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Premier Toyota of Amherst

(1,580 reviews)
Sales hours: 9:00am to 5:00pm
Service hours: 7:30am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed
2017 state dealer award
View 8 awards
2017 state dealer award 2017 state dealer award
2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(1,580 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Premier Toyota of Amherst from DealerRater.

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First time buying experience at Premier Toyota

Salesman was very friendly, even employees just walking by stopped to answer questions. When I found the car I wanted, the prep and paperwork was done in short order. Can't wait for my first service- their waiting area looks great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Welcome to the Premier Toyota Family! Thank you so much for choosing us and we look forward to your first service visit too! Give us a call to schedule your appointment as soon as you see that "maintenance required" light pop up on your dash.

Great Toyota Dealership

Great selection. Great personnel. Great experience. We purchased a new RAV4 at a terrific price. Doug Reynolds, Tariq Muqueet and David Weaver were wonderful to work with. God bless you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Great customer! Thank you so much for the kind words!

Most accommodating

I wish I would have taken down the names of all of the people who stopped to check to see if I needed anything while I waited for my car to be serviced. Everyone went above what would have been expected to make sure the service was done well and that I was well cared for. All questions were patiently answered. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

You're welcome! Our number one goal is to help the customer, doesn't matter who helps, we all share the same goal.

Great experience and worked out a plan within our budget.

Tariq Muqeet was friendly, funny, and had a comprehensive understanding all the vehicle we were looking at. He worked with our budget and helped us lease the exact car we wanted!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

So glad to hear that we were able to find a vehicle that fit your needs. Congratulations!

Excellent Customer Service

I leased a RAV4 from this dealership in May, 2015. My mother had just had a stroke and the salesman was very accommodating. Although I didn't need it, he offered to bring the car out to my house. Yesterday was my first ToyotaCare service appointment and I felt like a queen! The service department is to be commended. They told me exactly how long it would take and delivered on that promise. The waiting room is comfortable and I experienced the staff as going out of their way to please everyone. I thought the service was exceptional at the last Toyota dealership (I've been buying/leasing Toyotas for 40 years), but this one is better (and friendlier).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Rav4 and thank you so much for servicing with us! It's so nice to hear that you had a good visit, and with 40 years of Toyota experience, your kind words really mean a lot to us. We sincerely thank you for choosing Premier Toyota.

Fast and Easy

Took my Camry Hybrid in for a air bag recall and thing were handled promptly and accurately by friendly staff. An easy in and out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

So glad to hear that your service visit was friendly and easy, that's our goal!

New lease on 2015 Rave 4

Premier Dealership is over the top!!! From my sales person to everyone there. What a nice experience to have very concerned people take care of all your questions and making this a wonderful experience. So glad I went there!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We're so glad you came here too! We look forward to seeing you at your first service and if you need anything in the meantime, please contact our Customer Care Team. We're happy to help you any way we can!

Excellent Service

Took my Camry in for it's 10,000 mile check and oil change. The service department did an excellent job and turned it around quickly. Highly recommend Premier Toyota if your looking for a new car or service department.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for choosing Premier Toyota, and for the recommendation! See you at 15,000 miles!

overall good

Marcus Turner our sales man was great! He was very patient with my wife an helped her find the right vehicle for her. I been purchasing cars here at this dealership for 6years an i will continue to do so.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Wow thank you so much for your continued loyalty. We sincerely appreciate your business and are happy to hear that your most recent visit was a great one.

Extremely Smooth Process

Dan Sas did an amazing job of getting me into the vehicle I wanted without a lot of time or hassle. He was extremely professional, informative and helped make this the easiest car buying process I have ever had. I will definitely return to Premier Toyota for my next vehicle and I will make sure to recommend Dan Sas to all my friends. Great job Dan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your lovely review of Dan! Congrats on your new vehicle and we hope to see you back in 5,000 miles for your tire rotation!