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MGM Imports

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (32 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (32 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great, it was a good price

Great car it was a good price i'd buy a car from Mgm import this will be like in perfect car is very good condition are you recommend to go buy from there says the people are very nice friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Great over all

Had called alot about one of there cars. I am very paranoid when it comes to buying a used car and they helped out from A to Z. I never felt more comfortable before buying a car as much as i did the other day at MGM. Defiantly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Potential out of state buyer.

Found a vehicle they had listed that would cover my needs. I first emailed to see if the vehicle was still available, and it was. Called and made a offer on it, as I was out of state and some distance away. Gentlemen who I spoke with let me know the owner was out of town, but if he called in he would run it by him and let me know either way. Never received a call back after several weeks. Vehicle had been listed for 117 days.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Mr. REM

Arrived to review auto of choice was met by a salesman who obtain the requested auto. After discussing the auto a short period he offered the auto for a test drive. He asked that I follow him inside to share my license and insurance card. He tried to get me to sign a "legal" document that reference what I felt were unprofessional and not warranted. When I refused to sign, the salesman said its normal process. I've bought cars for better than 40 years and yet to be asked to sign this sort of document. I departed this location without any other dealings...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great place

Great place to buy a vehicle, they will work with you .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Shady Used Car Salesman

I purchased a car from MGM Auto Sales on 10/6/16, and within minutes of driving off their lot, the AWD light came on. I called the lot immediately and was told to bring it back in the next day. On 10/7/17, I returned and waited for 2 1/2hrs while they "fixed" it. I had offered to share in the cost for a new set of tires because I had learned that AWD must have EXACT matching tires, otherwise the transmission will be damaged. The salesman, Mark, said if that would fix the problem, it would be something they would do, and we scheduled me bringing the car back on Monday, 10/10/16, so they could have more time for the repair work. However, after leaving the dealership on 10/7/17, Mark called me 3hrs later to say that they had noticed oil leaking, and that the oil filter needed to be tightened, but was safe to drive, could I bring the car back the next day? I agreed, and returned the next morning, and Meinke Auto Repair shop took the car in to fix that issue. I kept the car until Monday, 10/10/16, and returned to the car lot to have the work done. Only, when I got there, Mark had the day off, and there was no mechanic available to do the work. After speaking with Mark, he denied any such work scheduled to be done that day, but said he would try to see if he could get someone in to do the work. I left the car for 5 hours, and when I returned, George the owner, stated that essentially they just parked the car because they are not a mechanic shop and it was my problem and they don't know what are the issues. So, I left with the car and drove it directly to Firestone to have them inspect it. They found oil leaking from MULTIPLE places, a bad ball joint, the brake work MGM had done was poorly done and needed to be fixed asap, the frame on the back end was completely rusted and made it very unsafe to drive, the 4 different tires were one of the main reasons the AWD sensor light was on and would damage the transmission if I continued to drive it. In total, nearly $3200 worth of work required. I then drove the car back to MGM Auto and left the car. I then contacted George on 10/11/16 to go over the multiple problems, and to negotiate the repairs, and he said, "It's your car now, you should contact the warranty company"! Accept that, the "warranty" they sold with the car is NOT a warranty, but rather and application, and no guarantee the work will be covered. When I asked him to put it in writing that he would fix these issues, he refused because although they have 4 mechanic bays, and had done the brakes, tires, and rotors prior to the sale...they are not a repair shop. So when I gave him the estimate from Firestone, he was rude and belligerent, and would not agree to fix anything but the oil pan! Desired Outcome This couldn't be more a more fraudulent promise of goods than this car sale. If I am required to keep the car, I want MGM to pay the $3200 for the necessary repair work needed to drive safely, if not, I want to return the car, as it is already in their possession. Complaint Detail Date of Transaction: 10/6/2016 Date of First Problem/Issue: 10/6/2016 Have you complained or contacted the business? Yes Date(s) Complained: 10/6/2016 Date(s) Complained: 10/7/2016 Date(s) Complained: 10/10/2016 Purchase Price: 8281.93 Amount disputed: 3200 Product/Service: 2004 Nissan Murano Manufacturer or Brand Name: Nissan Model Name or Number: Murano Payment Made: In Full Payment Method: Check Salesperson Name: Mark Message to BBB

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
6 people out of 6 found this review helpful.

After 1500 miles regrets come out

I purchased what I thought was a good vehicle, but after 1500 miles it started overheating and it had a blown head gasket. It had been blown before and a new one put on to temporarily hide the problem. I had the heads redone then it had no oil pressure. The engine was full of high weight oil with oil honey to hide the pressure problem. I won't be buying anything from him anymore.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

This is not 1 of our customers. As it clearly does not state which car it is nor did we ever hear from any of our customer about an issue of that nature. If it is one of our customers, we stand by our vehicles so please get in touch we me. George Riad

Great selection

They have a lot of inventory and are willing to work with everyone. My car had a check engine light after driving it about 100 miles but luckily my husband is a mechanic so it wasn't a big deal. Anyone that isn't a mechanic though- it would have been a huge problem.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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best car experience i've had

I bought 2 cars so far from mgm and could not be happier, great inventory and staff and the values I get her are unbeatable, I send all my family and friends her for buying or selling a car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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car buying

i looked at town country van on cars .com and then went to look at dealership thought is was nice van found MGM dealership to be fair on price work out price and bought van great and fair dealer will go back in future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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