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Subaru of Cherry Hill

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (56 reviews)
2017 consumer dealer award
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2017 consumer dealer award 2016 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (56 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Subaru of Cherry Hill from DealerRater.

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Was initially contacted but then nothing

I was immediately contacted and scheduled a test drive. The car needed some work which the salesperson told me would take about two days and then he would call me back to set up a follow up appointment. It has been over a week and I still have not received that follow up phone call.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Not For Me

Emailed about a vehicle and received an immediate response. Showed up to a nicely appointed sales floor and spoke with a professional salesman. The car was priced appropriately for the work it needed but needed a little more work than I was prepared to take on. I was thanked for my time, we exchanged information, and I was on my way. I wouldn't hesitate to return, this time it just wasn't a good fit for me.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Good used truck

I was looking for a Ranger pick up & they had one on Cars.com. I checked it out from the pictures & it looked good, I contacted them several times through e mail & used car salesperson Jay responded to my enquires promptly and asked questions to why I was interested in the model I was looking at. I went to the dealership and was greeted promptly and politely. Jay gave me as much time I needed to look the truck over and let me take it on as long of a test ride as I wanted. I bought the truck, and one week later I am very happy with my purchase.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My third Subaru is a charm

My previous Subaru had just gotten totaled in a rear-end collision. Because this was so unexpected I needed another car quickly. I shopped the nearby new and used car lots, newspapers, and the Internet. I came across a 2001 Forester that had just been listed by Subaru of Cherry Hill that day. It was a bit of a drive down there, but worth every mile. The sales rep and everyone there went out of their way to make my Dad and me comfortable and keep us informed as they detailed the (new arrival) Forester while we waited. This is certainly a flagship dealership for Subaru which has their U.S. Headquarters just down the road. There were no hidden costs and I think that I got a pretty good deal. I feel that I got the right car at the right price (as it turns out) from the right dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great place for new Subaru

In past 4 years I've got 2 new Foresters from Subaru of Cherry Hill (one lease and one buy). The reason why Subaru of Cherry Hill - because the do what they promise. I am from PA, but I am shopping for new car in Tri-State area. You got deal on web - print out and show to Cherry Hill guys, and they ALWAYS GIVE YOU BETTER DEAL!!! Try it... Special Thank you to Sales Consultant Rich Robichaud.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Liars

Tried to get me to sign papers as quickly as possible, never mentioning the car had been in an accident earlier this year.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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