Land Rover Palm Beach

My 2020 Range Rover Sport broke down on the side of the Florida turnpike (09/16/22), and I called for LR Roadside Assistance. The agent refused to assist me and told me I had to call the Road Ranger to tow off the turnpike. An hour later the Road Ranger came and told me that this is not true, and in fact he cannot legally tow me, that I need a tow truck. I then call a local tow company they recommended. This dealership was the closest, so I opted to have it towed there. HUGE MISTAKE! The Service Advisor (Jervis) promised that they would cover the tow bill, and confirmed such with his Service Manager (Mike Atkins). I was promised my vehicle in a week. 3 weeks later it was finally done. When I arrived to pick-up the car, I was not reimbursed for the tow bill and I was charged a mysterious shop charge for warranty work that was never disclosed. It was a Saturday and no one was available to discuss this with other than a Sales Manager (Matt Breen). The receptionist wouldn't release my car without payment, but Matt promised that he would have a check issued to me and gave me his word. (as a Land Rover customer for more than 10 years- my third one, this meant something, or should have). On Monday 10/10, I followed up with Jervis, and he reinforced Matt's promise that I would get a check for the $136 tow bill and the $49 shop charge. From there this has been my experience: 11/01/22 - Follow-up with Jervis - promising to follow-up on status of both and get back me. ANOTHER BROKEN PROMISE 11/21/22 - Follow-up with Jervis - promising to follow-up on status of both and get back me. ANOTHER BROKEN PROMISE 01/04/23 - Follow-up with Jervis - NO RESPONSE 01/06/23 - Jervis responds to request for management contact info. 01/06/23- E-mailed General Manager Matt Snyder and Service Manager Mike Atkins. - NO RESPONSE 01/17-23- E-mailed General Manager Matt Snyder and Service Manager Mike Atkins. - NO RESPONSE 01/17/23- Exchange texts with Jervis, and he asks me to e-mail him a copy of the tow receipt (that he kept when he agreed to reimburse me. 01/18/23 - Filed complaint with Better Business Bureau (still pending). Open case pending with Land Rover Customer Service, and based on the principle my next recourse is small claims court. I have text messages from the Service Advisor with all the promises. I even tried to dispute the $49 charge on my credit card, and the dealership replied to that with the credit card receipt. WOW! How reprehensible that such an established brand as Land Rover and dealership would have such poor customer service. There are so many other Land Rover (and other luxury dealerships) in South Florida. Please do yourself and AVOID this one- I'm sure like most the sales process is flawless, but should you ever be stranded on the side of the road with your new Land Rover or need warranty work, know that this is the service experience you'll likely get.

Had a recall repair done on my 2020 Defender no real issues . I pointed out that the headlight washer was leaking . They said no problem it’s under warranty and ordered a new part . I wasn’t in a rush but after 2 months hadn’t heard anything so called my rep to check . Left message no response , waited a week left another message , no response. Waited a few days called the general manager left a message , no response . Now car is coming out of gear when at a stop light . Now it’s a safety issue and apparently call backs are not being done ?

I bought two cars from this dealership and they were fantastic both times. Danny. Racz went above and beyond to make the interaction and purchase the best one could ever expect.

I highly recommend Debbie Brody, she was kind, honest and quickly responded to all questions. She made the experience enjoyable and would not hesitate to buy from her again.

I just took delivery of my new RR from Peter. What a pleasure. Organized, knowledgeable and beyond nice!! Great crew. Thank you Peter and Crissy.

Top flight dealership but what made my buying experience exceptional was the sales guide Debie Brody. Debie dealt effectively and efficiently with all issues that surfaced during my purchase of a Defender x dynamic. She was very focused on providing a high level of customer satisfaction and she delivered.

Juan in sales is fantastic. Extremely friendly and worked extremely hard to get me the car i asked for. I'm Big fan of Land Rover Palm Beach.

Land Rover of Palm Beach is a family atmosphere. Matt Breen and Dean McSweeney are amazing people they make you feel like family when you walk in the door. The Service department has Jervis Webb, this man is a class act. You want fine a better person that truly care about the customer. Palm Beach Land Rover is blessed to have these people working for them. I have been dealing with land Rover of West Palm Beach for 10 years now, and I would never consider going anywhere else. Stop in and see for yourself. It’s an amazing atmosphere. I highly recommend it. Thank you Sal

bad service, i will never deal with them,you cannot trust any thing they say

Lisa in sales is awesome! She worked with me and I shopped all the Land Rovers in a 120 mile radius and she earned my business due to her customer service and dedication to find me the right car. I will refer and buy all my cars from her