Ferman Mazda Of Brandon

This place is a well oiled machine. I purchased a cx5 in 2021 and I'm very happy with the car. Every time I come to the dealership for anything I wind up with $1000 plus bill. This is on a car that's barely 3 years old and has only 38,000 miles on it. The last time I was told I needed three tires, two different filters and a belt tensioner for a grand total of $1400. I know nothing about cars, but after looking on Google, I found that a belt tensioner in a CX5 2021 should last for the lifetime of the car. I quickly went to Riverview tire and auto who did all the work for half the price and told me the tensioner was just fine. I am angry and sorely disappointed with Ferman Mazda. I feel they incentivize their techs on commission for work performed and this makes for poor service and excessive markup. I'm a loyal Mazda customer but Ferman Mazda off my list of trusted businesses. Only go here if you want to be ripped off!!!!

I use to hate buying a car! The cheesy sales person that would tell me a price, then when we sat down the make the deal not only did it take 4 hours, but the price would end up higher than we had talked about....well that was until I met Katisha ❤️❤️❤️❤️❤️ Katisha actually changed my whole view of buying a car. From the moment we connected she was so personable (texted me a picture of her and my new car), upfront, told me the price I would be paying and had all the paperwork ready for me when I got there. Thats it The MOST Pleasant experience I have EVER had I just loved her..... I wish everyone would be able to experience buying a car from her. TOP NOTCH

She was honest and up front. Truly cared for my needs and I will never go to anyone else.

Just bought a new Mazda CX30, and Katisha made the process remarkably easy. I called her and asked if she had the model and color I wanted, she was able to beat the price of another dealership while giving me a car with premium paint color, cargo tray and bumper guard. Overall, the car was $1K more than the other one I was getting, and she got it down to a few dollars UNDER the other one. She was professional, polite and so accommodating during the entire time we were here and took care of every single detail. I went to many other dealerships as I was trying to get whatever SUV was the best deal, so checked out Honda, Toyota, Kia, Subaru, etc. The nicest to work with and less pushy were definitely Subaru and Mazda, and Katisha especially. Would definitely recommend her (and Ferman Mazda) to anyone.

Ended up being stalked and harassed by a salesperson. My husband as well. All because we didn’t want to purchase their car. Steer clear of this dealership. Salesperson was extremely nice at first, then ended up calling my office and harassing myself and other employees in the office.

I've just leased a new CX-5 Select from Ferman Mazda, and traded in my old Mazda 3 hatchback (also from Ferman). This time I worked mostly with Ben from Sales and I think he did a great job. We spent hours reviewing my needs as a customer and several different vehicles and options. It was a very respectful, informative process. It wasn't rushed or pushy. The dealership recognized my customer loyalty both in the discussions and in the offer presented to me. When I expanded my search to other brands, the others were not cooperative in answering my questions trying to understand the financial details. I was happy to go back to Ferman and make the deal on the CX-5. I like the ride, specs, and prefer the interior of Mazdas for cars in my price range. Along with my new vehicle, I'm able to continue a good customer relationship with a service department that I like. I highly recommend a visit to Ferman Mazda for a better car purchasing experience.

One of the best car shopping experiences I have had. They were all so friendly and not pushy at all. They gave you all types of options to help you walk out with a great deal. George “OJ” Camara was the best sales rep. He really took the time to understand what I was looking for and how to an achieve my goal. They have gained a customer for life. Thank you George for all your help.

I am very pleased with Mazda Service Dept. Sam has assisted me one several occasions and has always been welcoming with a smile and professional. The waiting room is comfortable and offers soft drinks and water, coffee, snacks! When I needed a rental they provided one for me. Every thing about the Brandon Mazda is Excellent!!

Bought a used car from them. After I took it to a mechanic, the car needed brakes and had multiple lights blown. Less than a month later and the transmission broke. This is going to cost me $5000. Been a month without my car since it’s at the shop. Contacted Ferman Mazda about my problem and they told me they were looking into it. Then no more messages from them. Definitely disappointed that they sold me a lemon.

This dealer is excellent, especially Sidney in sales, who is always very kind and fair to me. However, this review is regarding the service department. I had an issue today which was mishandled by Service Advisor, Sam G. When I asked Sam for a small favor for my inconvenience, he became irate and said no. Don, the very kind service manager, overhead him, and quickly came out and gladly took care of the issue for me. As he was off to handle my issue, Sam rolled his eyes, shook his head, and said “you would probably go to Walmart and ask for free merchandise.” I was so stunned I simply walked away. I did ask for an apology. Don, the excellent service manager, kindly apologized, but Sam refused to do so. I am beside myself with the insulting service I received from Sam today. Thank you.