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I want thank Eli and Mike for all the help today of purchasing our truck I haven't been to a dealership for over 20 years and you guys were great thank you
Your sales people are great and you have some nice cars...
Your sales people are great and you have some nice cars to offer. I purchased a 2011 Ford Explorer from you last year (2020) and I really like it. Chandler was really great to work with. I wouldn’t recommend this service department unless there is a drastic improvement in how it is run. For a business like yours to have repeat purchases but to have so many complaints about the service department repairs on recent or a little older purchase doesn’t inspire confidence and really ruins your reputation to be an all-around great dealership. Both sides should be working together for the satisfaction of the customer and the good of the business. Having to keep going back for the same problem 4 different times, having to pay several hundred dollars each time, being told it wasn’t the left CV joint and then being told the problem was repaired each time makes my experience with your service department a very unreliable one. Driving my vehicle after it was supposedly repaired only to have the problem still not fixed has made this an extremely expensive and highly irate experience for me. This service department is unprofessional and doesn’t seem to care about the customer. I have talked to the service manager every time about this and I’ve been told it isn’t the CV joints every time. There has also been a lack of detailing being done on my vehicle when I’ve picked it up. There are grease marks on the inside and outside of the doors and on the steering wheel. When a vehicle is brought in for repairs the service manager should be the one to speak to the owner of the vehicle about what has been happening with the car, including noises they are hearing and how it is handling. This involves a phone call which should be part of the vehicle intake procedure. Then the service manager or master mechanic should be the one going over the car and listing the problems found. After this, speak to the owner to let them know what is wrong, unless they already know, and what the estimate for repairs is. I understand the need to teach people who want to improve and/or further their skills in repairing vehicles and work in a service department but there needs to be at least one master mechanic to look over the repairs that are done and make sure nothing has been missed. This would include driving the vehicle to make sure it is running correctly. Otherwise the service department becomes a huge letdown to those of us who have purchased vehicles from your dealership not to mention the expense for problems still unresolved. Due to my unsatisfactory results in trying to get my vehicle repaired the way it should be at the business I purchased it at and the expense of multiple repair times with the main problem still unresolved I now have to go to another repair shop to have my vehicle fixed so it will be reliable again.
Matt Jones was exceptional! Very knowledgeable and...
Matt Jones was exceptional! Very knowledgeable and helpful with our trade in process to get our new truck! We highly recommend him!
I seen this vehicle online from Florida, yes Florida and...
I seen this vehicle online from Florida, yes Florida and was immediately interested. I sent a message to one of the sales reps and they responded quickly and informed me I would get a call tomorrow. Matt Jones,the coolest kid on the block, made the process smooth and comfortable as if we were just friends as oppose to selling me a new car. Best Car Dealership in Colorado!! Thanks Matt and his Team #BENZ
Got to trade in my last vehicle and upgraded to my new Mazda! Matt helped me set up my payments and insurance in the same day. Super helpful definitely recommend.
I drove 26 hrs from PA to buy a truck on their lot. I sent them several pictures of my vehicle I was trading in, along with a video of the truck running. They informed me they would give me $4,200.00 for my vehicle, so I got them to fill out a paper of the trade in, money down, and financing to make sure nothing changes when I get out there. Sure enough once I arrived at the dealership, they told me they wouldn't give me what they offered, after driving 26 hrs ONE WAY. Before I left PA, the sales guy sent me pictures of the engine bay of new truck, I told him to have the service guys check and change the alternator belt if it was bad. Salesman told me it was good and nothing wrong with it, before I get in the truck to leave, I look at the belt and it is dry rotted and cracked all over, they expected me to drive 26 hrs one way with that belt. Salesman also told me I could get a warranty and they installed new tires as part of the safety inspections. The truck had no new tires and he lied about the warranty, when I confirmed with the finance guy going over paperwork and signed he stated there was no warranty and if the truck broke in half on the way home I would own both halves. This dealer clearly takes advantage of their customers and is not out for the customers best interest or their safety of the vehicles they are purchasing. Completely disguised on how these people work and would not ever recommend doing business with them.
Calvin worked with me today on purchasing my new/used vehicle. He walked with me thru the buying process with great patience and I really appreciate the time he took to explain things. Very professional and great experience.
Zane Cooper was the best salesman I've ever dealt with. Very knowledgeable and all around great guy. Best experience I've ever had with a dealer.
This dealership is great.
I am from Albuquerque. My saleswoman Elizabeth and Cassidy were fantastic. The deal was fantastic. I would definitely buy here again. I am sold. Buy here.
Carolyn was very helpful and answered any questions I...
Carolyn was very helpful and answered any questions I had. She made sure to cover every step of the process and helped things to move along as smoothly and efficiently as possible.