Reviews
I got my car inspected at bmw and I went to pick up my...
I got my car inspected at bmw and I went to pick up my car a few days later at 6pm prior to closing . The staff could not access my keys I was upset but the manager Lucious was able to assist and contact staff to provide my keys. I am rarely a difficult customer But when I am I appreciate workers like Lucious who have the ability to provide solutions when dealing with a difficult problems. & not like other judge mental staff who look the other way when they can assist! Again I Thank you 😊 for all you do! And thank you will Fernandez as well !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I do apologize for the initial difficulties you experienced. I'm glad to hear that things have been smoothed over. It is imperative to us that we make each experience painless and efficient. Please let us know if there is anything else you'd like to discuss. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
My husband ordered me a 230Convertible for my birthday...
My husband ordered me a 230 Convertible for my birthday and I couldn’t be happier! The car arrived at the time expected and we enjoyed following its journey across the Atlantic Ocean. A special thanks to Kwame Samuels for being a great salesman. This is the 3rd car we have purchased from Checkered Flag but it won’t be our last 🏁
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Just bought my second BMW from Checkered Flag within the...
Just bought my second BMW from Checkered Flag within the last two years. From the sales to service these guys are great. I was helped with this purchase by Zach Talley He definitely went the extra mile to make sure that my wife and I werehappy. I feel like I got a fantastic deal. He’s super easy to deal with, very knowledgeable and will bend over backwards to make sure you are happy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Great Service!
Lucius was a pleasure to work with, by far the best salesman at checkered flag we have come across. Most salesman are more interested in manipulating, than listening, which i feel is disrespectful of today's buyer since most buyers today do their research. I feel he is an asset to this dealership and wish more salesman were on the same level. This is how you make return customers!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Martin, and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Awesome
Very friendly atmosphere. Lucius helps you to get a great deal. He really cares about his clients. Give Lucius a call he is one of the best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and this review. I am happy to hear Lucius was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Lucius Sessoms, BMW Salesman
I purchased a 2013 BMW 328i with only 24k miles. Simply gorgeous!! Lucius was my salesman and he was fantastic...so professional. Lucius answered my questions and went out the way to make sure that I was satisfied and received top notch service from beginning to end. He presented my keys to the car on a silver platter. This dealership and salesman are first class!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Cheryl and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Lucius was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
What a spectacular day !!
Excitement , Excellence, Class and many other wonderful thoughts come to mind with the experience I had at BMW. Only a dream from many years ago, a vision that one day if I worked hard enough I may have the BMW I always wanted. Well that day finally came and with huge thanks to Lucius Sessoms and Jimmy Anderson who made it all come true ! I can't say enough amazing things about these two guys right here and all the staff. Very professional and welcoming. I will never forget this day ! So if you ever dream of having a BMW no doubt come see these guys and make your dream come true !!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sonya, we're happy to hear you were able to find what you were looking for, including fantastic customer service from Lucius and the rest of the Checkered Flag BMW team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
by Melena Hill of Portsmouth Virginia
The salesman made my car buying experience wonderful & so did the financial department. I would definitely recommend this dealership & those two individuals to family & friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210