as we had purchased our vehicle there and were always greeted by professional and friendly representatives. Unfortunately, the immovable standard cost per service is something we are unable to sustain. It’s a shame as the shop does retain quality employees.

This was, without a doubt, the best vehicle service experience I’ve ever had. From start to finish, the communication was outstanding—I was consistently kept informed about the status of my vehicle and any updates along the way. The staff was professional, courteous, and went above and beyond to ensure I felt supported throughout the process. I was also provided with a loaner car, which made everything so much more convenient and stress-free. The entire experience exceeded my expectations, and I truly appreciate the level of care and attention I received.

We found the exact vehicle we were looking for at Ourisman Chantilly Kia from an online search engine. After calling the sales department and speaking with Yousef, we made a 2 1/2 hour drive from out of state to Virginia to test drive it. We were not disappointed. Yousef was very helpful in showing the car and test driving it and the whole purchasing process was very professional and easy as well. Even with being from out of state they were able to assist in helping us get the appropriate tags and registration needed for the state we live in. I highly recommend looking into Ourismans Chantilly Kia for your vehicle needs.

While we are happy with the vehicle our daughter purchased from Ourisman Kia, our overall experience with the dealership, particularly with the Sales Department and Sales Manager (Elisa Pena), was incredibly disappointing. This was our daughter’s first car purchase as a young adult, and unfortunately, she was not treated with the respect or transparency that any customer deserves. To start, she was never informed, verbally or in writing, that the vehicle only came with one key. The online listing made no mention of this (we have screenshots), and despite my husband and I directly asking about the vehicle’s history, specific details, and prior ownership, no one disclosed that the car was a “1-key vehicle.” It wasn’t until after the sale, when my daughter returned to drop off the second key for the trade-in and asked for the spare key to her new vehicle, that she was first given a key that wasn’t even for her car, then told the second key couldn’t be found, and finally informed that it was a one-key car. When we requested a spare, due to the lack of transparency, we were dismissed and told there was nothing that could be done because they already “gave us a deal”. The lack of disclosure, despite direct questions - and how the overall situation was handled - was completely unacceptable! Even more concerning was how our daughter was treated throughout the process. After the appraisal of her trade-in was completed, she asked multiple times for her keys to be returned. At that point, she had not yet committed to purchasing anything, yet the salesperson did not return her keys - essentially holding the vehicle she had appraised “hostage” and preventing her from leaving the dealership. Additional requests, such as asking to be listed as the sole owner on the application (initially) and requesting that paperwork be started prior to my husband’s and my arrival - were also ignored until we, as her parents, became directly involved. When I contacted Sales Manager (Elisa Pena) to share our concerns, I was shocked by how dismissive and unprofessional the conversation turned. She started off by suggesting that the information my daughter had shared with me was untrue and stated that she “personally helped” my daughter throughout the entire process “because she’s a mom and saw a young girl in the sales room.” When I stated that my daughter was texting us during the entire process explaining what was happening in real time and walked through specific details, she brushed the issues off as a “miscommunication”, insinuated that my daughter was lying about what happened, and quickly became defensive. When I continued to question Elisa about the “1-key” debacle and explained that should have been disclosed to us – especially because a replacement key is ~$300-$500, she abruptly stated that my daughter got a “xxxx of a deal on the car” and a “xxxx of a deal on the trade-in,” as if that excused everything. To top it off, she continued the conversation by telling me that she would “be able to sleep at night” and she was “offended” by me addressing these concerns because she knows everything was handled appropriately. As someone who has purchased several vehicles over the years, both new and used, I can honestly say I have never had such a negative experience. It’s clear that Ourisman Kia took advantage of the fact that our daughter was a young adult buyer, and when we brought our concerns to management, instead of taking responsibility, Elisa shifted the blame, got defensive, and handled the conversation in a rude and unprofessional manner. We will NEVER do business with Ourisman Kia again and recommend others go elsewhere!!